Infrastructure Architect

New-Indy Containerboard LLC; Rock Hill (SC); On-site; USD 120,000 - 180,000; Full time

Job summary

New-Indy Containerboard LLC (NICB) is seeking an ITOT Infrastructure Architect to lead the design, engineering and day-to-day evolution of enterprise infrastructure across compute, storage, network and cloud.

The role blends hands-on engineering with architectural oversight to ensure scalable, secure and resilient solutions. You will guide NICB's IT/OT teams across North America’s facilities 24/7/365.

Qualifications

• Bachelor's in IT or related field or commensurate experience.
• Extensive 15+ years experience in designing and managing enterprise IT infrastructure.
• Experience with 24x7 manufacturing environments and enterprise IT/OT integration.
• Strong knowledge of server, storage, virtualization, networking, and cloud.
• Familiarity with ITIL change management and security hardening.

Responsibilities

• Design, implement and maintain organization-wide ITOT infrastructure.
• Lead infrastructure projects and mentor NICB IT Infrastructure team.
• Coordinate cloud and on-premises solutions for reliability and security.
• Manage vendor relationships and deployments for core infrastructure.
• Oversee patches, configurations, and group policies including AD and Office 365.
• Ensure disaster recovery readiness and security compliance.

Skills

Enterprise IT

Problem solving

Communication

24x7 manufacturing support

Microsoft Office

ITIL knowledge

Senior infrastructure design

Team leadership

VMWare virtualization

Networking

Education

Bachelor's in IT or related field

Tools

VMware

Microsoft Windows Server

Nimble/PowerStore/PowerMax storage

HPE/Dell server hardware

VXRail / SimpliVity

Job description

New-Indy Containerboard (NICB) is seeking an ITOT Infrastructure Architect, who is responsible for the design, engineering, and day-to-day evolution of enterprise infrastructure across compute, storage, network, and cloud platforms.

This role combines hands-on engineering with architectural oversight, ensuring solutions are scalable, secure, resilient, and aligned with business objectives. The right candidate for this position can leverage technology to ensure operational excellence of multiple disciplines of Infrastructure technology within the 24/7/365 manufacturing facilities across North America.

The ITOT Infrastructure Architect will serve as the lead role for coordination of projects, along with direct hands-on work and mentorship within the NICB IT Infrastructure team for all activities related to the broad range of tools and technologies deployed involving servers, virtualization (both on-premises and cloud), storage, backups, as well as Office365 and Domain Administration tasks. To ensure success, the ideal candidate is driven to understand all aspects of NICB’s business to ensure the effectiveness of the IT Infrastructure solutions deployed, and is effective in collaborating to further the continuous improvement of NICB’s Enterprise IT & OT organization going forward.

RESPONSIBILTIES

High-level Day to Day Problem Resolution:

• Leverage your technical skills to resolve tickets and problems escalated related to IT\OT Infrastructure solutions.
• Determine the root cause of problems and eliminate those barriers to success.
• Become the SME for the technical aspects of the ITOT Infrastructure area of responsibility within NICB.
• Design, implement and maintain the organization's infrastructure, including on-premises and cloud-based solutions.
• Manage the integration of cloud-based solutions with on-premises infrastructure, ensuring optimal performance, scalability, and security.
• Work with external vendors and service providers as needed.

Governance & Planning

• Lead and mentor the infrastructure team to ensure all systems infrastructure and services are maintained in a multi-site 24/7 environment across North America.
• Collaborate with NICB’s Enterprise IT & OT teams, to assess near- and long-term infrastructure capacity needs in support of IT Leadership directives.
• Create and maintain documentation as it relates to infrastructure configuration, processes, and service records.
• Assist in the development and adoption of policies, procedures, and associated training plans for overall infrastructure administration, usage, and disaster recovery.

Acquisition & Deployment

• Design and deploy enterprise infrastructure technologies including servers, network devices, storage and backups, UPSs, and coordinate with site maintenance personnel to ensure reliability of core infrastructure supporting plant operations.
• Conduct research on infrastructure products, services, and standards to remain abreast of developments in the infrastructure industry.
• Oversee new and existing equipment, hardware, and software upgrades of ITOT Infrastructure solutions.
• Develop and manage relationship with vendors, outsourcers, and contractors to secure infrastructure products and services.

Operational Management

• Configure systems and network infrastructure to ensure their smooth and reliable operation for fulfilling business objectives and processes.
• Monitor systems and network infrastructure performance and troubleshoot problem areas as needed.
• Oversee installation, configuration, maintenance, and troubleshooting of servers, including database, print, and backup servers and their associated operating systems and software.
• Oversee and implement Group Policies, performing best practice management of Active Directory and O365.
• Coordinate and execute patching of all systems equipment as available patching windows and as guided by the NICB Enterprise Security team.
• Practice asset management, including maintenance of server component inventory and related documentation and technical specifications information.
• Monitor and test systems performance and provide relevant KPIs.
• Participate in managing all infrastructure security solutions.
• Perform server and security audits, and system backups and recovery.
• Collaborate with NICB’s Enterprise Security Team to ensure security compliance and hardening of all systems and equipment.
• Provide guidance to other members of the ITOT Infrastructure team.
• Adherence to change control processes.

SKILLS & QUALIFICATIONS

• Bachelors in business, IT or similar discipline, or commensurate equivalent work experience in a technology field.
• Organizational skills, attention to detail, follow up, documentation preparation and maintenance skills, and customer service orientation are crucial for success in this role.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.
• Exceptional written and oral communication skills.
• Experience within or supporting 24x7 manufacturing environments.
• Extensive application support experience with MS Office.
• Familiarity with the fundamental principles of ITIL, especially change management and MOC processes.
• 15+ years’ direct experience in designing and managing enterprise-level IT infrastructure solutions at a senior level as well as in leading teams as the SME for major Infrastructure projects
• Proven experience in developing enterprise level infrastructure systems and related solutions.
• Direct and extensive experience with implementing and maintaining Microsoft server operational systems and virtualization platforms (VMWare).
• Knowledge of computer hardware, networking and system administration.
• Extensive experience with Server Hardware (HPE, Dell), along with iSCSI storage (Nimble, EMC\Dell PowerStore and\or PowerMax).
• Experience with Hyperconverged Infrastructure (VXRail, SimpliVity)
• Knowledge of 1, 10, 25, 40 and 100Gbps Ethernet required.
• Experience with server backup
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Knowledge of applicable data privacy practices and laws.
• Reliable and available to work a flexible schedule including nights and weekends.
• Adherence to privileged access principles.

WORKING CONDITIONS

• 40-hour on-site work week. Emergency call-in availability for 24-hour production environment.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components. Be able to lift 40 lbs. unassisted.
• Physically able to participate in sessions, presentations, and meetings.
• Up to an average of 25% travel may be required for the purpose of offsite software and system integration efforts.