Infrastructure Architect

GraceMark Solutions; Redwood City (CA); Vor Ort; USD 180.000 - 260.000; Vollzeit

Zusammenfassung

GraceMark Solutions seeks an Senior Infrastructure Architect to own target-state architecture across cloud, virtualization, Linux, storage/backup, identity, network, endpoint management, and SaaS platforms. You will set architecture standards, review changes, and act as design authority for major incidents, while ensuring cross-tower consistency and scalable growth.

You will lead capacity planning, define reference identities (Okta/Entra ID, AD), and drive multi-tower engagements, collaborating

Qualifikationen

• 10+ years in IT infrastructure engineering with architect/technical design-authority responsibilities across multiple domains.

Aufgaben

• Own the target-state infrastructure architecture across cloud, virtualization, Linux, storage/backup, identity, network, endpoint management, and SaaS platforms.
• Set architecture standards and design patterns for cross-tower consistency.
• Review and approve high-risk changes at CAB from an architectural risk perspective.
• Act as design-authority escalation point for Major Incidents.
• Lead capacity and scalability planning across the estate.
• Define reference architecture for identity (Okta, AD/Entra ID) ensuring coherent SSO.
• Own design for multi-tower engagements (e.g., AWS Connect IVR).
• Collaborate with ITSM/Service Management to ensure CMDB/Incidents/Changes reflect the real environment.
• Produce and maintain architecture documentation and diagrams for the account.
• Represent the technical architecture in governance meetings and customer discussions.

Kenntnisse

Architecture design

Stakeholder communication

Cross-domain experience

Cloud & virtualization

OS/Linux administration

Tools

AWS

Azure

Okta

Active Directory/Entra ID

Cohesity

ServiceNow

Jobbeschreibung

Own the target-state infrastructure architecture across cloud, virtualization, Linux, storage/backup, identity, network, endpoint management, and SaaS collaboration platforms for the account

Set architecture standards and design patterns that individual tower engineers (Cloud, Windows/Linux, Storage & Backup, Network, IAM) build to, ensuring cross-tower consistency and no conflicting designs

Review and approve high-risk/high-impact changes at the Change Advisory Board from an architectural risk perspective, partnering with the Change & Configuration Management lead

Act as the design-authority escalation point for Major Incidents and Problem Management where root cause sits at an architecture/design level rather than a single component

Lead capacity and scalability planning across the estate, reconciling SOW-committed baselines (such as VM counts and the ~50TB backup estate) against actual deployed footprint and growth trends

Define the reference architecture for identity (Okta plus Active Directory/Entra ID), ensuring SSO, lifecycle, and conditional access design is coherent across both platforms

Own the technical design for one-time/project engagements that intersect multiple towers, such as the AWS Connect IVR deployment, ensuring the delivered solution fits the long-term architecture rather than becoming a one-off outlier

Partner with the ServiceNow ITSM Administrator and Service Management Leads to ensure CMDB, Incident, Problem, Change, Knowledge, and Service Request processes are architecturally sound and reflect the real environment

Produce and maintain architecture documentation — reference diagrams, standards, and decision records — for the account

Represent the technical architecture in account governance (Weekly/Monthly Service Reviews) and customer-facing technical discussions

Required Skills & Experience

10+ years in IT infrastructure engineering, with at least 3-5 years in an architect or technical design-authority role spanning multiple domains

Broad working knowledge across Azure and AWS, Windows Server/VMware ESXi, Linux, and enterprise backup/storage platforms (Cohesity or equivalent)

Strong identity and access architecture background: Okta (or equivalent IDP), Active Directory, and Entra ID/Azure AD, including hybrid identity and SSO design

Solid understanding of enterprise network architecture: Cisco switching, firewalls, wireless, and VLAN/segmentation design

Experience architecting or overseeing endpoint management (Intune/MDM) and SaaS collaboration platforms (Microsoft 365, Box, Zoom) at enterprise scale

Demonstrated experience operating within a formal ITIL-based ITSM framework — Incident, Major Incident, Problem, Change, Knowledge, Service Request, and Configuration Management — ideally on ServiceNow

Experience designing or reviewing contact center/telephony solutions (AWS Connect or equivalent) as a secondary/contributing skill

Strong stakeholder management and the ability to communicate architecture trade-offs to both technical teams and account/customer governance

Experience operating under a managed-services SOW with defined coverage windows, deadband/volumetric clauses, and multi-tower delivery teams

Preferred Qualifications

Experience in a life-sciences/pharma environment with GxP-relevant architecture and change-control rigor

Architect-level certification such as Azure Solutions Architect Expert, AWS Certified Solutions Architect, VCAP, or CCDP/CCDE

ITIL 4 Managing Professional or equivalent

Prior experience as a technical escalation point across a distributed, multi-tower managed services delivery team

Representative Tools & Technologies