Desktop Engineer – SCCM & Endpoint Systems

M&T Bank; Buffalo (NY); Hybrid; USD 97,000 - 162,000; Full time

Job summary

M&T Bank is seeking a skilled Desktop Engineer to join our Endpoint Engineering team in Buffalo, NY. The role focuses on SCCM/MECM, Windows endpoint management, and enterprise device deployment, including ATM/TCR imaging and platform support.

The ideal candidate will have strong desktop engineering experience, advanced troubleshooting, and hands-on Windows enterprise expertise. This hybrid role offers a mix of on-site and remote work, with four days at Seneca One and one day remote weekly.

Qualifications

• Combined minimum of 6 years’ higher education and/or work experience in systems design, management and/or architecture.
• Strong hands‑on experience with Microsoft Configuration Manager (SCCM/MECM), including: OSD, packaging and deployment, patch management, task sequences, device compliance/reporting.
• Experience with PowerShell scripting and automation.
• Bachelor's degree in Information Technology, Computer Science, or a related field.

Responsibilities

• Administer and support SCCM/MECM including OS deployment, software distribution, patch management, and compliance reporting.
• Design and maintain Windows device images and deployment methodologies for enterprise endpoints and ATM/TCR platforms.
• Develop endpoint standards and deployment processes to ensure secure, reliable device experiences.
• Partner with ATM/TCR Engineering to build and support imaging solutions; assist with OS upgrades and hardware refresh.
• Perform root cause analysis, resolve enterprise endpoint issues, and collaborate with support teams.

Skills

SCCM/MECM

PowerShell scripting

Endpoint management

Troubleshooting

Cross-team collaboration

Incident management

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Intune

ServiceNow

Jira

Job description

This role is four days on-site at our Seneca One Buffalo, NY location, with the flexibility to work from home one day per week.

Overview

M&T Bank is seeking a skilled Desktop Engineer to join our Endpoint Engineering team, with a primary focus on Microsoft Configuration Manager (SCCM/MECM), Windows endpoint management, and enterprise device deployment. This role will play a key part in supporting and expanding the Bank's ATM/TCR imaging and endpoint management initiatives while partnering closely with the ATM Engineering team.

The ideal candidate will possess a strong desktop engineering background, advanced troubleshooting skills, and hands‑on experience managing Windows operating systems at enterprise scale. Experience supporting ATM/TCR platforms is beneficial but not required. The successful candidate will have the opportunity to learn the ATM/TCR environment while leveraging their endpoint engineering expertise to drive operational efficiency, stability, and innovation.

Primary Responsibilities

SCCM / Endpoint Management

• Administer and support Microsoft Configuration Manager (SCCM/MECM), including operating system deployment, software distribution, patch management, compliance reporting, and application lifecycle management.
• Design, build, and maintain Windows device images and deployment methodologies for enterprise endpoints and ATM/TCR platforms.
• Develop and maintain endpoint standards, configurations, and deployment processes to ensure secure, reliable, and consistent device experiences.

ATM Imaging & Platform Support

• Partner with the ATM/TCR Engineering team to build, maintain, and support ATM/TCR imaging solutions.
• Assist with operating system upgrades, software deployments, hardware refresh initiatives, and endpoint management activities within the ATM/TCR environment.
• Participate in testing, validation, and rollout activities for ATM/TCR hardware and software changes.

Troubleshooting & Problem Resolution

• Serve as a senior technical resource for complex endpoint issues involving operating systems, applications, deployment systems, drivers, networking, and hardware.
• Perform root cause analysis and drive resolution of recurring technical problems.
• Collaborate with support teams and vendors to identify, troubleshoot, and resolve enterprise endpoint and ATM/TCR-related issues.

Automation & Process Improvement

• Utilize PowerShell and other automation tools to improve operational efficiency, deployment processes, and reporting capabilities.
• Identify opportunities to streamline engineering and support processes through automation and tooling enhancements.

Collaboration & Documentation

• Work closely with Desktop Engineering, Security Engineering, Infrastructure, ATM/TCR Engineering, and Service Desk teams.
• Create and maintain technical documentation, standards, knowledge articles, and operational procedures.
• Participate in project planning, implementation, testing, and support activities across endpoint technology initiatives.

Education and Experience Required

• Combined minimum of 6 years’ higher education and/or work experience in systems design, management and/or architecture
• Strong hands‑on experience with Microsoft Configuration Manager (SCCM/MECM), including:
  • Operating System Deployment (OSD)
  • Software Packaging and Deployment
  • Patch Management
  • Task Sequences
  • Device Compliance and Reporting
  • Deep knowledge of Windows desktop operating systems and endpoint lifecycle management.
  • Advanced troubleshooting and problem‑solving skills across operating systems, applications, hardware, drivers, networking, and deployment technologies.
  • Experience creating and supporting enterprise device images.
  • Experience with PowerShell scripting and automation.
  • Strong communication and collaboration skills with the ability to work across multiple technology teams.
  • Experience managing incidents, problem investigations, and root cause analysis efforts.

Education and Experience Preferred

• 5+ years of experience in Desktop Engineering, Endpoint Engineering, or Systems Engineering in a medium-to-large enterprise environment.
• Experience supporting ATM/TCR platforms, kiosk devices, retail technology, or other specialized endpoint systems.
• Experience with Microsoft Intune and modern device management technologies.
• Familiarity with endpoint security controls and enterprise device compliance requirements.
• Experience with ServiceNow, Jira, or similar IT service management platforms.
• Working knowledge of networking fundamentals, Active Directory, Group Policy, and endpoint security practices.
• Bachelor's degree in Information Technology, Computer Science, or a related field.

Why Join Us?

This is an opportunity to play a significant role in modernizing and supporting M&T Bank's endpoint and ATM/TCR deployment environment. You'll work on highly visible initiatives, solve complex technical challenges, and help deliver secure and reliable technology solutions across the enterprise.

Key Focus Areas (in priority order)

• SCCM / MECM Administration & Engineering
• Windows Imaging & Operating System Deployment
• Advanced Troubleshooting & Root Cause Analysis
• ATM/TCR Imaging and Platform Support
• PowerShell Automation & Process Improvement

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $97,100.00 - $161,800.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America