Infrastructure Administrator II

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 90,000 - 120,000; Full time

Job summary

Sandia Resort & Casino is seeking an IT professional to support cyber security, datacenter and network infrastructure. You will work with the Director of IT to design, implement and maintain systems, ensuring security, data integrity and 100% uptime.

The role requires on-call rotation, strong communication, project management and documentation skills, plus experience with Windows/Linux servers, Cisco gear and security tools.

Qualifications

• Must be willing to work in a 24x7 environment and be part of an on-call rotation.
• Strong customer interface, service and written/oral communication skills.
• Ability to manage projects and monitor system performance.
• Demonstrates commitment to IT organization and team goals.
• Follow detailed instructions from supervisors.
• Able to speak clearly in public and create reports.
• Working knowledge of Windows Server/Desktop, Exchange, and Linux.
• Knowledge of Cisco switches/routers/firewall and network security tools.
• Proficient with Microsoft Office applications.
• Team player with collaborative approach.

Responsibilities

• Assist IT Director with design, implementation and maintenance of Cyber Security, Datacenter and Network Infrastructure.
• Provide regular status reports regarding network security, software versions, data integrity and disaster recovery.
• Plan and coordinate installation/maintenance of LAN/WAN for Sandia Casino and Pueblo.
• Document updates and changes to server and network topology.
• Ensure 100% uptime of networks and servers; manage backups per controls.
• Adhere to IT internal controls and standard operating procedures.
• Conduct periodic KPI reviews and participate in stand-up meetings.
• Maintain server and network security posture and patch management.
• Serve as a mentor for IT staff and casino employees.

Skills

Cybersecurity

Windows Server

LAN/WAN

Cisco

SIEM

SOAR

EDR

Disaster Recovery

Linux

Microsoft Office

Education

Associate degree in IT or related field

Tools

Cisco Networking Equipment

Windows/Linux servers

Microsoft Exchange

Job description

Position Summary

Responsible for assisting the Director of Information Technology (IT) with design, implementation and maintenance of the Sandia Resort & Casino/Sandia Pueblo Cyber Security, Datacenter and Network Infrastructure.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Establishes and implements Information Technology (IT) department and overall organizational policies, procedures, and standards and ensure their compliance.
2. Provides on-going formal reports to the Director of Information Technology (IT) regarding the status of network security, network software versions, data integrity, corporate anti-virus and disaster recovery.
3. Plans and coordinates installation and maintenance for Sandia Casino, Sandia Pueblo LAN/WAN.
4. Provides network and system training of other Information Technology (IT) Specialists, Information Technology (IT) Technicians and casino employees.
5. Manages Windows systems to ensure revisions, changes, and updates to operating systems and servers and ensures compliance with system of internal controls and current gaming regulations.
6. Maintains Cisco Core Network Software and Hardware and ensure 100% uptime of network devices.
7. Maintains Network Security by ensuring procedures are implemented and enforced.
8. Formally document updates and changes for Sandia Casino, Sandia Pueblo server and network topology.
9. Responsible for all enterprise backup systems and ensure 100% compliance with system backup and recovery internal controls.
10. Will adhere to all Information Technology (IT) Internal Controls and Standard Operating procedures.
11. Ensures that all networks and server systems are available at all times and takes proactive steps to achieve 100% uptime.
12. Will annually review network and active directory security with management and revise security as necessary.
13. Ensures patch management of critical software, hardware, definition updates are tested and implemented in a timely manner.
14. Conducts regularly scheduled department stand ups.
15. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo Sandia.

Pueblo Sandia.

Additional Responsibilities

1. Performs other duties as requested.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Must be willing to work in a 24x7 environment and be part of an on-call rotation.
2. Must possess strong customer interface/service and written & oral communication skills.
3. Ability to work independently, manage projects, install, configure, upgrade, maintain, monitor system performance, network resources and provide guidance to team members.
4. Ability to exhibit strong motivational commitment to the Information Technology (IT) organization.
5. Ability to follow detailed instructions given by supervisors.
6. Ability to speak accurately and clearly in public.
7. Ability to create reports and maintains files.
8. Working knowledge of the following server operating systems and applications: Microsoft Windows Server/Desktop, Microsoft Exchange, and Linux.
9. Working knowledge of the following network hardware: Cisco Systems (Switches, Routers, Firewall) & Network Security Appliances.
10. Working knowledge of the following applications: Microsoft Office Suite of Applications.
11. Ability to work well with others.

Qualifications

Education and Experience

Required:

1. Associates degree in Information Systems, CIS (Computer Information Systems), Computer Science, Information Technology (IT) or related field
2. Two (2) years’ experience to include the following:
   • Coordinating technical projects
   • Administering a virtual server environment
   • Administering a data storage environment including VSAN, SAN, NAS devices
   • Knowledge of disaster recovery procedures and processes
   • LAN/WAN design and documentation
   • Administration and management of Cybersecurity tools, including SIEM, SOAR, EDR, AV.

Preferred:

1. MCP, CCNA or other professional certification.

License / Certifications / Registrations

1. Must be able to obtain and maintain the required STGC Gaming License.
2. Will require a pre-employment and random drug screening.

Physical Requirements / Working Conditions

• Balancing Maintains body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
• Crouching Bending the body downward and forward by bending leg and spine.
• Feeling Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
• Finger Dexterity Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping Applying pressure to an object with the fingers and palm.
• Hearing Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Kneeling Bending legs at knee to come to a rest on knee or knees.
• Lifting Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Pulling Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.
• Pushing Using upper extremities to press against something with steady force to thrust forward, downward, or outward.
• Reaching Extending hand(s) and arm(s) in any direction.
• Seeing The ability to perceive the nature of objects by the eye.
• Walking Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.
• Sitting Particularly for sustained periods of time.
• Standing Particularly for sustained periods of time.
• Stooping Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Talking Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required

1. Work is normally performed in a typical interior/office work environment.
2. No or very limited physical effort required.
3. No or very limited exposure to physical risk.

Source: Hospitality Online