Beverage Server

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 25,000 - 38,000; Full time

Job summary

Sandia Resort & Casino is seeking a beverage service team member to provide guest-focused service on the gaming floor, including slot, table, and high-limit areas. You will take and fulfill drink orders, keep service stations clean, and collaborate with colleagues to ensure a memorable hospitality experience.

In a fast-paced environment, you will monitor quality, follow health and safety guidelines, and engage guests while maintaining high standards of personal hygiene and professionalism.

Qualifications

• Experience delivering beverage service and guest interaction on a casino floor.
• Strong communication and interpersonal skills for high-quality hospitality.
• Ability to handle money accurately and operate POS systems.
• Wamiliarity with tribal/state health and safety guidelines is a plus.
• Team-oriented with a professional, courteous demeanor.

Responsibilities

• Provide exceptional beverage service to guests across gaming floor areas.
• Take and fulfill drink orders promptly and accurately.
• Maintain cleanliness of service areas and drink stations.
• Collaborate with colleagues to ensure smooth service and guest satisfaction.
• Operate POS system and manage cash/charges per procedures.
• Attend to daily stand-up meetings and comply with training requirements.

Skills

Customer service

Communication skills

Cash handling

POS program experience

Teamwork

Education

High school diploma or equivalent

Tools

POS System

Job description

Position Summary

Providing exceptional beverage service to guests throughout the gaming floor, including slot machines, table games, and the high-limit gaming area. Responsibilities include taking and fulfilling drink orders promptly, maintaining cleanliness in service areas, collaborating with colleagues, and engaging with guests to ensure a positive experience. Ability to thrive in a fast-paced environment.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success at Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Provides excellent customer service through friendly communication and positive interaction, in order to establish guest perception of exceptional hospitality and friendliness, within assigned section posted by supervisory team.
2. Engage with guests in a friendly and professional manner.
3. When assigned to the table games area, approaches customers only when cards are not in play. Must approach in between deals.
4. Ensures that the gaming area is properly maintained by removing empty cups and trash from the gaming area.
5. Cleans casino floor drink stations, self-service stations, and all equipment by ensuring that health and safety regulations are maintained in accordance with Indian Health Services requirements. Equipment includes but is not limited to; drink carts, coffee carafes, soda fountain machines, coffee/hot cocoa dispensing machines, etc.
6. Replenishes supplies in assigned area such as; ice, cups, napkins, and soda bibs as needed. This includes self-service drink stations on the casino floor.
7. Stocks refrigerating units with product to proper bar levels using the FIFO rotation system, replaces empty soda bibs using safe lifting techniques.
8. Attending daily stand-up meetings to ensure property communications are understood.
9. Timely completion of computer assisted training.
10. Ensures temperature logs are completed every shift.
11. Informs supervisor of additional products needed.
12. Checks equipment (ice machines, refrigerators, soda fountain machines, coffee/hot cocoa dispensing machines) daily and reports problems to supervisory team. Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.
13. Operates POS System within the Poker Room by ringing proper amount into the register and giving the guest or server the correct change, accounts for all cash, charge, and complimentary sales according to established procedure. Maintains integrity of all financial controls and responsibilities.
14. Ensures that IG cash registers are maintained for cleanliness.
15. Responsible for accurately tendering and presenting checks to guests within the Poker Room.
16. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.

Additional Responsibilities

1. Performs other job-related duties as assigned.
2. Builds relationships with guests (or community, etc.) based upon respect while maintaining a professional, friendly, and approachable demeanor.
3. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.

Team members in this capacity

1. Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.
2. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
3. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered.
4. Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.

Key Performance Indicators

This position has Key Performance Indicators (KPIs) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Understanding of beverage service procedures and protocols.
2. Knowledge of minimum temperature requirements for food/drink preservation.
3. Knowledge of Tribal, federal, state and local sanitary regulations regarding the preparation, maintenance, storage, and sales of food/drink products.
4. Knowledgeable of basic sanitation in accordance with Indian Health Services requirements.
5. Ability to understand and accurately relay guest’s orders via Point-Of-Sale program.
6. Strong communication skills and interpersonal abilities.
7. Ability to deal effectively and professionally with the general public and be attentive to customer’s needs.
8. Possess the ability to count money/change correctly.
9. Interpersonal Skills – Considers and responds appropriately to the needs, feelings, and capabilities of others; adjusts approaches to suit different people and situations; may deal with people who are difficult, hostile, or distressed.
10. Experience with Point-Of-Sale programs.
11. Detail oriented.
12. Ability to follow written and oral directions given by leadership.
13. Ability to maintain a safe work environment for oneself and others.
14. Maintains the highest standard of personal hygiene.
15. Ability to work harmoniously and professionally with co-workers and supervisors.

Qualifications

Education and Experience

Required:

1. High school diploma, GED certification or equivalent.
2. Must be at least 21 years of age.

Preferred:

1. Experience in restaurant or food service capacity.

Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.

License/Certifications/Registrations

1. Must be able to successfully pass a stringent background investigation.
2. Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position.

1. Physical Requirement
2. Description

1. Balancing - Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
2. Climbing - Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.
3. Crawling - Moving about on hands and knees or hands and feet.
4. Crouching - Bending the body downward and forward by bending leg and spine.
5. Feeling - Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
6. Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
7. Grasping - Applying pressure to an object with the fingers and palm.
8. Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
9. Kneeling - Bending legs at knee to come to a rest on knee or knees.
10. Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
11. Pulling - Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.
12. Pushing - Using upper extremities to press against something with steady force to thrust forward, downward, or outward.
13. Reaching - Extending hand(s) and arm(s) in any direction.
14. Seeing - The ability to perceive the nature of objects by the eye.
15. Walking - Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.
16. Sitting - Particularly for sustained periods of time.
17. Standing - Particularly for sustained periods of time.
18. Stooping - Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
19. Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.