Infra Operations & Reliability Lead

Koch Business Solutions, LP; Tulsa (OK); Presencial; USD 110 000 - 160 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Dental

Vision

FSA/HSA

Life Insurance

ADD

Disability

Retirement

Vacation/Time off

Educational assistance

Infertility assistance

Parental leave

Resumo da oferta

Koch Engineered Solutions (KES) is seeking an Infrastructure Operations Lead in Tulsa, OK to drive the delivery and support of reliable, secure, and efficient technology services that enable business operations and growth. You will lead the infrastructure operations team, coordinate day-to-day activities, and serve as a key resource during major incidents and operational challenges.

This role partners with IT and business stakeholders to improve service delivery and drive continuous improvement.

Qualificações

• Experience leading operational activities, projects, initiatives, or teams within an IT infrastructure or technology operations environment.
• Experience troubleshooting and coordinating the resolution of complex technology issues.
• Experience supporting enterprise infrastructure, systems, or operational environments.
• Experience collaborating across technical and business teams to achieve desired outcomes.
• Experience mentoring, coaching, or providing guidance to team members and peers.

Responsabilidades

• Lead and coordinate infrastructure operations and support.
• Prioritize and balance workloads to meet business and service objectives.
• Ensure infrastructure availability, reliability, security, and performance.
• Serve as the escalation point for complex issues and disruptions.
• Lead major incident response, communication, and resolution.
• Drive root cause analysis and improvements that prevent recurring issues.
• Mentor team members and strengthen technical and operational capabilities.
• Partner with stakeholders to improve service delivery and effectiveness.
• Support maintenance, upgrades, capacity planning, and technology refreshes.
• Establish and improve operational metrics, service levels, and KPIs.
• Simplify processes, automate routine tasks, and improve efficiency.
• Maintain operational documentation, standards, procedures, and knowledge resources.
• Promote consistency, accountability, and discipline across support processes.

Descrição da oferta de emprego

Koch Engineered Solutions (KES) is seeking an Infrastructure Operations Lead in Tulsa, OK to drive the delivery and support of reliable, secure, and efficient technology services that enable business operations and growth. You will lead the infrastructure operations team, coordinate day-to-day activities, and serve as a key resource during major incidents and operational challenges.

This role partners with IT and business stakeholders to improve service delivery and drive continuous improvement.