INFRA Internal Employees Only - Membership Onboarding Specialist

Natural Food Retailers; Minnesota; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) retirement plan

Job summary

INFRA is seeking a Membership Onboarding Specialist to support new member recruitment through onboarding, data capture, and connection to INFRA’s team and services. The role emphasizes relationship-building, meticulous follow-through, and coordinating with multiple departments to ensure a smooth onboarding experience for associate retailers.

The ideal candidate will have 3+ years in relationship-driven operations, experience with CRMs and data systems, and a proactive mindset for identifying

Qualifications

• 3+ years of demonstrated experience supporting relationship-driven business development operations (including process upkeep, data and recordkeeping, connection)
• Experience with CRM, data and recordkeeping, and process upkeep
• Understanding of the natural foods industry, grocery retail, or transferable experience preferred
• Ability to establish and maintain genuine relationships with a wide variety of individuals
• Ability to act as a dot connector and proactive problem-solver
• Proficient with CRM, data management, and analytics to support future planning
• Experience with MS Office, Teams, and financial data systems

Responsibilities

• Onboard new members and ARs through onboarding process, including data, tools (CRM), and department connections
• Ensure leads are engaged from first contact through full onboarding with follow-up
• Review membership alignment with INFRA policies and programs
• Maintain accurate and accessible member records and files
• Identify opportunities for process improvement balancing automation with personal connections
• Articulate ROI INFRA brings to members of all sizes

Skills

Relationship building

Connector

Planning

Data management

CRM experience

Microsoft Office

Microsoft Teams

Finance data systems

Tools

Microsoft Dynamics

CRM software

Job description

INFRA Internal Employees Only - Membership Onboarding Specialist

INFRA Internal team only. Applications due by eod Thursday, November 12, 2026.

Are you hoping to work for a mission-driven organization, supporting independently owned business partners who are passionate about their work? If you love discerning needs, covering every detail, and connecting people to solutions, join us! We are seeking a Member Onboarding Specialist who will support new member recruitment through seamless engagement, onboarding, and introduction into INFRA's team and services.

This is an ideal role for someone who is a connector, a relationship builder, and is equally great with planning, details, and follow through. As the Member Onboarding Specialist, you'll be closely connected to prospects and new members, using your understanding of their needs to maximize their engagement in INFRA's offerings. You will support all aspects of the new member recruiting process by ensuring every lead is taken care of; all details and data are captured; all membership documents are complete; and members are connected to the INFRA team and services. If this sounds like a role that you'd shine in.

What you will own and improve:

• Shepherd new members and ARs through onboarding process, including tools (such as Microsoft Dynamics, our CRM), data, connections to other departments such as marketing, and ensuring inclusion of the right information for new members or ARs.
• Ensure all prospective leads are highly engaged and taken care of from first engagement through full onboarding process appropriate follow-through, necessary responses, and follow-up, either individually or by partnering to support and remind others.
• Review retailer alignment with INFRA membership requirements as outlined in Member Policies such as SPINS and CoMetrics (a financial benchmarking platform)
• Accountable for accurate and easily accessible member records and files
• Continually identify opportunities for process improvement, keeping a balance of automation and personalized connection
• Consistently define and articulate ROI that INFRA will bring to the member- financially, operationally, and from a values perspective for members of all sizes, including large members

Member Recruitment support

• Develop strong, direct relationships between INFRA, Associate Retailers (aka ARs/new members) and retailer prospects
• Support execution of member recruitment strategy
• Support team in maintaining accurate and easily accessible recruitment history, records, and files
• Support relationship-driven membership growth goals through a variety of tactics, including but not limited to relationship building, prospecting, research, outreach, meeting materials creation, and retailer recruiting events

INFRA member services support

• Listen and track needs and proactively connect associate retailers and members to INFRA Team members who can add value with advice, problem solving, and referral to available resources/INFRA programs
• Coordinate and conduct orientations, trainings, and webinars as needed, using INFRA tools and programs such as INFRA Deals and SPINS targeted at member level
• Manage business services programs as assigned
• Support leadership with new program development and execution
• Maintain and improve stakeholder (staff, members, business partners, associate retailers) engagement and communication internally and externally

What you already know:

• How to establish and maintain genuine relationships with a wide variety of individuals
• How to act as a dot connector, possessing situational awareness of when to solve a problem individually, when others could bring value by being involved or handling a situation, and when to pass things off to the best person to make a decision
• How to partner as a forward-looking thinker, who proactively seeks opportunities and proposes collaborative solutions
• 3+ years of demonstrated experience supporting relationship-driven business development operations (including process upkeep, data and recordkeeping, connection)
• An understanding of the complexities of the natural foods industry, grocery retail, or equivalent transferrable experience preferred
• Experience creating/improving process flow and identifying deriving metrics and analytics to support future planning
• How to prioritize work and achieve goals in a fast-paced environment without compromising quality
• Depth of experience with tools, software, and automation including CRMs, project planning, Microsoft Office, Microsoft Teams, and financial data systems
• Effective organizational skills and ability to manage and prioritize multiple projects

*This role is located out of our St. Paul MN office as a part of our hybrid workforce, working a mix of flex days and 3+ days in office.

*Travel up to 20% may be required for this position.

*In addition to position travel, current remote employees of INFRA may be considered with the additional expectation of travel to HQ up to once/month throughout the year

INFRA is committed to creating an inclusive workplace. We know that diversity of identities, experiences, and ways of thinking result in stronger lives for all our members and the communities we serve. Research shows that systemically excluded communities may be less confident in applying for positions where as little as one skill doesn't appear to fit.

INFRA is a mission-driven organization that strongly believes in rightful living. We provide our employees with robust technology, collaboration, professional development, hybrid work options, flexible schedules, work-life balance, and time in person with our a tight-knit team and members. Each of us receives a full suite of employee benefits including paid vacation and sick time; health, dental, vision, disability, and life insurance; a health savings account; a 401(k) retirement plan; and more.

Status: Full Time Exempt, Salaried

Reports to: Growth Manager

Location: INFRA HQ as part of hybrid workforce (currently 3 days/week in office)

Travel: Up to 20%

*In addition to position travel, current remote employees of INFRA may be considered with the additional expectation of travel to HQ up to once/month throughout the year