Information Technology Technician II

Quanta Manufacturing Fremont; Fremont (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Quanta Manufacturing Fremont seeks an IT Technician II to deliver enhanced level support for employees in Fremont, CA. You will be the face of IT, improving the user experience by updating knowledge bases, documenting processes, and collaborating with other teams on IT initiatives.

The role requires 2+ years in corporate IT help desk, experience managing Mac/Windows fleets, and strong problem-solving and communication skills. On-site Fremont office with cross-functional collaboration.

Qualifications

• 2+ years in a corporate IT help desk/service desk role.
• Minimum 2 years managing Mac, Windows fleets.
• Minimum 2 years supporting end-users.
• CompTIA A+ and CompTIA Network+ preferred.

Responsibilities

• Support Apple and Windows environments.
• Support mobile computing environments.
• Support a wide range of technologies including laptops, printers, AV systems, and devices.
• Manage Service Desk ticket queues and prioritize responses.
• Collaborate with IT teams on initiatives.
• Provide training and guidance to staff on IT applications/services.
• Develop and maintain SOPs for IT applications/services.
• Tier 2 escalation for IT applications/services.

Skills

Active Directory

Group Policy

Office 365

Atlassian Suite

JIRA Service Desk

JIRA Software

Confluence

Mac & Windows

Remote support tools

Intune

JAMF

Logi

Poly

Yealink

On-call

Problem-solving

Communication

Education

CompTIA A+

CompTIA Network+

Tools

TeamViewer

RDP

Job description

The Quanta Manufacturing Fremont (QMF) Information Technology Service Desk Team provides technical support and assistance to our internal users, ensuring seamless operation of computer systems, networks, and applications.

We are looking for a talented IT Technician II to provide enhanced level IT support to our Quanta users in our Fremont office. You’ll be joining a team of technologists who love to solve problems and aren’t afraid to get their hands dirty. In this role, you will be the face of Quanta IT for our employees. You will play a pivotal role in improving the IT experience at Quanta by enhancing our knowledge base, documenting internal processes, identifying trends of issues for improvement and being the go-to service desk team member.

This position will be located in our Fremont, CA headquarters.

Key responsibilities:

• Support Apple and Windows environments.
• Support mobile computing environments.
• Support a wide range of technologies, including Laptops, Printers, VoIP, copiers, Audio/Video (AV) collaboration systems, automation robotics devices, handheld scanners, etc.
• Assist in managing the Service Desk ticket queues and prioritizing response to these requests
• Collaborate with other IT and internal teams to support their initiatives.
• Provide training and guidance to staff on IT supported applications and services.
• Develop and maintain documentation and SOP’s for related IT supported applications and services.
• Tier 2 Escalation for IT supported applications and services.

Required skills and abilities:

• Experience with Mac and Windows management in an enterprise environment using Active Directory, Group Policy, Office 365, and Atlassian Suite (JIRA Service Desk, JIRA Software, Confluence)
• Experience using remote support tools: Team Viewer, RDP, or equivalent tools.
• Experience with relevant IT technology: Wifi, DNS, DHCP, networking, VPN, USB storage, etc.
• Experience with hardware (laptops, printers, displays, phones, etc) maintenance and troubleshooting procedures.
• Experience utilizing software/operating system tools and logs (varied by system) for troubleshooting and issue resolution.
• Experience with Mac and Windows operating systems.
• MDM Experience using MS Intune and/or JAMF to manage devices.
• Experience with Audio & Visual solutions and integrations like Logi, Poly, and Yealink.
• Participation in on-call rotation
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills.

Education and experience:

• 2+ years in a corporate IT help desk/service desk role
• Minimum of 2 years of experience managing Mac, Windows fleets
• Minimum of 2 years supporting end-users
• CompTIA A+ and CompTIA Network+ preferred

Physical requirements:

• Ability to walk and stand on cement floors for long periods.
• Ability to stand, stoop, bend and perform repetitive tasks.
• Must be able to lift to 30 pounds at a time.
• Prolonged periods of sitting at a desk and working on a computer
• Ability to drive to various sites within Fremont, CA

Please note: Our company does not guarantee immigration sponsorship. We may offer immigration sponsorship for employees in select critical roles. Any sponsorship will be subject to internal review and approval based on employee performance, current immigration law and business needs.