Help Desk Technician II

Everus; Bismarck (ND); On-site; USD 57,000 - 71,000; Full time

Benefits offered by this job

Medical insurance (health savings)

401(k) plan with matching

Paid holidays

Vacation

Sick leave

On-call rotation

Employee discount programs

Job summary

Everus seeks an IT Help Desk professional to provide first- and second-level support for personal computers and mobile equipment across Everus and its operating companies. You will resolve complex technical issues and assist with system maintenance, promoting the Everus 4EVER Strategy.

You will document issues, escalate when needed, and maintain strong customer service while meeting service levels. This role includes on-call rotation and standard help desk duties.

Qualifications

• Requires knowledge of information technology concepts typically from a two-year degree in computer science, information technology or related field.
• Four years’ experience supporting company standard hardware and software incl. mobile devices, laptops, desktops, and peripherals.

Responsibilities

• Works Help Desk schedules including overtime hours as required and time periods beyond normal hours, Monday through Friday.
• Assists help desk technician I in troubleshooting and customer service.
• Troubleshoots and resolves computer, application, system, device, access, or performance issues for Everus employees and its operating companies.
• Uses established processes to document, track, and resolve reported problems and to meet service levels.
• Escalates issues to appropriate teams or supervisor and ensures incidents are addressed.
• Prioritizes support requests according to business priorities.
• Documents incidents and resolutions for future reference.
• Develops and maintains documentation for training and reference when key personnel are absent.
• Prepares reports to monitor and manage the Help Desk.
• Installs, configures, and upgrades company-standard hardware and software in local and remote locations.

Skills

Problem solving

Customer service

Verbal and written communication

Teamwork

Technical training

Network

Windows operating systems

Office software

Adaptability

Fire-drills and on-call

Education

Two-year degree in computer science/IT or related field

Tools

Windows OS

Microsoft Office

PC hardware troubleshooting

Mobile devices support

Job description

At Everus, employees come first. We provide great pay, benefits and growth opportunities to more than 9,000 highly skilled team members across the country who are united by the common goal of safely Building America’s Future®. We take great pride in the work our employees do each day, which drives our success as one of the Top 12 largest specialty contractors in the nation, and we will ensure you have the tools, training and opportunities for a successful career. We look forward to having you on the team!

Job Summary

Provides first-level and second-level service desk IT support for personal computer and mobile equipment, operating system software, and company-standard desktop applications for Everus and its operating companies. Resolves complex technical issues. Assists with system maintenance and escalates unresolved issues. Responsible for understanding, upholding, and promoting the Everus 4EVER Strategy. Employees | Value | Execution | Relationships

Minimum Qualifications

• Requires knowledge of information technology concepts at a level normally acquired through the completion of a two-year degree in computer science, information technology or related field; and
• Four years’ experience supporting company standard hardware and software, including but not limited to mobile devices, laptops, tablets, desktops, and peripherals.

Job Responsibilities

• Works Help Desk established schedules including overtime hours as required and time periods that extend beyond the normal helpdesk business hours, Monday through Friday.
• Assists help desk technician I in best practices, troubleshooting and customer service.
• Troubleshoots and resolves computer, application, system, device, access, or performance issues associated with company standard personal computer hardware and software for the employees of Everus, including its operating companies.
• Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
• Escalates issues to appropriate teams or help desk supervisor, as needed, and works to provide resolution while maintaining call ownership to ensure incidents have been addressed.
• Prioritizes support requests in line with business priorities.
• Documents incidents and resolutions for future reference.
• Develops and maintains appropriate documentation to be used for training and as a reference when key personnel are absent.
• Prepares reports as directed by management to monitor and manage the Help Desk function.
• Installs, configures, and upgrades company standard personal computer hardware and software to operate in a standalone or networked environment at local and remote company locations, such as personal computers and associated peripheral equipment, Microsoft Windows operating systems, Office products and related software applications.
• Performs other tasks and special projects as assigned.

KEY SKILLS & COMPETENCIES

• Ability to adapt and balance the needs of Everus and its operating companies with distinct technology requirements.
• Excellent problem-solving skills.
• Knowledge and hands-on experience in customer service practices, including effective communication, problem solving, and maintaining customer satisfaction.
• Understanding customer needs and consistently applying best practices to enhance the overall customer experience.
• Engages in continuous technical training to stay current with the latest advancements in technology, as well as new products and services.
• Effective verbal and written communication and instruction skills.
• Solid understand and technical skills related to computer networks, hardware and Windows operating systems.
• Ability to establish and maintain effective relationships with clients from all levels in the corporation.
• Good interpersonal skills with the ability to work as a team.
• Ability to adapt and respond positively to challenges in a fast-paced environment.
• Ability to effectively work with highly specialized IT professionals to deliver support services to Everus and its operating companies.

PREFERRED QUALIFICATIONS

• CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST) certifications preferred.

COMPENSATION & BENEFITS PACKAGE

• Salary: $57,170 - $71,460
• Annual short-term incentive bonus of up to 10% of eligible wages based on eligibility and company goal achievement.
• Medical insurance (health savings account), including free programs Hinge Health and Omada
• Enhanced mental health and work-life services through Lyra Health
• Virtual care through Doctor on Demand
• Prescription delivery service
• Dental insurance
• Vision insurance
• Life insurance for employees, spouses, and dependents
• Accidental death and dismemberment (AD&D) insurance
• Flexible spending accounts
• 401(k) plan with matching contribution and retirement contribution
• Hospital Insurance
• Accident Insurance
• Critical Illness Insurance
• Disability insurance
• Sick leave
• Vacation
• 11 paid holidays
• Flexible work hours, where feasible
• Employee discount programs

ADDITIONAL INFORMATION

• Background check, MVR and drug screen are required.
• May be required to maintain a valid driver’s license.
• Subject to on-call rotation

APPLICATION DEADLINE - August 27, 2026

(This position may close early if a sufficient number of applications are received.)