INFORMATION TECHNOLOGY TECHNICIAN I

Socket.dev; Hollywood (MD); On-site; USD 38,000 - 56,000; Full time

Job summary

Socket.dev in Hollywood, MD is seeking an IT Specialist to join our IT team. This entry-level role focuses on day-to-day operations, workstation setup, and troubleshooting across the organization.

You will provide first-level support, help manage inventory, and assist with onboarding, software updates, and backups, while collaborating with the IT Manager on infra projects and enforcing security policies.

This role offers growth into more advanced IT tasks as you gain experience.

Qualifications

• Associate degree or technical IT cert, or equivalent experience, plus 0–2 years' work.
• Ability to obtain and maintain a security clearance.
• Familiarity with Windows OS, Microsoft Office, and common IT hardware.

Responsibilities

• Set up, configure, and deploy workstations, laptops, and peripherals.
• Provide first-level end-user support for hardware, software, and connectivity.
• Troubleshoot and escalate complex issues to IT Manager.
• Maintain equipment inventory and asset documentation.
• Assist with onboarding/offboarding and equipment recovery.
• Perform routine maintenance like software updates and backups.
• Collaborate on infra projects and system upgrades.
• Ensure compliance with IT policies and security protocols.
• Support conference room tech and remote access tools.
• Perform other duties as required.

Skills

Customer service

Problem solving

Communication

Teamwork

Independent work

Willingness to learn

Education

Associate degree or technical IT cert

Tools

Windows OS

Microsoft Office

IT hardware

Job description

JOB TITLE:IT TECHNICIAN

DEPARTMENT:IT

REPORTS TO:SENIORIT&SYSTEMSMANAGER

CLASSIFICATION:EXEMPT

LOCATION:HOLLYWOOD, MD

STATUS:FULL TIME

JOB SUMMARY:

We are seeking a motivated and detail-oriented IT Specialist to join our team. This entry-level role is ideal for someone looking to grow their career in IT while supporting day-to-day operations and assisting the IT Manager. The successful candidate will provide technical support for workstation setup, maintenance, and troubleshooting across the organization

DUTIES/RESPONSIBILITIES:

• Assist with the setup, configuration, and deployment of workstations, laptops, and peripheral devices.
• Provide first-level technical support to end users, resolving hardware, software, and connectivity issues.
• Troubleshoot and elevate complex issues to the IT Manager or appropriate support channels.
• Maintain inventory of IT equipment and ensure proper documentation of assets.
• Support onboarding and offboarding processes by preparing and recovering IT equipment.
• Perform routine maintenance tasks such as software updates, antivirus checks, and system backups.
• Collaborate with the IT Manager on infrastructure projects and system upgrades.
• Ensure compliance with company IT policies and security protocols.

• Provide support for conference room technology and remote access tools.
• Perform other duties as are necessary and/or required.

REQUIRED QUALIFICATIONS:

• Associate degree or technical certification in Information Technology, Computer Science, or related field (or equivalent experience) and 0-2 years of experience
• Ability to obtain and maintain a security clearance
• Basic understanding of Windows OS, Microsoft Office Suite, and common IT hardware.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt in a fast-paced environment.

PREFERRED QUALIFICATIONS:

• Experience with ticketing systems and remote support tools.
• Familiarity with Active Directory and basic networking concepts.
• Exposure to cybersecurity best practices.

PHYSICAL REQUIREMENTS:

• Ability to traverse manufacturing facility.