Information Technology Technician

Wake Up Inc; Spokane (WA); On-site; USD 34,000 - 50,000; Full time

Job summary

Wake Up, Inc. in Spokane is seeking an Information Technology Technician to perform hands-on technical support across store locations, maintaining networks, POS hardware/menus, website, marketing signs, and company apps including customer app registration.

You will troubleshoot, document work, and help keep systems running reliably. The role emphasizes security practices, MFA enforcement, backups, and PCI awareness, with travel between stores and a fast-paced team environment.

Qualifications

• 1–3+ years of IT support, help-desk, systems, networking, or related experience.
• Experience with Shopify, UniFi, Xenial, Genius, Paytronix, and Drippos helpful.
• Requires English language proficiency and ability to travel between stores.

Responsibilities

• Maintains website and company apps, supports POS hardware/menus, networks, and communication systems.
• Supports system stability, security, and downtime reduction; assists with redundancy testing.
• Enforces MFA and IT cybersecurity standards; assists with security training and tracking.
• Keeps backups and performs routine updates on equipment and software.
• Onboards new employees on company technology and provides first-line IT training.

Skills

Time management

Multitask

Fast-paced environment

Sit/stand long periods

Lift 50 lbs

English proficiency

Technical aptitude

Cybersecurity basics

Problem solving

Communication skills

Professional appearance

Education

High School diploma or GED

IT certifications a plus

Graphics background a plus

Barista skills appreciated

Tools

Shopify

UniFi

Xenial

Genius

Paytronix

Drippos

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Technical Corporate Spokane, WA, US 1 Attachments

Salary Range: $25.00 To $36.00 Hourly

Position Summary

Join Wake Up, Inc., as an Information Technology Technician and become the hands‑on technical support that keeps systems, stores, and teams connected. In this role you will maintain, troubleshoot, and support networks, POS hardware and menus, communication systems, marketing signs, the website and Company apps (including customer app registration), backups, and cybersecurity practices across store locations. Reporting to the Lead Information Technology & Graphic Design, you will perform preventative maintenance, resolve issues quickly, document work, and deliver responsive support that minimizes downtime. Equally important, you will represent our brand through professional, positive interactions with employees, vendors, customers, and store teams, whether on‑site, by phone, or via email. You excel in a fast‑paced environment, communicate clearly, and willingly assist with organizational and operational needs. If you take pride in keeping technology running reliably so great coffee and customer experiences never stop, we would love to have you on the team.

About Wake Up Call

We are a dynamic local coffee company crafting top‑notch brews with honesty and quality at heart. We wow customers with individualized service, spark community connections, and thrive on creativity and teamwork. Join our fun, supportive team to spread joy, one bold sip at a time!

Key Responsibilities

Required Talents and Skills:

• Demonstrates excellent time management skills and ability to multitask and prioritize
• Demonstrated ability to work in a fast‑paced environment with constant interruptions
• Ability to sit or stand for long periods of time at a workstation or while providing on‑site support
• Ability to lift 50 pounds
• Ability to speak English proficiently
• Strong technical aptitude with hardware, software, networks, and POS systems
• Working understanding of cybersecurity basics, including MFA, backups, updates, and PCI awareness
• Excellent problem‑solving skills
• Excellent verbal and written communication skills
• High School diploma or GED preferred; related IT certifications a plus; graphics background preferred; barista skills appreciated

Minimum Qualifications:

• 1–3+ years of IT support, help‑desk, systems, networking, or related experience. Experience with Shopify, UniFi, Xenial, Genius, Paytronix, and Drippos helpful. Experience driving an English double‑decker bus would be amazing
• Pass a criminal background check
• Valid State Driver’s license required; travel between stores is required. This is not a remote‑working position
• I-9 Employment eligibility in compliance with the Immigrations Reform and Control Act
• Completion of all required trainings within thirty (30) calendar days from hire date
• Essential mathematical skills
• Ability to follow directions
• Ability to maintain a professional appearance and manner
• Self‑motivated and inspiring
• Ability to learn quickly
• Ability to engage with a wide variety of people on various issues
• Availability during and after operational hours as needed (may include nights, weekends, and holidays for system issues)

Essential Job Functions

This list of essential job functions is not exhaustive and may be supplemented as necessary. Depending upon individual assignment, the employee may perform all or a combination of several of the following duties:

Responsibilities:

• Assists in maintaining the website, Company apps (including customer app registration and support), communication systems, POS hardware/menus, and networks to current industry standards under the direction of the Lead
• Supports system stability, security, and limited/no downtime; helps implement and test redundant payment and network systems
• Assists with enforcement of Multi‑Factor Authentication (MFA) and compliance with IT cybersecurity standards (insurance and industry requirements)
• Supports bi‑annual security and phishing training for employees, including logistics, materials, and completion tracking
• Maintains backups; performs routine updates to equipment, software, and security measures; monitors security systems at store locations
• Tracks and monitors IT hardware inventory; supports payment card industry (PCI) compliance efforts
• Onboards new employees on all company technology; provides first‑line IT training and support for systems, products, promotions, and policies; escalates complex issues to the Lead
• Helps execute technology safety, security, and compliance activities, including