Information Technology Technician

Recovery Centers of Montana; Kalispell, Northern (MT, KY); Hybrid; USD 34,000 - 41,000; Part time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Retirement plan

Job summary

Recovery Centers of Montana in Kalispell, MT is seeking an IT Technician to provide on-site technology support across all RC Montana locations. You will set up computers and peripherals, image and deploy new devices, configure Microsoft 365 accounts, assist with onboarding and offboarding, and keep systems secure and available for daily operations.

The role requires 1–3 years of desktop or technical support, working knowledge of Windows, Active Directory, VPN, basic networking, and Jira.

Qualifications

• Associate degree in IT or equivalent experience preferred.
• 1-3 years of help desk/desktop support experience.
• Windows, Microsoft 365, Active Directory, and basic networking knowledge.
• Strong customer service and communication skills.
• Ability to lift up to 50 pounds and travel between locations.
• Valid driver’s license and clean driving record.

Responsibilities

• Provide first-level technical support to all employees.
• Set up computers, laptops, docking stations, monitors, phones, and printers.
• Image and deploy new computers.
• Configure Microsoft 365 accounts and devices.
• Assist with onboarding and offboarding.
• Install software and security updates.
• Troubleshoot network, Wi-Fi, and printer issues.
• Maintain conference room tech and telehealth equipment.
• Document work in the IT ticketing system.
• Travel to RC Montana facilities for on-site support.

Skills

Windows

Microsoft 365

Active Directory

Networking basics

VPN technologies

Customer service

Communication

Office applications

Jira

GPO

Education

Associate degree in Information Technology or equivalent experience

Tools

Jira

GPO

Job description

Description

IT Technician

Primary Purpose

Provide comprehensive on-site technology support for all Recovery Centers of Montana (RCM) locations by maintaining computer systems, assisting employees with technical issues, deploying new equipment, supporting Microsoft 365 and clinical applications, and ensuring technology is reliable, secure, and available for daily operations.

Primary Duties

• Provide first-level technical support to all employees.
• Set up computers, laptops, docking stations, monitors, phones, and printers.
• Image and deploy new computers.
• Configure Microsoft 365 accounts and devices.
• Assist with employee onboarding and offboarding.
• Install software and security updates.
• Troubleshoot network, Wi-Fi, and printer issues.
• Maintain conference room technology and telehealth equipment.
• Perform routine maintenance and equipment replacements.
• Track IT assets and maintain inventory records.
• Coordinate with software and hardware vendors.
• Document work in the IT ticketing system.
• Travel to RCM facilities to provide on-site support.
• Assist with cybersecurity initiatives and employee security awareness.
• Support audiovisual equipment for trainings and meetings.
• Help maintain backup equipment and disaster recovery readiness.
• Management of Ubiquiti network gateway systems, switches and patch panels, and laboratory instruments.

Qualifications

• Associate degree in Information Technology or equivalent experience preferred.
• 1-3 years of desktop or technical support experience.
• Working knowledge of Windows, Microsoft 365, Active Directory, and basic networking.
• Strong customer service and communication skills.
• Ability to lift up to 50 pounds and travel between RCM locations.
• Valid driver's license and acceptable driving record.

Requirements

Minimum Requirements:

• Proficiency in software troubleshooting and network administration.
• Experience with Jira for issue tracking.
• Knowledge of GPO implementation.
• Strong IT support and desktop support skills.
• Excellent communication skills.
• Familiarity with Office applications and VPN technologies.

Job Types:

• Part-time,

Pay:

• $25.00 - $30.00 per hour

Benefits:

• 401(k).
• Dental insurance.
• Flexible schedule.
• Health insurance.
• Paid time off.
• Retirement plan.

Schedule:

• Day shift.
• On call.
• Weekdays.
• Weekends as needed.

Experience:

• Help desk: 1 year (Preferred).
• Windows: 1 year (Preferred).