Information Technology & Systems Technician

Lifepoint Health®; Sierra Vista (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Paid time off

401(k) with company match

Employee wellness programs

Tuition assistance

Job summary

Canyon Vista Medical Center, part of Lifepoint Health, seeks an Information Technology & Systems Technician to provide first-level IT support across the facility. You will diagnose hardware/software issues, manage incidents, and support both on-site and remote users, ensuring adherence to security policies and regulatory requirements.

The role emphasizes collaboration with the ITS Leader, triage of tickets, and contributing to knowledge bases while maintaining inventory and supporting IT

Qualifications

• 1–2 years of IT support, help desk, or desktop support experience preferred.
• Healthcare IT experience preferred.
• Familiarity with Active Directory, enterprise ITSM platforms, and desktop operating systems.
• Strong customer service orientation and clear communication skills.
• Proficient with Windows desktop/laptop OS and Microsoft Office.

Responsibilities

• Provides first-level technical support to internal customers across the facility for hardware, software, and network service requests.
• Manages incidents from intake through resolution or escalation to ensure timely support for clinical and operational workflows.
• Acts as the first point of contact for IT support requests via phone, email, walk-up, and ITSM system.
• Performs initial diagnosis and troubleshooting of hardware, software, network connectivity, and peripheral issues.
• Escalates complex issues with thorough documentation and tracks incidents in the ITSM platform.
• Provides on-site deskside and remote support to facility staff and assists with account access and password resets.

Skills

IT help desk

Active Directory

Windows OS

ITSM

Microsoft Office

Customer service

Education

High school diploma or equivalent

Associate's degree in IT/CS or related field preferred

Tools

Enterprise ITSM platforms

Windows desktop OS

Office suite

Job description

Your Experience Matters

Canyon Vista Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As an Information Technology & Systems Technician joining our team, you are embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How You'll Contribute

• Provides first-level technical support to internal customers across the facility, serving as the primary point of contact for hardware, software, and network service requests.
• Manages incidents from initial intake through resolution or escalation, ensuring timely and effective support that enables clinical and operational workflows.
• Collaborates with the ITS Leader and cross-functional support staff to deliver reliable technology services in accordance with enterprise standards and regulatory requirements and may also work in coordination with enterprise service desk resources as applicable.
• Serves as the first point of contact for IT support requests via phone, email, walk‑up, and enterprise ITSM ticketing system.
• Performs initial diagnosis and troubleshooting of hardware, software, network connectivity, and peripheral issues for end users.
• Resolves incidents and fulfills service requests at first level per established service level agreements; escalates complex issues to appropriate support teams with thorough documentation.
• Provides both on‑site deskside support and remote/phone‑based support to facility staff.
• Provides first‑level support for business and clinical applications, including ticket triage, basic troubleshooting, and escalation to appropriate support resources.
• Assists end users with account access, password resets, and user provisioning in accordance with enterprise security policies.
• Delivers basic end‑user training on applications, equipment, and standard workflows as needed.
• Installs, configures, tests, and maintains desktop and laptop computers, printers, mobile devices, and peripheral equipment in accordance with enterprise standards.
• Performs minor hardware repairs, component replacements, and preventive maintenance.
• Maintains accurate hardware and software inventory records.
• Ensures all workstations and devices comply with enterprise security, configuration, and patching standards.
• Documents all incidents, service requests, and resolutions accurately in the enterprise ITSM platform.
• Tracks recurring issues and communicates patterns to the ITS Leader; may also identify and propose process improvements to reduce incident volume.
• Contributes to knowledge base articles for common issues and standard operating procedures.
• Supports infrastructure projects as directed, including workstation deployments, office moves, and equipment refreshes.
• Assists with network infrastructure tasks as directed by the ITS Leader.
• Participates in enterprise IT initiatives at the facility level, including system upgrades, security remediation, and technology refresh cycles; perform other duties as assigned.
• Maintains compliance with all regulatory requirements (e.g., HIPAA, HITECH) in the handling of protected health information and technology systems.
• Follows enterprise change management, incident management, and information security processes.

Education

• High school diploma or equivalent required. Associate's degree in Information Technology, Computer Science, or related field preferred.

Certifications

• CompTIA A+ or equivalent industry certification preferred.

Work Experience

• 1-2 years of experience in IT support, help desk, or desktop support environment preferred.
• Healthcare IT experience preferred.
• Familiarity with enterprise ITSM platforms, Active Directory, and desktop operating systems.
• Strong customer service orientation with effective verbal and written communication skills.
• Ability to diagnose and resolve hardware, software, and network connectivity issues.
• Working knowledge of Windows desktop and laptop operating systems and Microsoft Office suite.
• Ability to prioritize and manage multiple concurrent support requests in a fast‑paced environment.
• Ability to work independently with minimal supervision and collaboratively as part of a team.

Schedule:

Full-time

Why join us

We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well‑being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

More About Canyon Vista

Canyon Vista Medical Center is a 106-bed acute care hospital that has been offering exceptional care for over 60 years. We are proud to serve our community with a Level III Trauma unit, Center of Excellence for Total Joint Replacement, Level I Nursery, American College of Radiology Accredited Facility, as well as many other state of the art services to ensure our patients are cared for.

Sierra Vista, Arizona is a flourishing city located 75 miles southeast of Tucson. Thanks to our year‑round temperate climate, affordable housing, low cost of living, access to healthcare and education facilities, not to mention the breathtaking natural beauty of majestic mountain ranges and the San Pedro River and outdoor activities, Cochise County residents enjoy an excellent quality of life.

EEOC Statement

Canyon Vista Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.