Information Technology System Administrator - Journey

State-of-Washington-Dept.-of-Enterprise-Service; Olympia (WA); Hybrid; USD 85,000 - 115,000; Full time

Job summary

Department of Enterprise Services (DES) in Washington state seeks an IT System Admin - Journey to support enterprise applications across state agencies and public sector partners. The role emphasizes planning, analysis, design, configuration, testing, and maintenance within a hybrid work setting requiring periodic office visits.

The successful candidate will lead complex technical issues, provide guidance on system changes, and create documentation while ensuring security, reliability, and

Qualifications

• Three or more years of full lifecycle application development, configuration, and troubleshooting.
• Experience creating technical documentation and work plans for projects.
• Ability to gather requirements and develop implementation plans.

Responsibilities

• Provide quality application and system solutions for agency and statewide customers.
• Perform root cause analysis and complex troubleshooting.
• Engineer technical solutions and implement changes.
• Administer and configure systems to current versions.
• Create system design and technical support documentation.
• Improve personal and team technical skills.

Skills

HTML

C#

.NET

XML

Troubleshooting

Education

Bachelor's degree in Computer Science / Information Systems

Associate degree or two years technical training

Tools

C#

.NET

XML

HTML

Job description

IT System Admin - Journey

Monday - Friday | 8:00 AM – 5:00 PM PST | HYBRID

NOTE: The hiring authority reserves the right to offer the position at any time after the required posting period, and during the recruitment process. It is to the applicant's advantage to apply as early as possible. Additionally, this position will operate in a hybrid work setting, with the requirement to come into the office as needed.

Applicants must possess work authorization that does not require employer sponsorship.

Who We Are:

The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future.

About Technology Services Division:

Our Technology Services Division (TSD) is not just another team in a government agency. We are a customer-driven IT environment that provides innovative solutions that connects people and simplifies work. Our solutions impact other state agencies, counties, cities, and the people of Washington. We innovate, we collaborate, we challenge, and we respect new ideas. If you are looking for a Challenging and Meaningful career, a place where your talents make a difference in the lives of Washingtonians, TSD is the place for you.

The Applications Development team within Technology Services division of DES is responsible for the architecture, solution design, development, and operations across the full range of applications that serve business needs of DES and other statewide agencies, other government entities and citizens. The team delivers support for 150+ applications that includes a mix of custom developed, Commercial Off The Shelf (COTS), and Software As a Service (SaaS).

About the Opportunity:

The IT System Admin - Journey position provides system administration for agency and enterprise applications including planning, analyzing, designing, developing and configuration, testing, change management, user acceptance, training, and maintenance. Your role is to support enterprise applications used by state agencies, municipalities, and higher education and public sector customers. This position provides leadership, guidance, and direction on complex technical issues for agency client applications and systems, and customer issues and incident resolution. The system admin conducts consultation, analysis, design, configuration, quality assurance, troubleshooting and issues resolutions. The system admin will utilize advanced technical and senior level knowledge in analysis, configuration, testing and implementation of agency requested changes, updates and/or enhancements and behaviors that affect integration with other systems.

To understand the full details and expectations of this position, email [e-mail] or [e-mail] and request the full job description.

Some of What You’ll Enjoy Doing Includes:

Provide quality application and system solutions which support customer business functions for agency, statewide agency, external, enterprise application and public sector customers

• Perform root cause analysis
• Utilize advanced technical skills to analyze system changes
• Engineer technical solutions
• Administer and configure systems
• Utilize complex problem-solving skills
• Deliver system changes and enhancements
• Perform quality control analysis
• Ensure systems are at the current version
• Ensure systems are stable
• Establish a secure IT environment
• Manage competing customer priorities
• Optimize enhance and administer SaS and COTS systems

Create system design and technical support documentation for use by technicians and users

• Develop system support documentation
• Create and maintain technical design documentation
• Maintain historical system documentation
• Create system procedures and processes

Improve and maintain personal and team skills

• Maintain technical skills
• Increase technical knowledge
• Expand knowledge of current environment

Required Qualifications:

To be eligible for this position, a candidate must possess one of the following required education and/or experience listed in the options below:

[Option 1]:

• Five (5) years of information technology experience, consulting, analyzing, designing, configuring, installing, troubleshooting, maintaining software applications, and systems, directing projects, providing customer or technical support in information technology

[Option 2]:

• An associate's degree, or equivalent two (2) years of vocational training in a technical field;
• Three (3) years of demonstrated experience in:
• Hands on configuration on a complex environment, system or application
• Creating technical documentation and workplans for projects
• Demonstrated experience gathering requirements and developing implementation plans

[Option 3]:

• A bachelor's degree in computer science, Information Systems, or a related technical/business discipline
• One (1) years of experience in configuring and installing complicated applications and/or systems

Education may be substituted for years of required experience

In addition to the above required experience and/or education, a candidate must possess the following required qualifications:

• A minimum of three (3) years' experience with full lifecycle application development (design, document, develop, test, deploy, and support.) Ability to complete high volumes of work over the course of a day maintaining a rapid pace without sacrificing accuracy
• A minimum of three (3) years' solving complex problems using advanced troubleshooting skills and tools to create custom solutions
• Ability to develop system interfaces and portals in HTML, C#, .Net, and XML
• Ability to work with multiple IT teams inside the agency and in other organizations to resolve problems, develop system requirements by understanding the user and computer base and evaluate enhancements for impacts
• Three (3) years' (within the last four years) directly supporting customers translating technical issues into plain talk utilizing excellent verbal and written skills

Preferred Qualifications:

• Ability to accurately consult, analyze, diagnose, and solve complex problems with multiple possible causes
• Ability to clearly communicate both verbally and in writing, technical problems, solutions and utilize plane talk to deliver information to non-technical staff and management
• Ability to use active listening skills to truly understand the customer’s problem or request, using curious questions to ensure a complete understanding of the issue

Equity Competencies:

• Take action to learn and Grow:Demonstrate a willingness to learn from new experiences, seek feedback, consider different perspectives, and continuously improve knowledge, skills, communication, and approaches to work.

• Take action to meet the needs of others:Seek to understand the needs and experiences of customers, coworkers, and communities. Identify barriers to access and participation and address them before they become obstacles for the people we serve, providing support that is respectful, timely, and effective.

Special Requirements / Conditions of Employment

• Successfully pass a criminal background check

Washington Fair Chance Act:

We are committed to providing equitable access to employment opportunities. If a criminal background check is required for employment at an agency, it will occur only after a conditional offer of employment has been made and accepted. Applicants are not required to disclose criminal history during the hiring process prior to a conditional offer. Criminal history will not automatically exclude an applicant from consideration and will be reviewed on an individual basis consistent with applicable law and the requirements of the position.

Learn more about the Washington Fair Chance Act: Washington Fair Chance act guide.

Background Check Notice:

Prior to any new appointment into The Department of Enterprise Services, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in theposition.

Opportunity for All:

The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Contact Information

For questions about this recruitment or to request a reasonable accommodation in the application process, contact Rachel Vaughan by email [e-mail] or [e-mail]. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

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