Information Technology Support Technician

Softworld, a Kelly Company; Sacramento (CA); On-site; USD 125,000 - 159,000; Part time

Job summary

An established industry player is seeking experienced Endpoint Support Technicians to assist with a major Windows 11 Lifecycle Deployment project. This part-time, onsite role offers flexibility and the chance to work closely with IT professionals across multiple locations. Ideal candidates will possess strong troubleshooting skills and experience with hardware lifecycle replacements. Join a mission-driven organization and contribute to significant IT modernization efforts while working with cutting-edge technology. If you're ready to make an impact, apply today!

Benefits

Flexible part-time schedule

Collaborative work environment

Opportunity for long-term engagement

Qualifications

• Experience with Windows OS upgrades and hardware lifecycle replacements.
• Strong troubleshooting skills for desktop hardware and peripherals.

Responsibilities

• Provide technical support for the Windows 11 Lifecycle project.
• Perform lifecycle replacement of desktops and laptops.

Skills

Windows OS upgrades

Hardware lifecycle replacements

ServiceNow ticketing systems

Troubleshooting and diagnostic abilities

Excellent customer service

Education

CompTIA A+ or equivalent certification

Tools

ServiceNow

Job description

Direct message the job poster from Softworld, a Kelly Company

Senior Information Technology Recruiter | Exclusive access to top companies, great careers, and today’s most innovative projects

Job Title: Endpoint Support Technician (Windows 11 Lifecycle Support)

Contract Type: 12-month contract (20 hours/week, with flexibility)

Overview:

Our client is seeking five (5) experienced Endpoint Support Technicians to assist with daily operational IT support and the upcoming Windows 11 Lifecycle Deployment project. These individuals will work closely with the IT Platform Services team to provide high-level technical assistance across multiple office locations in Sacramento.

This is a part-time, onsite role averaging 20 hours per week, with the potential to work up to 40 hours per week through June 30, 2025, followed by 20 hours/week starting July 1, 2025. Ideal candidates will have experience with Windows OS upgrades, hardware lifecycle replacements, and ServiceNow ticketing systems, along with a customer-focused mindset.

Key Responsibilities:

• Provide technical support for the Windows 11 Lifecycle project.
• Perform lifecycle replacement of desktops, laptops, and related peripherals.
• Conduct software and user data inventory services.
• Troubleshoot and resolve hardware and software issues on Windows-based systems.
• Support and maintain AV/conference room equipment and committee/board meetings.
• Utilize the ServiceNow ticketing system to manage and complete assigned tasks.
• Travel occasionally between SMUD office locations using personal vehicle.
• Lift and move equipment up to 50 lbs as needed.
• Work independently and collaboratively within the IT team.

Mandatory Requirements:

• Ability to deliver functional and fully operational technical support.
• Physically capable of performing hands-on duties (lifting, transporting equipment).
• Available to work onsite with minimal supervision.
• May be required to pass a medical exam and Fitness for Duty screening.

Desired Skills & Experience:

• Prior experience in OS and computer hardware lifecycle replacement.
• Familiarity with Windows 11, ServiceNow, and enterprise IT environments.
• Strong troubleshooting and diagnostic abilities for desktop hardware and peripherals.
• Experience supporting conference and AV setups for meetings.
• Excellent customer service and communication skills.
• CompTIA A+ or equivalent certification preferred.

Why Join SMUD?

• Work in a collaborative, mission-driven utility organization.
• Contribute to a major IT modernization project.
• Flexible part-time schedule with long-term engagement.
• Opportunity to work with cutting-edge technology and support systems.

If you're a hands-on IT technician with strong experience in system deployments and support, and you're ready to be part of a high-impact Windows 11 rollout, we encourage you to apply today!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Government Relations Services

Referrals increase your chances of interviewing at Softworld, a Kelly Company by 2x

Get notified about new Information Technology Support Technician jobs in Sacramento, CA.

Desktop Computer Support and Audio-Visual Technician

Elk Grove, CA $125,921.00-$158,659.00 1 day ago

POS (Point of Sale) Field Technicians - Sacramento/Stockton

Field Service Technician (onsite in Roseville, California)

Senior Field Service Delivery Technician

Sacramento, CA $125,700.00-$172,850.00 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.