Information Technology Support Technician

JoCo; Mesa (AZ); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a skilled IT Technician to provide exceptional support for both PC and Mac systems. In this dynamic role, you'll troubleshoot hardware and software issues, assist with network connectivity, and support server maintenance. Your expertise in Cisco and Aruba technologies will enhance the IT infrastructure, ensuring seamless operations. Join a collaborative environment where your problem-solving skills and attention to detail will shine, making a significant impact on the success of the team and the projects you handle. If you're ready to tackle challenges head-on and contribute to a thriving organization, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in desktop hardware/software support.
• Strong troubleshooting skills for both PC and Mac systems.

Responsibilities

• Provide technical support for desktop hardware and software.
• Assist with network connectivity and switch hardware replacements.

Skills

Troubleshooting

Desktop Hardware Support

Desktop Software Support

Network Connectivity

Remote Support

Detail-oriented

Tools

Cisco Technologies

Aruba Technologies

Job description

The IT Technician will be responsible for providing daily end-user support for both PC and Mac hardware and software. This role includes troubleshooting, imaging, and network connectivity both onsite and remotely. You will also support server hardware, handle network connectivity issues, and assist with switch hardware replacement. Knowledge of Cisco and Aruba technologies is a plus.

What are the responsibilities?

As an IT Technician, you will:

• Provide technical support for desktop hardware and software, including troubleshooting and imaging.
• Assist with network connectivity issues and perform switch hardware replacements.
• Support server hardware maintenance and functionality.
• Deliver both onsite and remote IT support to end users.
• Utilize Cisco and Aruba networking knowledge to enhance IT infrastructure.

What are the requirements?

• 5+ years of experience in desktop hardware/software support, including networking
• Strong troubleshooting skills for both PC and Mac systems
• Experience providing remote and in-person technical support
• Familiarity with network connectivity and switch hardware replacement
• Knowledge of Cisco and Aruba technologies is a plus

You would be really happy here if:

• Roadblocks don’t intimidate you, and you excel at evaluating problems and developing effective solutions.
• You are detail-oriented and proactively seek out the small elements that contribute to the success of a project.

Seniority level

Associate

Employment type

Contract

Job function

Information Technology and Customer Service

Industries

Oil and Gas