Information Technology Support Technician

TECHEAD; Lincoln (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading technology firm in Lincoln, Massachusetts, is seeking an experienced IT Systems Administrator to manage technical operations for a 250-user Civil Engineering environment. In this role, you will balance systems maintenance with cybersecurity compliance, ensuring that applications remain secure and operational. Candidates should have over 3 years of relevant experience, an active DoD compliant certification, and a Secret Clearance. This position offers the opportunity to work in a dynamic environment with cutting-edge tools.

Qualifications

• 3+ years of relevant IT/Systems Admin experience.
• Active DoD 8140 compliant certification.
• Active Secret Clearance required.

Responsibilities

• Manage infrastructure for ~250 users.
• Lead Information Assurance program.
• Conduct annual software audits.

Skills

Windows 10 and 11 proficiency

Microsoft Office (Excel)

Experience with CE-specific applications (ArcGIS, TRIRIGA)

Troubleshooting computer hardware

Education

High School Diploma

Tools

CompTIA Security+ CE

Job description

As an IT Systems Administrator you will be the backbone of technical operations for a 250-user Civil Engineering (CE) environment. You’ll balance hands-on systems maintenance with high-level cybersecurity compliance, ensuring that mission-critical applications—from AutoCAD to ArcGIS—remain secure, licensed, and operational.

Key Responsibilities

Systems Administration & Operations

• Infrastructure Management: Configure and maintain servers, workstations, and peripherals for ~250 users to ensure maximum uptime and network availability.
• Specialized Application Support: Serve as the Subject Matter Expert for a suite of Civil Engineering tools, including ACES, AutoCAD, NexgenIT/TRIRIGA, ArcGIS, and E4Clicks.
• Lifecycle Maintenance: Execute routine backups, data archiving, and software updates. Monitor system advisories and "heads-up" messages to preempt operational hurdles.
• Strategic Planning: Periodically assess the organization's hardware and software needs to recommend resource upgrades and technology shifts.

Cybersecurity & ISSO Duties

• IA Program Leadership: Supervise the Information Assurance (IA) program, enforcing Air Force policies and collaborating with the Wing Cyber Security Office (WCSO).
• Access Control: Verify security clearances and "need-to-know" authorizations for all users before granting system access.
• Risk Management (RMF): Develop and maintain Certification & Accreditation (C&A) documentation. Lead the implementation of software patches, security fixes, and vulnerability reporting.
• Compliance Training: Facilitate initial and annual IA refresher training to ensure all personnel are aware of their security responsibilities.

Software License & Asset Management

• Compliance Oversight: Manage the unit’s software lifecycle—from procurement and installation to inventory and disposal—ensuring 100% compliance with AF regulations.
• Audit Readiness: Conduct annual software audits, cross-referencing installed instances against licenses, and maintaining the master inventory database.
• Reporting: Prepare and update MICT Communicators for government validation and approval.

Job Requirements

Technical Skills

• Operating Systems: Expert-level proficiency in Windows 10 and 11.
• Software: Advanced knowledge of Microsoft Office (Excel power-user preferred) and familiarity with CE-specific applications (ArcGIS, TRIRIGA, etc.).
• Hardware: Hands-on experience identifying and troubleshooting computer hardware and peripherals.

Education & Certifications

• Experience: 3+ years of relevant IT/Systems Admin experience.
• Education: High School Diploma (minimum).
• Certification: Active DoD 8140 compliant certification (e.g., CompTIA Security+ CE).

Core Competencies

• Security Clearance: Active Secret Clearance required.
• Communication: Strong ability to translate technical jargon into clear guidance for end-users and leadership.
• Problem-Solving: A "firefighter" mindset—the ability to resolve complex system issues quickly and efficiently.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.