Information Technology Support Technician

Tech Army, LLC; Lemont (IL); On-site; USD 55,000 - 65,000; Part time

Benefits offered by this job

10 national holidays

2 weeks PTO (10 days)

1 week sick leave (5 days)

$5/hr Health & Welfare stipend

Short‑Term and Long‑Term Disability

Group Life Insurance

Accidental Death & Dismemberment coverage

Job summary

A technology support firm in Lemont, Illinois is seeking a Technical Support Specialist to provide Tier-1 assistance for user accounts and IT resources. You will help users with signups, troubleshooting operating systems, and maintaining records. Candidates should have 2+ years experience, a relevant Bachelor's degree, and strong communication skills. The role offers a contract with a salary between $55,000 and $65,000 along with several benefits including paid time off and health stipends.

Qualifications

• Minimum 2 years of experience in technical support roles.
• Bachelor’s degree in Computer Science or Information Technology.
• Excellent interpersonal and communication skills.

Responsibilities

• Assist users with account signup and reactivation.
• Provide technical support for macOS and Windows.
• Maintain macOS enrollment records.
• Debug multi-factor authentication issues.
• Review tickets and triage queries to SMEs.

Skills

Technical support experience

Interpersonal skills

Verbal communication

Written communication

Troubleshooting skills

Knowledge of ticketing software

Unix/Linux experience

Shell scripting knowledge

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Job description

Overview

The client seeks a motivated and talented technical support individual to provide Tier‑1 technical support assistance to its users, particularly for accounts, access, and other class‑A support matters. The individual will be a member of the CELS Research Computing teams and will help users efficiently use our IT services and computer resources.

Responsibilities

• Assist users with account signup, renewal, and reactivation for access to resources.
• Provide technical support for macOS and Windows operating system use.
• Maintain macOS computer record enrollment in Apple Business Manager and JAMF Pro.
• Provide access to projects, groups, mailing lists, and Slack.
• Debug multi‑factor authentication setup issues.
• Improve existing helpdesk service processes where applicable.
• Act as tier‑1 point of contact, reviewing tickets and triaging queries to appropriate SME groups.
• Create documentation such as getting‑started guides for accounts, project access, and IT service usage.
• Onboard new users at the facility/directorate.
• Assist user communication as appropriate.
• Update and track customer‑reported issues from submission to resolution.
• Fulfill IT service catalog requests from customers.

Qualifications

• At least 2 years of experience in a technical support role (Tier 1 or Tier 2).
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Excellent interpersonal and teamwork skills.
• Strong verbal and written communication abilities.
• Strong testing and troubleshooting skills to identify process bottlenecks.
• Hands‑on knowledge of ticketing software such as ServiceNow.
• Some experience in UNIX/Linux environments.
• Some knowledge of shell scripting or other coding experience.

Salary & Benefits

Annual Salary: $55,000 – $65,000

Benefits include: 10 national holidays, 2 weeks PTO (10 days), 1 week sick leave (5 days), $5/hr Health & Welfare stipend, Short‑Term and Long‑Term Disability, Group Life Insurance, Accidental Death & Dismemberment coverage.

Employment Details

• Duration: 6‑month contract with option for renewal in 6‑month increments.
• Employment Type: Contract (W2).
• Seniority Level: Associate.
• Job Function: Information Technology.
• Industry: IT Services and IT Consulting.