Information Technology Support Specialist (Grade 11)

Yuma County; Yuma (AZ); On-site; USD 30,000 - 47,000; Full time

Job summary

Yuma County Superior Court seeks an IT support professional to maintain databases and software, troubleshoot hardware and software, and support court operations. You will manage user access, backups, and security, while collaborating with state and regional justice agencies.

The role involves training staff, updating automation policies, and assisting in website maintenance. Candidates should have an associate degree in a related field and at least two years of IT support experience, with

Qualifications

• Associates degree in Computer Science or related field and 2 years IT support experience.
• Equivalent combination of education and experience acceptable; background checks required; AZ driver's license.

Responsibilities

• Coordinate operation and maintenance of IT databases and software applications.
• Manage development and integration of applications and security solutions.
• Plan and develop database solutions; monitor IT operations for data privacy and security.
• Create and manage user accounts, profiles, and access rights; verify data integrity.
• Perform regular backups and maintain documentation; support website maintenance.
• Train staff and provide orientation on automation policies and procedures.

Skills

Database administration

Troubleshooting

IT support & training

Customer service

Security awareness

Education

Associate degree in Computer Science / Information Systems or closely related field

Tools

AOC software

Job description

This position is advertised at the minimum hourly rate. Salary will be determined based on education and experience at the time of offer.

Applications are sought on behalf of the Superior Court within Yuma County. Yuma County Human Resources does not review any applications submitted for this position. All applications are forwarded to Superior Court Human Resources in Yuma County

NATURE OF WORK

Under general supervision, provides a variety of services in support of the Court’s Information Technology (IT) systems, databases, and department operations; diagnoses and repairs computers and peripherals; identifies operational issues, and recommends changes to improve operations.

(Illustrative Only) Coordinates the operation and maintenance of assigned IT databases and software applications; manages the development and integration of application software and security solutions; plans and develops database solutions; monitors IT operations and recommends policies to assure data privacy, and the security of IT operations; creates local user accounts and user profiles for database system access and file sharing; monitors utilization trends and security procedures; manages user accounts, security and access rights; verifies functionality of inter-related databases and IT systems, and develops recommendations for improved functionality; sets up, maintains, diagnoses and repairs IT applications and equipment; reviews and verifies accuracy and validity of data entered into automation systems; performs regularly scheduled back up operations; maintains code tables and related internal operating systems; oversees and monitors maintenance agreements; serves as liaison between the Court and state and regional justice system agencies and departments; attends meetings and provides input and information; identifies new and on-going training needs; presents orientation and training sessions; reviews and updates existing training materials as needed; writes and maintains automation-related policies and procedures and associated manuals; assesses, recommends, purchases and installs automation hardware and software; troubleshoots and repairs systems within scope of authority; calls for outside contract repair services as authorized; installs, configures, upgrades, and troubleshoots problems related to hardware, software, and other equipment; may travel to different court departments to train employees and/or offer technical assistance; creates and manages databases, procedures, and documentation, including equipment inventory of utilized and spare equipment; assists in maintenance of website; performs related duties as required or assigned.

Associates degree in Computer Science, Information Systems or closely related field; AND two years of IT system support and training experience, or closely related duties; OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. ADDITIONAL REQUIREMENTS: This classification requires the applicant to pass extensive criminal background checks; a valid Arizona State Driver’s License is required; Arizona Committee on Judicial Education and Training (COJET) yearly accreditation is required.

Knowledge of: State of Arizona statutes, rules, administrative orders, policies and procedures, and applicable federal rules and requirements; Yuma County and Superior Court policies and procedures; Superior Court in Yuma County- Rules of the Judicial Merit System and the Code of Conduct for Judicial Employees; legal terminology and court processes and procedures; computer hardware and software systems planning, technical support, and training functions; Administrative Office of the Courts (AOC) specialized software applications; data base organization, access, and retrieval techniques; basic research techniques, methods, and procedures; basic principles of case flow and records management.

Skills in: Interacting with people of different social, economic, and ethnic backgrounds; working under pressure in a dynamic work environment with changing demands and priorities; maintaining, configuring and testing relational database systems, network operating systems, and other applications unique to Superior Court; analyzing equipment and system malfunctions, troubleshooting computers and software applications, and determining effective solutions; establishing and maintaining cooperative working relationships with Court employees, and representatives of regional justice agencies; effectively communicating in verbal and written forms; operating a personal computer utilizing a variety of software applications.

Ability to: Establish and maintain effective working relationships with judges, elected officials, staff, other agencies, and the general public; follow written and oral instructions; communicate effectively both orally and in writing; manage and perform multiple priorities under stressful situations.

Physical Demands and Working Environment:

Work is performed in a standard office environment and Court facilities.

EOE/AA/ADAAA/M/F/V/D DRUG FREE WORKPLACE