Information Technology Support Specialist

West Physics; Vinings (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Life insurance

Vacation and sick time

401(k)

Flexible Spending Account

8 paid holidays

Job summary

West Physics is seeking a full-time IT Support Specialist based in the Vinings area of Atlanta, GA. The role focuses on maintaining multi-user IT solutions, configuring devices, and managing inventory to ensure availability of IT hardware and software resources.

The ideal candidate is a strong problem solver with excellent communication, able to work independently or in a team, and committed to long-term growth within a dynamic, expanding company.

Qualifications

• Bachelor’s degree in computer science or related field preferred.
• 0–1 years of professional IT support experience with software/hardware across Windows, Mac, and iOS.
• Experience with Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) required.

Responsibilities

• Perform testing on new development projects and software releases.
• Install and configure software on computers and mobile devices.
• Provide remote technical support for applications, hardware, emails, networking, and mobile apps.
• Assist in implementing new solutions and processes.
• Maintain and track computer hardware and software assets.
• Participate in meetings to discuss technical requirements and projects.
• Act as first point of contact for IT-related issues from clients and staff.
• Support training material creation for troubleshooting and usage.

Skills

Apple hardware

Networking

Inventory management

Testing

Remote support

Windows

Mac OS

iOS

Office Suite

Education

Bachelor’s degree in computer science

Associate degree / non-degree IT experience

Tools

Microsoft Office

Apple/MacOS tools

Job description

Salary: Based on experience and knowledge level

Hours: full-time/full benefits

www.westphysics.com

Description of position:

West Physics has an immediate need for a full-time IT professional with Apple, networking, and inventory management experience. The position is based in the Vinings area of Atlanta, GA. The IT Support Specialist position is devoted to the maintenance of business-critical, multi-user IT solutions including computer setup, installation, troubleshooting, service, upgrades, and maintenance. Additionally, the role includes managing and optimizing inventory systems to ensure the availability of essential IT hardware and software resources. The ideal candidate will be a great analytical thinker and problem solver, able to manage time and prioritize multiple projects effectively, including inventory management tasks.

Required skill sets for this position include, but are not limited to: excellent interpersonal skills, outstanding written and verbal communication skills, the ability to handle and prioritize multiple projects, the ability to work independently as well as part of a project team, the ability to exercise a high degree of responsibility and autonomy (once trained), and the ability to handle sensitive information professionally and discreetly. This position involves substantial opportunities for professional, educational, and financial growth and development; as such, the candidate must be looking for a long-term employment opportunity

West Physics has been recognized by Inc. 5000 a total of 12 times as one of the fastest-growing companies. As a result of this growth, we are seeking a dynamic candidate eager to join and collaborate with our technical team of 120+ physicists across the entire United States.

Primary Responsibilities:

• Perform manual, functional, regression, and end-to-end testing on new development projects and software releases.
• Install and configure software on computer systems and mobile devices.
• Provide remote technical support, troubleshooting, and resolving issues with applications, software, hardware, email, networking issues, and mobile apps.
• Support the implementation of new solutions, applications, and processes.
• Track and maintain computer hardware and software
• Participate in business-wide meetings to provide insight into technical requirements.
• Act as the initial point of contact for all computer and system-related concerns from clients or other employees
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Resolve technical issues related to network interruptions, mobile connectivity/ application troubleshooting, wireless support, and remediation.
• Actively update, maintain, and monitor all aspects of computer networks (wireless and wired)
• Establish and maintain user accounts, profiles, file sharing, access privileges, and security.
• Test, evaluate, and make decisions about new technology for the business.
• Perform minimal website maintenance
• Perform other duties and responsibilities as required or assigned.

Prerequisites:

• Bachelor’s degree in computer science or a related field preferred. An associate's degree or some other non-degree college education is permissible for candidates with more extensive professional IT support experience.
• 0-1 years of professional working experience with a variety of software, hardware, and applications, including networking, security, Windows, Mac, and iOS.
• Experience with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, required.
• Candidate must be looking for a long-term employment opportunity and be able to grow with our continuously expanding business.
• Candidate must be a motivated, self-starter who requires minimal supervision, but is able to follow directions when required.
• Experience with Apple/Macintosh computers preferred.
• Candidate must be willing and open to learn new tools and take on new responsibilities as the role grows.
• West Physics pays 100% of the life insurance premium
• Generous vacation/sick time policy
• 401(k)
• Flexible Spending Account – Medical and Dependent Care
• 8 paid holidays

About West Physics:

West Physics is a nationwide provider of diagnostic medical and health physics services. “WP” takes pride in offering the highest level of expertise, flexibility, and commitment to thousands of customers in 50 U.S. States, federal territories, the Caribbean, Latin America, and the Middle East. Among our clientele are many major medical centers, equipment manufacturers, and accreditation bodies. We specialize in providing expert radiation safety, consulting, and testing services and addressing complex technical and regulatory problems for clients worldwide.

West Physics is headquartered in Atlanta, GA. It occupies a state-of-the-art office in a desirable neighborhood near downtown Atlanta, close to many excellent dining, recreation, entertainment, and cultural attractions. Our location is ideal for travel throughout the Southeast, the U.S., and internationally. West Physics maintains the finest test equipment and computational and administrative resources to serve our technical staff. We also have field office locations in numerous U.S. metropolitan areas to ensure high customer service to our domestic clientele.

Because of our absolute commitment to technical and service quality, West Physics has grown from serving a single local client in 2002 to thousands of client sites to date. We are a dynamic, fast-growing company which has been recognized by the Inc. 5000 a total of 12 times as one of the fastest growing companies. West Physics is committed to the highest ethical standards in everything we do. We strongly believe that our customers are entitled to fair treatment and honesty in every transaction. This is why we are a proud U.S. Better Business Bureau member and have earned its highest possible ranking (A+).

This position reports directly to the Vice President of Quality & Process Improvement.

West Physics Mission Statement

“To be the pre-eminent provider of medical and health physics services by delivering outstanding, relentlessly improving customer service and technical expertise, and in so doing, to improve the happiness of our customers and the quality of medical diagnosis and radiation safety for as many human beings as possible.”

Equal Opportunity Employer/Veterans/Disabled