IT Support Specialist II

Rosendin Electric, Inc; California (MO); Hybrid; USD 52,000 - 69,000; Full time

Benefits offered by this job

ESOP – Employee Stock Ownership Plan

401K matching

PTO 17 days + 10 holidays

Medical, Dental, Vision

Job summary

Rosendin Electric, Inc is seeking an IT Support Specialist II to provide end-user IT support for regional offices and job sites across multiple locations. The role covers account management, devices, printers, software and ticketing-system documentation.

The candidate should have 5+ years of IT experience, an Associate degree in IT, and strong Windows/Microsoft 365 skills, with iOS configuration capabilities and enterprise ticketing experience. Travel up to 25% is possible.

Qualifications

• 5+ years of practical IT experience required.
• Associate degree in IT or equivalent years of experience.
• Experience with Windows and Microsoft 365.
• Experience configuring iOS devices.
• Experience with enterprise ticketing systems.

Responsibilities

• Provide end-user support for AD accounts, devices, printers and software.
• Use the ticketing system to document work and communicate with clients.
• Support Rosendin users including field personnel and management; cover HelpDesk queue when needed.
• Manage project setups for new job sites including IT requirements and equipment.
• Provide tier 1 local network and server support for offices and job sites.

Skills

End-user support

Troubleshooting

Communication skills

Customer service

Team player

Documentation

Self-starter

Prioritization

Windows proficiency

Education

Associate degree in IT

5+ years IT experience

Tools

Microsoft 365 Suite

Active Directory

Networking

Cisco VOIP

Mobile Device Management

Video conferencing software

Local Server

Cloud Storage

Job description

Whether you’re a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high‑profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.

Why Rosendin? Committed. Innovative. Engaged. If you’re looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success.

Your Next Opportunity

The IT Support Specialist II is responsible for IT support for the Regional Office and may be asked to support surrounding Regional Offices. This includes, but is not limited to, job sites in several locations.

What You’ll Do

• Provide end‑user support and problem resolution including but not limited to the following: AD accounts, cell phones, tablets, desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications.
• Utilize our trouble‑ticketing system to document your work and facilitate communication with our clients.
• Must adapt to the demands of Rosendin users including field personnel, office employees, and all levels of management to the senior level.
• Cover the HelpDesk phone queue when needed.
• Responsible for implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized systems and operational procedures.
• Responsible for providing project management for new job site setups, to include assessing job site IT support requirements, circuit ordering and implementation, equipment ordering and delivery and continued support throughout the life of the job site.
• Responsible for tier 1 local network and server support of assigned offices and job sites.

The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties may be assigned based on the position’s role within the business unit.

Act as an escalation point for junior technical IT staff. Escalate higher level issues/tickets to IT Support Specialist 3 and/or Lead.

What You’ll Need to be Successful

• Must possess excellent written and verbal communication skills.
• Excellent customer skills, including maintaining focus on the customer issues in a fast‑paced environment with the ability to empathize with and prioritize customer needs.
• Ability to perform in a dynamic and fast‑paced and team environment.
• Must maintain technical competencies by staying current in new technologies.
• Must be proficient at troubleshooting issues over the phone, with remote assistance tools, and in person.
• Must be highly proficient in Microsoft Windows and the Microsoft 365 Suite.
• Must be a team player with strong communication & customer service skills with the ability to stay on task when working independently.
• Must be able to organize and manage multiple tasks in a fast‑paced environment.
• Must possess working knowledge and practical experience of the following technologies: Networking, Active Directory, Microsoft 365, Mobile Device Management, Cloud Storage, Local Server, Remote Software, Cyber Security, Conference Room AV, Cisco VOIP, and Video Conferencing software.
• Previous experience using an enterprise ticketing system is required.
• Demonstrated ability to use discretion and sensitivity when handling confidential information.
• Must be a self‑starter, proactive and be able to interface with end users and prioritize issues and manage user expectations.
• Proficient at documenting processes and procedures.
• Expected to prioritize and manage multiple tasks, changing priorities as necessary with a positive attitude.
• Proven ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others.
• Experience configuring iOS devices is required.
• Experience with Cisco network equipment is a plus.
• Demonstrated success taking direction and working independently.
• Demonstrated ability to establish and maintain an effective follow‑up system to ensure timely and accurate handling of information requests.

What You Bring to Us

Associate degree in Information Technology, Computer/Information Science, or equivalent years of experience. 5+ years of practical IT experience required. Can be a combination of education, training, and relevant experience.

Travel

Up to 25% of your time (mostly regional job sites).

Working Conditions

General work environment – sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning. Noise level is usually low to medium; it can be loud on the jobsite. We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions. Occasional lifting of up to 30 lbs.

YOU Matter – Our Benefits

ESOP – Employee Stock Ownership 401K. Annual bonus program based upon performance, profitability, and achievement. 17 PTO days per year plus 10 paid holidays. Medical, Dental, Vision Insurance. Term Life, AD&D Insurance, and Voluntary Life Insurance. Disability Income Protection Insurance. Pre‑tax Flexible Spending Plans (Health and Dependent Care). Charitable Giving Match with our Rosendin Foundation. Pay Range $38.30-$50.50 Hourly.

Pay Range

The pay range for this role is what we expect to pay for candidates that meet the specified qualifications and requirements listed on this job description. Candidate’s pay can vary based on location, job‑related experience, skills, and education.

Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.

Established in 1919, Rosendin prides itself in building quality electrical and communications installations, and bringing value to our clients. We take great pride in building-up the people within our company and the communities where we work and live. We foster a culture of diversity, inclusion, and shared ownership, as the largest employee‑owned company in our industry. Our customers lead some of the most complex construction projects in the nation and continually come to us for our expert knowledge, scalability, quality, and innovation. Most importantly, our customers turn to us for partnership – because they deserve a team as committed, connected and engaged as they are. Your success is our success.