Information Technology Support Engineer

Georgia Institute of Technology; Atlanta (GA); On-site; USD 94,000 - 125,000; Full time

Job summary

Georgia Tech, located in Atlanta, GA, is seeking an Information Technology Support Engineer to provide advanced technical support for complex hardware and software issues for faculty, staff, and students.

You will document processes, participate in policy development, and train others while monitoring system performance and adopting new technologies. A strong background in IT and collaboration across teams is essential.

Qualifications

• Bachelor's degree in related discipline or equivalent combination of education and experience.
• Six or more years of relevant experience.
• Advanced certification may be preferred or required.

Responsibilities

• Provide advanced technical support for complex hardware and software issues.
• Document technical processes and solutions to build a knowledge base.
• Assist in development and implementation of IT policies and standards.
• Conduct training sessions for IT staff and end-users on technical topics.
• Monitor and analyze system performance and proactively address issues.
• Participate in project teams to implement new technology solutions.

Skills

Analytical skills

Troubleshooting

Documentation

Communication

Independent work

Education

Bachelor's degree in related discipline

Tools

ROS/ROS 2

Docker

NVIDIA Jetson

Job description

About Us

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The H. Milton Stewart School of Industrial and Systems Engineering (ISyE) has achieved national and international prominence through its tradition of unparalleled excellence and leadership in research, education, and service. ISyE has overt sixty world-class faculty members, top-notch students including, outstanding curricula, and extensive research focused on improving quality of life. ISyE supports a broad spectrum of academic concentrations with several that have achieved best-in-class rankings. More information can be found at http://www.isye.gatech.edu.

Job Summary

Information Technology Support Engineers provide advanced technical support and solutions for complex hardware and software issues within the institution. This role involves diagnosing problems, implementing fixes, and collaborating with other IT teams to ensure the reliability and efficiency of technology services provided to faculty, staff, and students.

Responsibilities

• Job Duty 1: Provide advanced technical support for complex hardware and software issues, diagnosing problems and implementing effective solutions.
• Job Duty 2: Document technical processes, configurations, and solutions to create a knowledge base that supports continuous improvement in support services.
• Job Duty 3: Assist in the development and implementation of Information Technology policies, procedures, and standards to ensure consistent and effective support operations.
• Job Duty 4: Conduct training sessions for other Information Technology staff and end-users on technical topics, promoting knowledge sharing and skill development within the team.
• Job Duty 5: Monitor and analyze system performance, identifying trends and potential issues to proactively address them before they impact users.
• Job Duty 6: Stay informed about emerging technologies and industry trends, evaluating their potential impact on the institution and recommending adoption as appropriate.
• Job Duty 7: Participate in project teams to implement new technology solutions, providing technical expertise and support throughout the project lifecycle.
• Job Duty 8: Prepare and present reports on support activities, metrics, and system performance to management, highlighting successes and areas for improvement.
• Job Duty 9: Collaborate with Information Technology teams to troubleshoot and resolve incidents that require specialized knowledge and expertise in technology systems.
• Job Duty 10: Perform other job-related duties as assigned.

Required Qualifications

Educational Requirements Bachelor's Degree in related discipline or equivalent combination of education and experience. Advanced certification may be preferred or required (some profiles may require additional education).

Required Experience Six or more years of relevant experience.

Preferred Qualifications

• Experience with Siemens (TIA Portal), Rockwell/Allen-Bradley, or comparable PLC and industrial automation platforms.
• Experience with collaborative or industrial robots, AMRs/mobile robots, grippers, force/torque sensors, or robot safety systems.
• Familiarity with industrial communication and data-integration technologies such as Profinet, EtherNet/IP, OPC UA, MQTT, Modbus TCP, REST APIs, Kepware, EMQX, or Unified Namespace architectures.
• Experience with managed switches, VLANs, network segmentation, or troubleshooting network-connected equipment in laboratory or OT environments.
• Experience installing, calibrating, or troubleshooting industrial cameras, depth sensors, motion-capture systems, or other machine-vision equipment.
• Familiarity with ROS/ROS 2, Docker, NVIDIA Jetson or similar edge-computing platforms, and deployment of computer-vision or AI applications.
• Familiarity with XR/VR/AR/MR systems, spatial-computing devices, tracking systems, haptic devices, 3D scanners, or related research instrumentation; familiarity with Unity, Unreal Engine, OpenXR, or vendor XR development tools.
• Familiarity with digital twins, smart manufacturing, Industry 4.0, Physical AI, or other cyber-physical research environments.
• Experience in a university research laboratory, makerspace, R&D, prototyping, field-service, systems-integration, or flexible manufacturing environment.
• Experience training students, technicians, or other laboratory users.

Knowledge, Skills, & Abilities

• Strong analytical, troubleshooting, and root-cause problem-solving skills.
• Ability to learn unfamiliar equipment, software, and vendor platforms quickly through documentation, training, and hands-on experience.
• Strong safety awareness and judgment when working with laboratory equipment, robots, electrical systems, and other specialized technologies.
• Strong organizational and documentation skills, with attention to configuration management, maintenance records, and operational readiness.
• Ability to communicate technical information clearly to faculty, students, researchers, vendors, and IT staff.
• Ability to manage multiple priorities, work independently, and collaborate effectively across research, technical, and administrative teams.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Other Information

This is not a supervisory position.

This position does not have any financial responsibilities.

This position will not be required to drive.

This role is not considered a position of trust.

This position does not require a purchasing card (P-Card).

This position will not travel

This position does not require security clearance.

Other Information

Location: Atlanta, GA

Salary range: $93,708 - $125,000

Grade: T06

Background Check

Successful candidate must be able to pass a background check. Please visit https://usg.policystat.com/policy/19298143/latest/