Systems Administrator - Intermediate Professional

Georgia Institute of Technology; Atlanta (GA); On-site; USD 85,000 - 110,000; Full time

Job summary

Georgia Tech is seeking a Systems Administrator - Intermediate Professional in Atlanta, GA to provide technical support for IT systems, hardware, and software. You will diagnose issues, resolve problems, and ensure system availability to support campus operations.

The role requires an Associate Degree or equivalent with 2+ years of relevant experience, and preferred qualifications include experience with BAS/OT protocols and building automation systems.

Qualifications

• Bachelor's or equivalent in related field preferred
• Strong IT system troubleshooting and support skills
• Ability to document processes and create user guides
• Experience with enterprise IT environments and system monitoring
• Excellent communication and problem-solving abilities

Responsibilities

• Provide technical support for IT systems, hardware, and software
• Respond to incidents and service requests with timely resolutions
• Diagnose, troubleshoot, and resolve system performance issues
• Install, configure, and maintain system software and updates
• Document support procedures and knowledge base articles
• Collaborate with IT teams, vendors, and stakeholders

Job description

Job Title: Systems Administrator - Intermediate Professional

Location: Atlanta, Georgia

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 303216

About Us

Overview Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

• Students are our top priority.
• We strive for excellence.
• We thrive on diversity.
• We celebrate collaboration.
• We champion innovation.
• We safeguard freedom of inquiry and expression.
• We nurture the wellbeing of our community.
• We act ethically.
• We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The Infrastructure & Operations (I&O) team is dedicated to enhancing Georgia Tech's campus by providing efficient, sustainable, and innovative solutions to maintain, operate, and improve our physical environment.

Job Summary

Systems Administrators provide technical support and troubleshooting assistance for Information Technology systems, hardware, and software. They diagnose system issues, resolve technical problems, and ensure system availability and functionality to support end-users and business operations.

Responsibilities

• Provide technical support, troubleshooting, and issue resolution for Information Technology systems, applications, and hardware.
• Respond to system support requests, incidents, and service tickets to address user needs and concerns.
• Diagnose system problems, errors, and performance issues to identify root causes and implement solutions.
• Install, configure, and maintain system software, applications, and updates to ensure system functionality.
• Document system support procedures, frequently asked questions, and knowledge base articles for user self-help and training.
• Conduct system monitoring, performance tuning, and preventive maintenance to optimize system operations.
• Provide user training, guidance, and support on system features, functionalities, and best practices.
• Stay informed about system support tools, Information Technology service management practices, and user support trends.
• Collaborate with Information Technology teams, vendors, and stakeholders to resolve complex system support issues.
• Perform other job-related duties as assigned.

Required Qualifications

• Educational Requirements Associate Degree in a related discipline, or equivalent combination of education and experience.
• Other Required Qualifications Relies on limited experience and judgment to plan and accomplish goals.
• Required Experience Two or more years of relevant experience.

Preferred Qualifications

• Preferred Educational Qualifications Bachelor's Degree in related discipline or equivalent.
• Experience with Operational Technology (OT) protocols such as BACnet, Modbus, and serial communications.
• Experience configuring and supporting BAS systems such as JCI Metasys or Siemens Desigo CC.
• Strong Networking experience to troubleshoot all layers of the OSI model.
• Familiarity with time series databases and configuring devices that record historical data in systems such as EntroCIM, Project Haystack, Niagara, or Skyspark.
• Basic understanding of energy concepts including demand and consumption along with how they interact and convert between systems.
• The ideal candidate will be able to see beyond the initial problem and approach solutions from a holistic perspective. This role requires being on-site and performing physical inspections to determine solutions for infrastructure issues.
• Bachelor's degree in a related discipline or equivalent combination of education and experience.
• Demonstrated ability to work independently, prioritize competing responsibilities, troubleshoot issues, and carry assignments through to completion with limited supervision.
• Working knowledge of server administration and management, including server operating systems, system performance, availability, and routine maintenance.
• Knowledge of physical infrastructure technologies and systems, including, AIM, EntroCIM, EnergyCAP, building automation systems, and related operational technologies.
• Experience working in a higher education environment, particularly within a complex, decentralized, or multi-stakeholder institution.
• Strong written and verbal communication skills, including the ability to document processes, develop user guidance, and communicate effectively with technical and non-technical stakeholders.

Knowledge, Skills, & Abilities

SKILLS This job requires working knowledge of advanced concepts, practices and procedures associated with IT systems design, installation and maintenance.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, and services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Background Check

Successful candidate must be able to pass a background check. Please visit https://usg.policystat.com/policy/19298143/latest/