Information Technology Support Analyst II

National Education Association; Los Angeles (CA); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Excellent medical, dental, life, and视

401(k) and 457 plans

Tuition reimbursement

Training and advancement opportunities

On-site fitness center

Public transportation reimbursements

Job summary

Metropolitan Water District of Southern California is seeking an IT Support Analyst II to provide hands-on technical support in a fast-paced enterprise environment. You will assist employees and Board members in-person and virtually, troubleshoot hardware and software, and help maintain technology services that keep the organization running smoothly.

The role involves supporting conference rooms, hybrid Zoom meetings, and AV/VC equipment, with a hybrid work schedule and two in-person days per

Qualifications

• Bachelor’s degree in a related field and two years of relevant IT experience.
• Experience in service desk and client systems support environments.

Responsibilities

• Provide walk-in and remote IT support to end users and Board members.
• Create and manage service requests and incidents through ServiceNow.
• Troubleshoot laptops, desktops, mobile devices, software applications, and peripheral equipment.
• Configure and support conference rooms, committee rooms, and hybrid Zoom meetings.
• Support AV/VC equipment, live meeting broadcasts, and media platforms.
• Assist with loaner device management and equipment inventory.
• Install, configure, and troubleshoot software and hardware.
• Support mobile device enrollment and connectivity.
• Document issues, solutions, and support procedures while delivering exceptional customer service.

Skills

Customer service

Troubleshooting

ServiceNow

Remote support

Hybrid meetings

AV support

Education

Bachelor's degree

Tools

ServiceNow

Zoom

AV equipment

Job description

At the Metropolitan Water District of Southern California, we deliver reliable water to a region with 19 million people—and toaccomplishthis,we rely onateam of talented employees: innovators, problem-solvers, andcollaboratorswho make it all possible.

There is currently one (1) opening for an IT Support Analyst II located at our Headquarters facility in downtown Los Angeles.

This recruitment may result in an eligibility list*.

Information Technology Support Analyst II

We are seeking an Information Technology (IT) Support Analyst II to provide hands-on technical support in a fast-paced enterprise environment.

In this highly visible position, you will provide direct in person and virtual support to employees and Board members, troubleshoot hardware and software issues, support hybrid meetings and live-streamed events, and help maintain technology services that keep the organization operating efficiently.

What You'll Do

• Provide walk-in and remote IT support to end users and Board members
• Create and manage service requests and incidents through ServiceNow
• Troubleshoot laptops, desktops, mobile devices, software applications, and peripheral equipment
• Configure and support conference rooms, committee rooms, and hybrid Zoom meetings
• Support AV/VC equipment, live meeting broadcasts, and media platforms
• Assist with loaner device management and equipment inventory
• Install, configure, and troubleshoot software and hardware
• Support mobile device enrollment and connectivity
• Document issues, solutions, and support procedures while delivering exceptional customer service

This job announcement has been designed to indicate the general nature and level of work being performed by employees in this classification / job.

Schedule: 44/36, Monday through Friday /Every other Friday off. Monday through Thursday 9 hours per day, 8 hours per day every other Friday. Start times are no earlier than 6 am and end times are no later than 6 pm.

Hybrid: Metropolitan’s current practice in this position is a hybrid work schedule. This typically includes two days a week in person and the other days remote. This is subject to change dependent on organizational needs. In addition, a telework policy is scheduled for negotiations and once completed and implemented, will provide final direction on the hybrid schedule.

EMPLOYMENT STANDARDS

MINIMUM QUALIFICATIONS

Education and Experience: Bachelor’s degree from an accredited college or university in a related field and two years of relevant experience.

Relevant Experience is defined as: demonstrated experience in service desk and client systems support environments addressing Information Technology (IT) matters.

CERTIFICATIONS, LICENSES, AND REGISTRATION REQUIREMENTS

Employees in this position may be required to obtain and maintain the following certifications, licensing and registrations:

License(s):Valid California Class C Driver’s License or equivalent (required at time of application) that allows you to drive during your employment.

Benefits

• Competitive compensation
• Excellent medical, dental, life, vision plans.
• Deferred compensation in the form of a 401(k) plan (with matching contribution) and a 457 plan.
• Retirement benefits under the California Public Employees' Retirement System
• Tuition reimbursement
• Training and advancement opportunities
• Excellent working environment
• On-site fitness center
• Hub of public transportation: rail, subway, buses, and taxis
• Public transportation reimbursements and van pools

ABOUT MWD

The Metropolitan Water District of Southern California is a state-established cooperative that, along with its 26 cities and retail suppliers, provides water for 19 million people in six counties. The district imports water from the Colorado River and Northern California to supplement local supplies, and helps its members to develop increased water conservation, recycling, storage and other resource-management programs.

The Metropolitan Water District of Southern California is committed to providing reasonable accommodations to qualified individuals with disabilities. Qualified individuals with disabilities, who need a reasonable accommodation during the application or selection process, please call [phone] or email: [e-mail].

Metropolitan is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other protected characteristic(s).

Application Filing Period: Closes at 11:59 pm PT on the date stated in the job announcement. However it may close prior to the filing end date if sufficient applications have been received. If sufficient applications have not been received, then the filing period end date may be extended.

Eligibility List*: An eligibility list is a list of qualified candidates created when a job posting states that one will be established.

Candidates who meet the minimum qualifications listed in the original posting and successfully pass all stages of the recruitment process—but are not selected for the initial vacancy—may be placed on this list for future openings.

The list may be used to invite candidates to participate in a selection interview for a future vacancy in the same classification / title (if there is one). The duration of the list depends on the applicable bargaining unit.

Qualifying Experience: Your resume must at a minimum include the month and year you began and ended employment, name of the organization, your title, and a brief description of your experience. If your employment was part-time, make sure you identify it on your resume next to the month/year.

Sponsorship: Applicants for employment with The Metropolitan Water District of Southern California must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (i.e., H1-B or other employment-based immigration case).

#LI-Hybrid