Information Technology Supervisor

Details This; Campus (IL); On-site; USD 48,000 - 60,000; Full time

Job summary

The Educational Technology department at the S. J. Quinney College of Law, University of Utah, is hiring an IT Help Desk Supervisor to lead the daily operations of our help desk team.

This is a full-time, salaried, benefited position with a flexible schedule built in. The team supports classroom AV and computing for students, faculty, and staff, and provides AV support for events the college hosts. You will stay hands-on with equipment and supervise staff while owning incidents from report to

Qualifications

• Requires a bachelor's degree or equivalent; substitution: 1 year education = 2 years related work experience.
• Experience leading or supervising a support team.
• Strong technical knowledge of IT systems, hardware, software, and networks.
• Experience with classroom or event AV systems.
• Ability to prioritize tasks and manage several projects.

Responsibilities

• Manage day-to-day operations of the IT help desk team.
• Support and maintain classroom AV and technology, including displays and podium systems.
• Coordinate AV support for law school events, conferences, and guest lectures.
• Take ownership of problems from first report through resolution.
• Assign tasks, prioritize issues, and monitor progress of staff.
• Develop and maintain SOPs, documentation, and knowledge base articles.
• Train, coach, and mentor help desk staff.
• Monitor and maintain information systems including servers, networks, and applications.
• Provide hands-on technical support for complex issues.
• Track performance metrics and use them to improve service.
• Prepare and present reports to senior management.
• Keep current with technologies and best practices in IT support and educational tech.
• Participate in hiring and evaluation of staff.

Skills

Customer service mindset

Problem-solving

Communication skills

Leadership

Time management

Education

Bachelor's degree or equivalent

Tools

ITIL familiarity

AV systems

Job description

This is a 40-hour salaried position. We ask for at least 30 hours on-site each week, because this role leads a walk-up help desk and supports live classrooms and events, and the team needs you in the building. The remaining 10 hours are open to flexible arrangements: working from home, shifted start and end times, or whatever schedule works best for you and the team. We will settle the specifics together after hire. We know compensation matters, and so does having a job that fits around your life. We built this schedule to offer flexibility that many IT positions cannot.

VP Area

VP Area Academic Affairs

Department

Department 00096 - College of Law - Dean

Location

Location Campus

City

City Salt Lake City, UT

Type of Recruitment

Type of Recruitment External Posting

Pay Rate Range

Pay Rate Range 53000.00

Close Date

Close Date 11/01/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

The Educational Technology department at the S.J. Quinney College of Law, University of Utah, is hiring an IT Help Desk Supervisor to lead the daily operations of our help desk team. This is a full-time, salaried, benefited position with a flexible schedule built in (see Schedule and Work-Life Balance below). Our help desk is the front line of technology at the law school. The team supports classroom AV and computing for students, faculty, and staff, and provides AV support for the events, conferences, and lectures the college hosts throughout the year. The supervisor keeps these systems running smoothly, makes upgrades as needed, and helps our business operations groups use technology to work more efficiently. We want someone who will take real ownership of this role. You will have the agency to spot problems, decide how to fix them, and see them through without waiting for permission at every step. Great customer service is the heart of this job: our users are students under deadline pressure and faculty walking into a classroom that has to work right now, and how the help desk treats them matters as much as the technical fix. This is a working supervisor role: you will lead the team, and you will also stay hands-on with equipment, hardware, and software. The position carries limited authority for personnel actions and supervises employees of the department in accordance with organizational policies and goals.

Responsibilities

• Manage and supervise the day-to-day operations of the IT help desk team, ensuring efficient, friendly, and effective support for students, faculty, and staff.
• Support and maintain classroom AV and technology, including displays, audio, lecture capture, and podium systems, so classes start on time and run without interruption.
• Coordinate and provide AV support for law school events, conferences, and guest lectures, including setup, live operation, and teardown.
• Take ownership of problems from first report through resolution, and give help desk staff the trust and room to do the same.
• Assign tasks, prioritize issues, and monitor the progress of help desk employees to ensure timely resolution of problems.
• Develop and maintain standard operating procedures, documentation, and knowledge base articles to streamline support processes.
• Train, coach, and mentor help desk staff to build their technical skills and customer service abilities.
• Monitor and maintain the law school's information systems, including servers, networks, and applications.
• Provide hands-on technical support for complex issues that elevate beyond the help desk staff.
• Track help desk performance metrics such as response times, resolution rates, and customer satisfaction, and use them to improve the service.
• Prepare and present reports on help desk activities, trends, and performance to senior management.
• Keep current with technologies and best practices in IT support, classroom AV, and educational technology.
• Participate in the hiring, performance evaluation, and professional development of help desk staff, with limited authority for personnel actions.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, and talking.

Often: Repetitive hand motion (such as typing), walking.

Minimum Qualifications

Requires a bachelor's degree in area of specialty or equivalency (one year of education can be substituted for two years of related work experience).

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Strong technical knowledge of IT systems, hardware, software, and networks.
• Experience with classroom or event AV systems, such as audio, video, projection, and conferencing equipment.
• A track record of taking ownership: someone who sees a problem and fixes it rather than waiting to be told.
• A customer service mindset and a professional, patient demeanor in difficult situations.
• Solid problem-solving and troubleshooting skills.
• Clear communication, verbal and written, with technical and non-technical audiences.
• Experience leading or supervising a support team.
• Familiarity with IT service management frameworks such as ITIL.
• Ability to prioritize tasks and manage several projects at once.
• Knowledge of IT security principles and practices for protecting sensitive data and system.

Additional Information

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement to not discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page .

https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members , a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.