Information Technology Specialist (Website Administrator & Technologist)

Smithsonian Institution; Washington (District of Columbia); On-site; USD 67,000 - 90,000; Full time

Job summary

The Smithsonian Institution is seeking an IT Specialist (GS-2210) to join the Information Technology unit in NMAL. The role focuses on developing, administering, maintaining, and securing websites and web applications, including content management, troubleshooting, and accessibility support.

Candidates should have specialized experience at GS-11 or higher and demonstrate attention to detail, customer service, interpersonal skills, problem solving, teamwork, and technical competence.

Qualifications

• One year of specialized experience equivalent to at least the GS-09 level developing, administering, maintaining, and securing websites and web applications.
• Experience with content management, troubleshooting, web security, accessibility and user support.

Responsibilities

• Develop, administer, maintain, and secure websites and web applications.
• Provide user support and ensure accessibility and security compliance.

Skills

Attention to Detail

Customer Service

Interpersonal Skills

Problem Solving

Teamwork

Technical Competence

Education

Computer science

Information science

Information systems management

Mathematics

Statistics

Operations research

Engineering

Ph.D. or equivalent doctoral degree

3 years of progressively higher-level graduate education

LL.M.

Job description

The Smithsonian Institution is the world’s largest museum, education, and research complex, with 21 museums and the National Zoo. This position is located inorganizationally in Information Technology, Operations, National Museum ofthe American Latino (NMAL), Under Secretary for Museums and Culture, Smithsonian Institution (SI).

Individual Occupational Requirements Basic Requirement:

Alternative A(for GS-5 through GS-11): Major study--computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.

OR

For GS-11: Experience that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, assignments would show, on the basis of general design criteria provided, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Accomplishments, in addition to those noted for the GS-9 level, normally involve the following, or the equivalent:

• Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization;
• Planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and
• Adaptation of guidelines or precedents to the needs of the assignment.

In addition to the basic qualification requirement above:

Experience: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-09 level in the Federal Service.For this position, specialized experience is defined as experience with developing, administering, maintaining, and securing websites and web applications, including content management, troubleshooting, web security, accessibility and user support.
Your resume must be no more than two (2) pages and should clearly demonstrate how your experience aligns with the responsibilities and specialized experience required for this position. Do not copy language directly from the vacancy announcement, as you will be deemed ineligible for consideration. Instead, provide detailed, descriptive information about your actual experience.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Part‑time and/or unpaid experiencerelated to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.

OR

Ph.D. or equivalent doctoral degree

or

3 full years of progressively higher-level graduate education leading to such a degree

or

LL.M., if related

In addition to meeting the Specialized Experience for the Information Technology Specialist, GS-2210 occupation for the GS-11 (or equivalent) position, individuals must have related experience demonstrating each of the six competencies listed below:

1. Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
2. Customer Service: Anticipates and meets the needs of both internal and external business partners and customers (any individuals who use or receive the services or products that your work unit produces including the general public, individuals who work in the agency, other agencies, or organizations outside the Government). Provides information or assistance. Delivers high-quality products and services; is committed to continuous improvement. Effectively manages customer relationships.
3. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations
4. Problem Solving: Identifies and analyzes problems, weighs relevance and accuracy of information, generates and evaluates alternative solutions, and makes sound recommendations.
5. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
6. Technical Competence – Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.