Information Technology Specialist (inet)

United States Fleet Forces Command; Little Creek (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

United States Fleet Forces Command seeks an INFORMATION TECHNOLOGY SPECIALIST (INET) to join the INFORMATION TECHNOLOGY DEPARTMENT of EWTGLANT. The role requires IT expertise across asset management, help desk support, and enterprise network operations, with responsibilities spanning documentation, site maintenance, and security compliance.

Ideal candidates will have experience managing assets in NMCI/NGEN-like environments, implementing content updates, and mentoring others within the

Qualifications

• Experience in maintaining assets in a large-scale enterprise network.
• Experience providing ongoing technical oversight as help/work desk point-of-contact.
• Ability to instruct others on computer use and software applications.
• Experience responding to system shutdowns and analyzing problems to determine causes.

Responsibilities

• Manage assets and services within a large-scale enterprise network.
• Coordinate software/hardware refreshes and asset inventories; process moves/adds/changes.
• Serve as alternate EKMS account handler; safeguard cryptographic keys and inventories.
• Develop and maintain websites on platforms like SharePoint/CAS; manage permissions and hosting.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Help Desk Support

IT Asset Management

Tools

SharePoint

CAS (Collaboration at Sea)

EKMS

Job description

You will serve as a INFORMATION TECHNOLOGY SPECIALIST (INET) in the INFORMATION TECHNOLOGY DEPARTMENT of EWTGLANT.

GS-11:

Your resume must demonstrate one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: maintaining a database of assets for equipment tracking.
• Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: providing continuing technical oversight as Help/Work Desk technical point-of-contact.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include Instructing computer use and software applications either as a one-on-one or in a classroom.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Responding to system shutdowns, interruptions, failures and analyzes problems, to determine reasons and affects repair.

To qualify for the INFORMATION TECHNOLOLGY SPECIALIST (INET), GS-2210-11, your resume must demonstrate at least one full year (52 weeks) of specialized experience equivalent to the level of difficulty and responsibility to that of the GS-9 grade level or pay band in the Federal service or equivalent experience in the private or public sector.

Specialized experience must demonstrate the following:

• Experience in managing assets and services within a large-scale enterprise network environment like NMCI/NGEN required.
• Experience generating task orders, managing asset inventories, coordinating software and hardware refreshments, managing profiles, and processing moves, adds, or changes is required.
• Experience handling or serving as an alternate for an Electronic Key Management System (EKMS) account.
• Experience retrieving, issuing, safeguarding, and destroying cryptographic keys; performing required inventories of keys and Cryptographic Controlled Items (CCI); and ensuring compliance with national and DoD COMSEC policies required.
• Experience developing and maintaining websites on platforms such as SharePoint or Collaboration at Sea (CAS).
• Experience controlling user permissions, coordinating content updates, ensuring security and accessibility standards are met, and coordinating with hosting providers is required.
• Experience directing telecommunications assets, including landlines and cellular phones.
• Experience coordinating service delivery, resolving billing discrepancies, and troubleshooting user issues across a multi-faceted phone system is required.
• Experience providing mentorship and guidance to other members of the Information Systems Management Office in the management and execution of IT related requirements.
• Experience preparing required reports and analysis and effectively communicate findings to departmental leadership.

Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.