Information Technology Specialist Henrico

DGS Office of External Affairs; Virginia (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

VA Cannabis Control Authority is seeking an Information Technology Specialist to support the IT Service Desk by troubleshooting hardware, software, mobile devices, and telephone systems." The role also involves managing network infrastructure, tracking IT assets, and participating in IT projects to resolve complex technical issues and support business operations.

The ideal candidate has hands-on experience in IT service delivery, strong diagnostic skills, and the ability to work both

Qualifications

• 5 years of prior IT Service Desk experience.
• Knowledge of hardware and software systems configuration and management.
• Proficiency in Microsoft Office 365 administration and end‑user support.
• Ability to set up, configure, and troubleshoot networks, hardware, and software systems.
• Technical troubleshooting and diagnostic techniques for hardware, software, and network issues.

Responsibilities

• Provide technical troubleshooting for hardware, software, mobile devices, and telephone systems.
• Manage network infrastructure and IT assets.
• Participate in IT projects to resolve complex technical issues and support business operations.
• Support end users and IT operations to maintain service quality.

Skills

IT Service Desk

Hardware & Software

Office 365 admin

Network troubleshooting

Diagnostic techniques

Independent & collaborative work

Job description

The Information Technology Specialist supports the IT Service Desk at the VA Cannabis Control Authority, providing technical troubleshooting for hardware, software, mobile devices, and telephone systems. The role manages network infrastructure, tracks IT assets, and participates in special IT projects to resolve complex technical issues and support business operations.

Key qualifications:

• 5 years of prior experience in an IT Service Desk and/or Support position
• Knowledge of hardware and software systems configuration and management
• Proficiency in Microsoft Office 365 administration and end‑user support
• Ability to set up, configure, and troubleshoot networks, hardware, and software systems
• Technical troubleshooting and diagnostic techniques for hardware, software, and network issues
• Ability to work independently and collaboratively in a dynamic technical environment