Information Technology Specialist (CUSTSPT) NF-04

U.S. Army MWR

Hawaii

On-site

USD 60,000 - 76,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

401(k) plan

Paid time off

On-base facilities

Job summary

U.S. Army MWR is seeking an IT Customer Support Specialist for the DFMWR IT Office at Wheeler AAF, Hawaii. The role involves routine IT customer support, participating in hardware Deployment, and resolving IT issues on site.

You will train customers, configure systems, and support NIPRNET workstations, POS and Hospitality Management Systems while applying information security practices.

Qualifications

IT knowledge and skill with planning and delivery of IT customer support services
Ability to install, configure, upgrade and troubleshoot hardware and software
Ability to present formal and informal training to customers
Ability to report, respond to, and resolve customer requests

Responsibilities

Under supervision, perform routine IT customer support assignments
Participate in planning and deployment of lifecycle hardware; identify and resolve issues
Prepare and update instructions and SOPs; support NIPRNET workstations, POS and Hospitality systems
Provide information and assistance to customers including installations, configuration, upgrades and troubleshooting
Deliver formal and informal training and ensure information security policy adherence

Skills

IT knowledge

Customer support planning

Training delivery

Hardware/software troubleshooting

Technical reporting

Education

Graduate education in CS/engineering/IS or related fields

24 semester hours in IT fields or related

Tools

NIPRNET

Point of Sale Systems

Hospitality Management System

Job description

Summary

This position is located at the Directorate of Family and Morale, Welfare and Recreation (DFMWR) IT OFFICE, Wheeler AAF, Hawaii (Island of Oahu).

Incentives and Bonuses

Incentives will not be paid.

Eligibility

U.S. Citizens, Nationals or those who owe allegiance to the U.S.
United States (U.S.) Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.

Duties

Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services.
Participates in the planning and deployment of life cycle hardware. Identifies and resolves issues and problems.
Prepares and updates instructions and standard operating procedures. Supports and manages NIPRNET workstations, Point of Sale Systems and Hospitality Management Systems.
Provides information and assistance to customers including system hardware/software installations, configuration, upgrade and troubleshooting.
Presents formal and informal training to customers. Applies information security and information assurance policy, principles and practices.

Requirements

Direct Deposit and Social Security Card is required.
Meet qualification/eligibility/background requirements for this position.
A one-year probationary period may be required.
Satisfactorily complete an employment verification (E-Verify) check.
Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier III background investigation.
Required to occasionally lift up to 45lbs.

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.

A Qualified Candidate Must Possess The Following

MINIMUM QUALIFICATION CRITERIA

Work experience, education, and/or specialized intensive training sufficient to demonstrate Information Technology (IT) knowledge and skill in:
- Participating in the planning and delivery of a full range of Information Technology (IT) Customer Support Services.
- Installing, configuring, upgrading and troubleshooting hardware and software components.
- Presenting formal and informal training and assistance to customers
- Reporting, responding to, and resolving customer requests.

Highly Qualification Criteria

Must possess and provide a valid CompTIA Security + Certification document.

Education

If using education to qualify for this position, College/University transcripts must be uploaded and provided with application to receive consideration.

Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks

Area of Consideration

This job is open to candidates WORLDWIDE.

PCS Costs

Payment of Permanent Change of Station (PCS) costs are not authorized based on a determination that a PCS move is not in the Government's interest.

Allowances and Differentials

This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.
Non-foreign overseas allowances, cost of living (COLA) of 8.64% (Hawaii, Island of Oahu) , and differentials will be paid, contingent upon eligibility.

Important Information Regarding Access to Certain Federal Facilities

Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.

Your Application

After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.
Army NAF Pay setting rules/requirements apply to this vacancy announcement.
Any individual who was required to register with Selective Service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed.

Discover Your Path to Success

Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out.
Inside you will find helpful tips, insights, and everything you need to feel confident and prepared.
Click this URL to view the kit: https://publicfileshare.chra.army.mil/Applicants/NAF_Applicant_Information_Kit.pdf

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.

For a slideshow presentation regarding these benefits, please click the Review Our Benefits link below.

Required Documents

Federal agencies are required to limit resumes to two pages or less and it must support the general or specialized experience described in this announcement. Resumes must adhere to the two-page limit and must be legible so they can be reviewed for eligibility, minimum qualifications, and other position requirements listed in this job opportunity announcement. For additional information on the two-page resume limit, refer to: https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/.
Your resume must be 5 megabytes (MB) or less. We recommend saving and uploading your resume as a PDF to preserve formatting and page count (https://help.usajobs.gov/faq/application/documents/resume/page-limit).
Please do not include photographs, personal images or other inappropriate content in your application materials.

Expedite Your Hiring

To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your resume.