Information Technology Specialist (Customer Support-Network Services)

United States Attorneys' Offices; Pittsburgh (Allegheny County); On-site; USD 75,000 - 110,000; Full time

Job summary

United States Attorneys' Offices is seeking an Information Technology Specialist in the Western District of Pennsylvania. The role focuses on delivering technical and analytical IT support to meet the information management needs of the office.

You will join a team responsible for various IT areas, including user assistance, hardware/software maintenance, and training, ensuring reliable systems and secure access for staff and stakeholders.

Qualifications

• Competency-Based Qualification Standard (2210) applies to IT Management.
• Must meet minimum proficiency levels and specialized experience.
• GS-12 level requires at least one year of specialized experience equivalent to GS-11.

Responsibilities

• Provide IT customer service and support for software/hardware issues.
• Train users on routine applications and IT processes.
• Coordinate teleconferences and distance learning for legal training.
• Install, configure, upgrade, and troubleshoot common hardware/software.
• Develop training materials to meet district IT needs.
• Implement security and access controls to protect systems and data.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Job description

Summary

For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/.

Summary

For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/.

As needed, additional positions may be filled using this announcement.

Duties

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As an Information Technology Specialist in the United States Attorney's Office, Western District of Pennsylvania, you will be responsible for providing technical and analytical assistance involving various Information Technology (IT) areas.

If selected for this position, you will join a well-respected team that is responsible for providing technical and analytical assistance which support the information management needs of the United States Attorney's Office, Western District of Pennsylvania.

Typical Work Assignments Will Include

• Provides IT customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems.
• Provides user training and assistance on a variety of routine applications.
• Provides a wide variety of technical support services to coordinate teleconferences and distance learning activities to effectively deliver legal training using electronic and/or telecommunications media.
• Installs, configures, upgrades and troubleshoots commonly used hardware and software systems within the organization.
• Develops and provides training to meet the District's needs.
• Implements policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks and data.

Requirements

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• You must be a U.S. Citizen or National.
• Initial appointment is conditioned upon a satisfactory pre-employment adjudication. This includes fingerprint, credit and tax checks, and drug testing. Continued employment is subject to a favorable adjudication of a background investigation.
• You must be registered for Selective Service, if applicable.
• If selected, you may be required to complete a one year probationary period.

Qualifications

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MINIMUM QUALIFICATIONS

Under the updated Competency-Based Qualification Standard for the IT Management Series (2210), applicants must:

• Meet or exceed all required competencies at the minimum proficiency level, as described below; AND
• Have the required specialized experience for the GS-12 grade, as described below.

You may be considered ineligible and removed from further consideration for the position, if you fail to meet any of the criteria above.

COMPETENCIES- The Following Competencies Are Required

For the GS-12 grade level

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and to respond appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

AND

SPECIALIZED EXPERIENCE

You must have the knowledge, skills, and abilities/competencies which demonstrate the likelihood of performing successfully the duties of the position and are related to the work of the position to be filled. These knowledge, skills, and abilities/competencies are normally attained through the equivalent of one year of specialized experience equivalent to the next lower grade level of the position being filled but may now be obtained through other means. Such demonstratable knowledge, skills, and abilities/competences may be typically gained in the IT field or through the performance of work where the primary concern is IT.

GS-12

To qualify at the GS-12 level, you must possess at least one full year of specialized experience equivalent to the GS-11 level in Federal service.

Specialized experience is defined as experience providing information technology customer support services including configuring, installing, and managing network systems; monitoring system performance and identifying opportunities to improve service delivery; performing ongoing network monitoring and diagnosing recurring network problems and service interruptions; configuring, installing, troubleshooting, and maintaining customer hardware and software; configuring, installing, and maintaining network systems using established network standards; and providing customer training, including orientation for new users.

Education

This Job Does Not Have Education Qualifications Requirement.

Additional information

Payment of relocation expenses will not be authorized.

The Department of Justice offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; and participation in the Federal Employees Retirement System.

Selective Service

If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See http://www.sss.gov/.

Reasonable Accommodation Statement

Federal Agencies must provide reasonable accommodation to applicants with disabilities, where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

EEO Statement/Policy

The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. More information can be found here: https://www.justice.gov/jmd/media/1425556/dl?inline.

Political Appointees (Current or Former):

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, if you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.

Special Employment Consideration

Special Employment Consideration - Persons with disabilities, veterans with a compensable service-connected disability of 30% or more, certain other veterans, spouses of certain members of the armed forces, and returning Peace Corps volunteers are examples of individuals who are potentially eligible for non-competitive appointments. For further information, click on the links provided below . You must specify in your online questionnaire under what authority you wish to be considered and submit appropriate documentation to verify your eligibility.Noncompetitive Appointment Authorities Links:https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=Types-of-Appointments

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full‑time, part‑time or intermittent. Contact the hiring agency for more information on the specific benefits offered.