Information Technology Specialist (Customer Support/Network Services)

US-Executive-Office-For-U.S.-Attorneys-and-the-Office-of-the-U.S.-Attorneys-; Albuquerque (NM); On-site; USD 52,000 - 74,000; Full time

Job summary

The Department of Justice's United States Attorneys' Offices seeks qualified IT specialists (GS-07/09/11) to provide technical support for litigation and information systems in Albuquerque, NM. The role emphasizes customer service, teamwork, and problem solving aligned with the agency’s competency standards.

Candidates may be considered through Merit Staffing procedures with opportunities across GS-07/09/11 levels, including experience with case databases and evidence management software.

Qualifications

• Attention to Detail: thorough work with careful attention to detail.
• Customer Service: assess needs and provide information or assistance to users.
• Interpersonal Skills: polite, empathetic, and able to work with diverse groups.
• Reasoning: analyzes data and draws valid conclusions.
• Teamwork: fosters cooperation and shared goals.
• Problem Solving: identify problems and evaluate solutions.
• Technical Competence: applies IT knowledge to support litigation tech.

Skills

Attention to Detail

Customer Service

Interpersonal Skills

Reasoning

Teamwork

Problem Solving

Technical Competence

Tools

Everlaw

Axon

OnCue

Adobe Creative Cloud

Job description

For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/.

As needed, additional positions may be filled using this announcement.

This position is also being announced to applicants eligible to apply through Merit Staffing procedures under 26-NM-13070087-MS.

*Special Rate Table #999B applies to GS-7 and GS-9.

MINIMUM QUALIFICATIONS

Under the updated Competency-Based Qualification Standard for the IT Management Series (2210), applicants must:

1. Meet or exceed all required competencies at the minimum proficiency level, as described below; AND
2. Have the required specialized experience for the GS-07/09/11 grades, as described below.

You may be considered ineligible and removed from further consideration for the position, if you fail to meet any of the criteria above.

COMPETENCIES- The following competencies are required:

For the GS-07 and GS-09 grade levels:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Reasoning - Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
• Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

For the GS-11 grade level:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

AND

In addition to the competencies described above, applicants must meet the Specialized Experience identified below:

GS-07:

To qualify at the GS-07 level, you must possess at least one full year of specialized experience equivalent to the GS-05 level in Federal service. Specialized experience is defined as providing customer service and support by troubleshooting, recovering, and resolving recurring software and hardware problems. Coordinating teleconferences and learning activities. Installing and updating software. Providing litigation support methods, standards, and practices, i.e. trial preparation and presentation.

GS-09:

To qualify at the GS-09 level, you must possess at least one full year of specialized experience equivalent to the GS-07 level in Federal service. Specialized experience is defined as providing technical and advisory assistance to support information technology; assessing service and information requirements necessary to complete litigation support services. This includes administering and maintaining case evidence databases using industry-standard software such as Everlaw, Axon, or similar platforms; acquiring and processing electronic data; supporting pre-trial preparation and courtroom presentations, including creating audio and video clips and other exhibit formats.

GS-11:

To qualify at the GS-11 level, you must possess at least one full year of specialized experience equivalent to the GS-09 level in Federal service. Specialized experience is defined as experience with technology and procedures commonly used in litigation proceedings, including working with a variety of audio and video evidence formats such as video surveillance and police body-cam footage, and utilizing industry-standard software such as OnCue and Adobe Creative Cloud; managing electronic discovery platforms as an administrator, including Everlaw and Axon; training others in the use of litigation support technology; and independently creating and developing demonstrative exhibits through creative problem-solving techniques.

Interagency Career Transition Assistance Plan (ICTAP)

The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Career Transition Assistance Plan (CTAP)

The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.