Information Technology Specialist

Elecnor Hawkeye; South Windsor (CT); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Wellness programs

Job summary

Elecnor Hawkeye LLC is seeking a Level 1/2 Helpdesk Specialist in Connecticut to support end users, troubleshoot hardware and software, and manage tickets and escalations. The role includes deploying and maintaining Azure-based resources, IAM and access controls, and monitoring system performance.

You will collaborate with IT, DevOps, and Security teams, document procedures, and assist training. Candidates should have 3–5 years of Windows-based helpdesk experience and a IT/CS degree.

Qualifications

• Bachelor’s degree in IT or Computer Science required.
• 3–5 years’ experience in helpdesk support in Windows environment.
• Experience with LAN/WAN networking, VPNs, Active Directory and Windows Server.

Responsibilities

• Provide Level 1 and 2 helpdesk support for PCs, peripherals, and software.
• Deploy, configure, and monitor Azure cloud-based resources and services.
• Manage IAM, user access, and firewalls; log and resolve tickets.
• Train end users and develop documentation for configurations and troubleshooting.

Skills

Virtual machines

Networking

Cloud-native services

Operating systems

Security principles

Scripting (PowerShell/Python/Bash)

Analytical skills

Communication skills

Education

Bachelor’s Degree in IT or CS

Tools

Remote Desktop

Active Directory

Windows Server

VPNs

ViewPoint

Job description

Summary

This position is responsible for providing Level 1 and Level 2 helpdesk support for computers, peripheral equipment and software, repair and upgrade equipment, work with vendors to resolve technical issues and train end users.

Responsibilities

• Infrastructure Management: Deploy, configure, and monitor Azure cloud-based hardware, software, and services. Setting up and configuring hardware, software, and operating systems. Ensuring systems are up to date with the latest software, security patches, and performing routine maintenance tasks.
• Security & Access Control: Manage identity and access management (IAM), user access permissions, and firewalls to protect organizational data. Identifying and resolving issues with hardware, software, and network connectivity. Providing technical assistance to users who are experiencing problems with computer systems. Accurately log and resolve all tickets using ticket tracking software.
• Performance & Optimization: Analyze network performance, troubleshoot system issues, and identify cost‑saving opportunities by scaling resources on demand.
• User Training: Conduct training sessions and create documentation to help employees correctly and securely use internal cloud resources. Creating and maintaining documentation of system configurations, procedures, and troubleshooting steps.

Qualifications

• Technical Experience: Deep knowledge of virtual machines, networking, and cloud‑native services. Strong understanding of operating systems, hardware, and security principles.
• Scripting Languages: Proficiency in languages like PowerShell, Python, or Bash for automation.
• Soft Skills: Strong analytical, problem‑solving, and communication skills to collaborate with DevOps and Security teams.
• Bachelor’s Degree in IT or Computer Science
• 3‑5 years’ experience providing helpdesk support in a Windows environment
• Experience working with LAN/WAN networking, VPNs, Active Directory and Windows Server.
• Experience with Remote Desktop technologies for troubleshooting.
• Experience with ViewPoint a plus.
• Ability to support 500+ person company.
• Must be able to effectively organize and prioritize projects to meet assigned deadlines.
• Ability to maintain a strict confidentiality of Company and client information.
• Must have a strong sense of urgency and is reliable, driven and performs well under pressure.
• Must be able to work in a team environment as well as autonomously and show sound judgment.
• Frequent work in rooms kept at lower temperatures.
• Server rooms with high‑velocity air movement and elevated noise levels from cooling fans.

Special Physical Demands

• Lifting/Moving: Must be able to lift and move equipment (servers, workstations, printers, UPS batteries) weighing up to 50lbs periodically.
• Sedentary Work: Ability to remain in a seated or standing position at a workstation for extended periods while performing computer‑based tasks, coding, or system administration.

Work Contact Group

• Significant contact with HR leadership and staff, as well as operations and project management personnel across Elecnor Hawkeye LLC.
• Regular contact with Payroll/Finance, Safety, Fleet, IT, Talent Acquisition, Legal/Compliance, and Labor Relations (as applicable), third‑party administrators.

Elecnor Hawkeye provides a comprehensive benefits package designed to ensure both your physical health and financial security, as well as that of your dependents. Some of the benefits we offer include robust health insurance options, retirement plans, and wellness programs designed to enhance your overall well‑being. At Elecnor Hawkeye, we are dedicated to helping our employees prioritize their health and financial future while achieving these important goals.

Elecnor Hawkeye USA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work‑related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.