Information Technology Specialist

Russell Tobin; South Jordan (UT); On-site; USD 60,000 - 80,000; Full time

Job summary

Russell Tobin is seeking an IT Customer Support Representative for a 6-month contract in South Jordan, UT. The role demands strong customer service skills and the ability to provide technical support for enterprise software and hardware in a fast-paced environment. Successful candidates will demonstrate the ability to troubleshoot and resolve issues quickly while maintaining professionalism and composure.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Two to five years of related work experience in a technical support role preferred.
• Ability to diagnose problems and provide effective solutions quickly.
• Self-motivated in a high-pressure environment.

Responsibilities

• Provide phone support and customer service to resolve issues.
• Install, modify, clean up, run diagnostics, and repair hardware/software.
• Produce detailed documentation of customer interactions.

Skills

Customer service

Technical support

Communication

Problem-solving

Education

High school diploma or GED

Job description

This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $22.00/hr

Direct message the job poster from Russell Tobin

Sr. US Staffing Associate | Member of an Erstwile Royal Jagirdar Family of Bijwar Naruka, Alwar Rajasthan, India

Position – IT Customer Support Representative

Duration – 6 Months Contract +

Position Description

Key Responsibilities:

Responsibilities include:

• Demonstrate strong customer service skills to provide phone support including:

o Listening to the customer to gain an accurate understanding of the situation

o Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue

o Producing accurate, detailed documentation at the client, problem and incident level

o Resolving conflict

• Responsible for high quality end-user technical support, related to enterprise software and hardware

• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.

• Under general oversight, provides after hours and weekend support as needed.

• The position requires attention to detail, follow through, teamwork focus and positive attitude.

• An understanding of technology and the ability to apply that knowledge to support all existing systems

• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person

• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly

• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations

• Provides investigation, diagnosis, resolution and recovery for hardware/software problems

• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software

Qualifications:

• Excellent communication skills required

• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment

• Preferred work experience in technical support role but not required

• Required Education: High school diploma or GED with relevant work experience

• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly

• Self motivated and ability to work on own initiative in a high pressure environment

• Willing to work variable shifts including evenings, weekends and public holiday

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Telecommunications, Technology, Information and Media, and Telephone Call Centers

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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