Information Technology Specialist

MatchPoint; Saint Paul (MN); Presencial; USD 42.000 - 52.000; Jornada completa

Descripción de la vacante

MatchPoint Solutions is a fast-growing IT-Engineering services company seeking a level 1 Help Desk support professional in Saint Paul, MN. You will assist the IT Coordinator by responding to tickets, emails, calls, and in-person visits, while contributing to IT projects and infrastructure improvements.

Responsibilities include end-user support, equipment setup and maintenance, backup monitoring, and helping maintain a secure, efficient network.

Formación

• Experience in technology and information systems.
• High school equivalent education.
• Strong verbal and written communication skills.

Responsabilidades

• Support end-users with IT problems in a responsive, service-oriented manner.
• Setup, management, and maintenance of IT-related equipment.
• Monitor backup jobs and ensure high completion success rate.
• Manage time and projects effectively.
• Help establish processes to maintain a stable network environment.
• Train staff on IT equipment and software applications.
• Assist with project work to grow the organization’s technology infrastructure.
• Assist with installation, troubleshooting, and implementation of systems.

Conocimientos

Customer service

Communication skills

Problem solving

Multi-tasking

Teamwork

Time management

Attention to detail

Educación

High School Diploma or equivalent

Tech certification / college degree (a plus)

Herramientas

Windows

Microsoft Office

Networking basics

Descripción del empleo

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from ideas to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

Hours: 8:00AM - 5:00PM M-F Full-Time, some evenings and weekends as needed (Flexible) - 1Hour Lunch break, requires working on the last day of each month for month end processing.

Purpose

This is a level 1 help desk support position. Its role is to assist the IT Coordinator in meeting the organization’s IT needs. Much of this person’s time will be spent responding to requests submitted via our online support ticket system, emails, phone calls, and in-person visits. Any time left over will be spent working on projects to help grow the organization’s technology infrastructure.

Duties and Responsibilities

• Support end-users with IT-related problems in a responsive and service-oriented manner.
• Setup, management, and maintenance of IT-related equipment.
• Monitor backup jobs and ensure a high level of completion success rate.
• Manage time and projects effectively.
• Help put processes in place to maintain a stable network environment.
• Train staff with IT related equipment and software applications
• Assist the IT Coordinator with project work to grow the technological infrastructure of the organization.
• Assist with the troubleshooting, installation, and implementation of systems.
• Ensure data integrity regarding our fixed asset inventories.
• Provide input and recommendations to the organization surrounding hardware and software technologies and how these technologies can assist the business to be especially proactive with new technologies.
• Assist with developing and monitoring performance levels of software and hardware and evaluate, recommend, and propose alternative methods of information processing.
• Assist with developing and maintaining information system architectures (data, application, and network) ensuring the systems are on-line daily.
• Maintain hardware and software maintenance agreements to ensure integrity of operations processes.
• Research industry trends in technology to ensure the credit union remains competitive in its product and service offerings. Keep abreast of new technologies and changing trends in technology to include hardware, networks and network tools, software, and systems and cost to credit union.
• Assist with the upgrade and maintenance of all computer hardware, software, systems tools, and peripherals such as printers, scanners, and other external devices.
• Assist with the oversight of outside vendors, i.e., contracts, SAS70 reports, etc.
• Assist in evaluating business needs, objectives, and goals, researching products available and designing procedures and systems to best meet those needs.
• Assist with the administration of the phone system and help to maintain copiers, printers, PC’s, laptops, etc.
• Assist with the creation and updating of all IT-related system documentation including, but not limited to: Policies, procedures, diagrams, forms, and other documentation as required.
• Review daily log files on systems as assigned.
• Create reports as requested for monitoring by the IT Coordinator.
• Create and update support tickets with Credit Union vendors as needed to help support the IT Infrastructure.
• Other duties as assigned.

Knowledge and Skills:

Experience: Experience in technology and information systems required.

Education: High-School Equivalent. Technology or Professional Certification and/or College degree

or classes in technology a plus.

Interpersonal Skills: The ability to work with others at a level of diplomacy and trust. Good verbal and written communication skills required.

The following skills and abilities are required:

• Knowledge of the laws, rules and regulations and procedures pertaining to technology, information and security systems.
• Knowledge of the Credit Union’s products and services.
• Knowledge of the Credit Union’s data processing system and departmental software.
• Maintains a high standard of accuracy and confidentiality. Is thorough, complete, neat, and professional in all documentation, system input and correspondence.
• Frequent use of judgment, reasoning, patience, and negotiation in solving system problems. Strong communication and listening skills needed to act as liaison between staff and technology.
• Continuous learning while participating in internal and external training and course work.
• Demonstrated ability to communicate in a pleasant and open manner with members and coworkers.
• Organized, thorough, and has great attention to detail.
• Demonstrated working knowledge of hardware and networking basics.
• Able to install, configure, troubleshoot, and support Windows clients and servers.
• Intermediate-Advanced knowledge of the Microsoft Office Suite.
• High level of analytical thinking to solve problems with an understanding of technology as well as an ability to ask the right questions and apply solutions to business problems.
• Ability to multi-task and can handle frequent interruptions.
• Can consistently follow protocol and instructions.
• Can work independently with little management direction.
• Document process, procedures, and results.
• Fast and accurate keyboarding skills.
• Passionate, optimistic, and has internal inspiration to get things done.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.