Information Technology Specialist

U.S. Department of Health and Human Services; Rockville (MD); On-site; USD 90,000 - 110,000; Full time

Job summary

The U.S. Department of Health and Human Services is seeking an IT Specialist in Rockville, MD, to lead various IT projects. The ideal candidate will possess specialized experience in Microsoft 365 and project management while demonstrating strong problem-solving and communication skills.

Qualifications

• One year of specialized experience equivalent to GS-13 level.
• Experience serving as product owner for Microsoft 365 products.
• Guiding project teams and coordinating multiple contractors and vendors.

Responsibilities

• Plan, schedule, execute, and implement IT project efforts.
• Develop communication plans and technical consultative approaches.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

This position is located with the Office of Information Technology, Division of Information Technology Operations. The purpose of this position is to plan, schedule, execute, and implement various information technology (I/T) project efforts to deliver or enhance enterprise technology solutions. The incumbent reports to the Supervisory I/T Specialist or designee.

Duties

Total Compensation Package - Check out IHS's outstanding total compensation package for this job:
IT Specialist Total Compensation | Pay (ihs.gov)

Requirements

• Selectee may be subject to a probationary period
• U.S. Citizenship is required
• Selective Service Registration is required for males born after 12/31/1959
• Confidential Financial Disclosure Form required.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/.
• You will need to set up direct deposit so we can pay you.
• Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process.

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Basic Requirements

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

In addition to the Basic Requirements, you must also meet the Minimum Qualifications stated below.

Minimum Qualifications

GS-14: One (1) year of specialized experience equivalent to at least the GS-13 grade level.

Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks:

• Serving as the product owner for Microsoft 365 products and product features for an enterprise service.
• Providing guidance to project teams and coordinating all project activities of multiple contractors, vendors, government resources and other project participants across multiple locations.
• Developing enterprise-wide communication plans, creation of process workflows, and providing technical consultation using a customer-focused approach.

Note: Your resume must demonstrate all specialized experience listed above.

You must meet all qualification requirements within 30 days of the closing date of the announcement.