Information Technology Project Manager

Acro Service Corp; Chattanooga (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

Acro Service Corp seeks an IT Project Manager to lead highly complex enterprise projects across applications, infrastructure, cloud, data, and cybersecurity. The role partners with sponsors, architects, and vendors to ensure measurable outcomes, governance, and timely delivery.

Responsibilities include end-to-end planning, risk management, and coordination across IT and business teams, with a focus on security, compliance, and operational readiness.

Qualifications

• Bachelor’s degree in information technology, computer science, MIS, engineering, cybersecurity, business, or related field; Master’s degree preferred but not required.
• Ten years of progressively responsible project management experience, including at least three years leading complex, cross-functional IT project teams.
• Delivery of enterprise technology initiatives involving business applications, systems integration, infrastructure, cloud platforms, data and analytics, cybersecurity, telecommunications, digital transformation, or technology modernization.
• Project Management Professional (PMP) certification required within two years; Agile, Scrum, SAFe, ITIL, cloud, cybersecurity or related certifications preferred but not required.

Responsibilities

• Lead complex IT projects from initiation to planning, delivery, production deployment, transition to operations, benefits validation, and closure.
• Partner with sponsors, product owners, architects, engineers, cybersecurity specialists, data owners, and vendors to define outcomes, scope, and delivery strategy.
• Develop and maintain integrated project plans covering scope, schedule, cost, resources, procurement, quality, communications, risk, and deployment.
• Establish governance, escalation paths, status reporting, and stage-gate criteria.
• Coordinate architecture reviews to ensure alignment with standards and roadmaps.
• Direct release, migration, and production readiness activities with minimal disruption.
• Mentor junior PMs and contribute to IT project delivery standards.

Skills

Project management

Stakeholder management

Negotiation

Leadership

Risk management

Vendor management

Education

Bachelor’s degree in information technology, computer science, MIS, engineering, cybersecurity, business, or related field

Master’s degree preferred

Job description

• The IT Project Manager leads highly complex, enterprise-level information technology projects in accordance with the authority.
• This position completes all required SPP-34 training and fulfills applicable SOX control responsibilities. Serving as the primary point of contact and accountable delivery leader, the IT Project Manager directs initiatives involving business applications, infrastructure, cloud services, data and analytics, cybersecurity, telecommunications, systems integration, and technology modernization.
• The role is responsible for end-to-end planning, governance, coordination, execution, monitoring, control, implementation, transition to operations, and closure while meeting scope, schedule, budget, quality, security, architecture, regulatory, and business-value objectives.
• Success requires collaboration, negotiation, and influence across business owners, IT product and service teams, enterprise architecture, cybersecurity, data governance, Supply Chain, vendors, and other stakeholders over whom the position may have no formal authority.

Principal Accountabilities

• Lead complex IT projects from business case and initiation through planning, solution delivery, production deployment, operational transition, benefits validation, and closure.
• Ensure projects comply with project governance, the , SOX controls, records requirements, and applicable federal, state, local, cybersecurity, privacy, and regulatory obligations.
• Partner with business sponsors, product owners, architects, engineers, cybersecurity specialists, data owners, operations teams, and vendors to define measurable outcomes, scope, requirements, acceptance criteria, and delivery strategy.
• Develop and maintain integrated project management plans covering scope, schedule, cost, resources, procurement, quality, communications, change, risk, dependencies, security, testing, deployment, and operational readiness.
• Select and apply appropriate delivery methods, including predictive, Agile, hybrid, iterative, and vendor-led approaches, consistent with project risk, complexity, and governance requirements.
• Establish project governance, decision rights, escalation paths, status reporting, performance measures, and stage-gate or release-readiness criteria.
• Build and manage integrated schedules that align application development, infrastructure, architecture, cybersecurity, data, testing, training, vendor, change-management, and deployment activities.
• Prepare cost estimates, forecasts, funding requests, and budget proposals; monitor actuals, commitments, accruals, variances, and estimates at completion.
• Identify, assess, document, and manage technical, cybersecurity, privacy, operational, vendor, schedule, financial, and organizational-change risks; develop and track mitigation and contingency plans.
• Manage project scope and requirements using disciplined intake, traceability, prioritization, impact analysis, and change-control processes.
• Coordinate solution architecture and technical design reviews to ensure alignment with enterprise standards, interoperability requirements, support models, and technology roadmaps.
• Integrate security and privacy requirements throughout the delivery lifecycle, including access controls, data protection, vulnerability remediation, third-party risk, and required approvals before production release.
• Plan and oversee testing, including functional, integration, performance, security, regression, disaster-recovery, user-acceptance, and production-readiness testing, as applicable.
• Direct release, cutover, migration, rollback, stabilization, and transition-to-operations activities while minimizing disruption to business services.
• Ensure operational readiness through completed support procedures, monitoring, service-level expectations, knowledge transfer, training, configuration data, asset records, licenses, and support ownership.
• Lead multidisciplinary teams of internal employees, staff augmentation resources, managed-service providers, consultants, suppliers, and implementation partners.
• Secure qualified resources, clarify roles and responsibilities, set priorities, remove impediments, and provide direction and support to project team members.
• Coordinate with Supply Chain and Legal, as appropriate, to develop statements of work, evaluate technical proposals, support contract negotiations, administer technical performance, validate deliverables, and complete contract closeout.
• Monitor vendor performance against contractual milestones, service levels, quality standards, security requirements, financial commitments, and acceptance criteria.
• Use required portfolio, project, financial, Agile, requirements, testing, service-management, and collaboration tools to maintain accurate and timely project information.
• Track and report progress, milestones, dependencies, deliverables, decisions, risks, issues, financial performance, resource capacity, and benefits realization.
• Provide concise, transparent status updates and decision materials to sponsors, steering committees, PABs, IT leadership, business owners, and other stakeholders.
• Facilitate resolution of complex technical and nontechnical issues, escalating decisions promptly when scope, cost, schedule, security, quality, or operational objectives are at risk.
• Proactively manage changes to project scope, architecture, requirements, schedule, funding, resources, or deployment plans and obtain required approvals.
• Recommend corrective action, contingency activation, budget adjustments, release deferral, or stop-work action when material risk or control concerns are identified.
• Lead organizational change activities with business partners, including stakeholder analysis, communications, training, adoption planning, readiness assessment, and reinforcement.
• Ensure project documents, approvals, decisions, requirements, designs, test evidence, security artifacts, acceptance records, financial records, and closure materials are complete, current, stored, and archived appropriately.
• Conduct lessons learned and post-implementation reviews; confirm outstanding actions, support ownership, benefits measures, and continuous-improvement opportunities.
• Mentor less-experienced project managers and contribute to improvements in IT project delivery standards, templates, governance, metrics, and practices.
• Perform other duties as assigned.

Minimum Qualifications

Education

• Bachelor’s degree in information technology, computer science, management information systems, engineering, cybersecurity, business, or a related field; or equivalent education, training, and relevant experience. Master’s degree preferred but not required.

Experience —

• Ten years of progressively responsible project management or related functional experience, including at least three years leading complex, cross-functional IT project teams.
• Experience should include delivery of enterprise technology initiatives involving one or more of the following: business applications, systems integration, infrastructure, cloud platforms, data and analytics, cybersecurity, telecommunications, digital transformation, or technology modernization.
• Requires demonstrated experience with project scoping, requirements, scheduling, cost estimating, budgeting, procurement, vendor management, risk management, testing, implementation, organizational change, and transition to operations.
• Utility, critical-infrastructure, regulated-industry, or large-enterprise experience is preferred.

Certification/License —

• Project Management Institute Project Management Professional (PMP) certification is required within two years of assignment to the Senior IT Project Manager position. Agile, Scrum, SAFe, ITIL, cloud, cybersecurity, or other relevant technology certifications are preferred but not required.