Information Technology Program Manager

TRUGlobal Inc.; San Jose (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

TRUGlobal Inc. in San Jose, CA seeks an IT Program Manager to independently own IT projects and moderately complex programs from planning through delivery and stabilization.

You will lead cross-functional teams, partner with business stakeholders, IT teams, vendors, and implementation partners to guide enterprise technology delivery. You will manage scope, timelines, risks, resources, readiness, and outcomes while communicating decisions and ensuring successful go-live and post-launch support

Qualifications

• Demonstrated experience as a project manager with end-to-end delivery of complex IT projects or enterprise technology implementations.
• Experience leading cross-functional teams, priorities, resources, and stakeholder expectations.
• Ability to translate business needs into clear delivery plans, milestones, decisions, and measurable success criteria.
• Experience with enterprise applications such as Oracle EBS/Fusion, Workday, ServiceNow, Salesforce.
• PMP, CAPM, Agile, Scrum, or related certifications preferred.

Responsibilities

• Own assigned projects or moderately complex programs end to end from kickoff through stabilization.
• Develop and maintain integrated project plans covering scope, milestones, workstreams, schedules, risks, issues, decisions, and communication.
• Coordinate cross-functional teams, track dependencies, remove blockers, and follow through on commitments.
• Monitor budgets, resources, scope, and delivery trade-offs; elevate decisions when needed.
• Identify and manage risks, issues, changes, and timeline slippage; re-plan and communicate decisions.
• Build relationships with business leaders, IT teams, vendors, and system integrators; manage stakeholder conversations.

Skills

Project management

Stakeholder management

Communication

Risk management

Conflict resolution

Education

Bachelor's degree in IT/CS/Business/Engineering

Tools

Oracle EBS/Fusion

Workday

ServiceNow

Salesforce

Microsoft Office/Teams/SharePoint

Job description

The IT Program Manager independently owns IT projects and moderately complex programs from planning through delivery and stabilization. This role is primarily focused on project and business leadership, with sufficient technical understanding to guide enterprise technology delivery. The manager partners with business stakeholders, IT teams, vendors, and implementation partners to manage scope, timelines, workstreams, risks, resources, readiness, and outcomes.

KEY RESPONSIBILITIES

Own assigned projects or moderately complex programs end to end, from kickoff and planning through execution, issue resolution, delivery, and stabilization.

Develop and maintain integrated project plans covering scope, milestones, workstreams, dependencies, schedules, risks, issues, decisions, and communication.

Coordinate cross-functional business and technology teams, clarify ownership, track dependencies, remove delivery blockers, and follow through on commitments.

Monitor project budgets, resource capacity, scope, and delivery trade-offs within assigned authority; elevate decisions and constraints when needed.

Proactively identify and manage risks, issues, changes, and timeline slippage, including assessing impacts, developing options, re-planning, and communicating decisions.

Build effective relationships with business leaders, IT teams, vendors, and system integrators; manage differing priorities and difficult stakeholder conversations constructively.

Facilitate project governance, status meetings, decision follow-up, escalation discussions, and clear reporting on progress and outcomes.

Coordinate business readiness, SIT/UAT, training, communications, go-live preparation, and post-launch stabilization.

Manage vendor and system integrator commitments by tracking deliverables, issues, timelines, and statements of work.

Contribute to PMO process improvements, delivery standards, and lessons learned.

WHAT YOU'LL NEED TO BE SUCCESSFUL

Demonstrated experience as a project manager with personal accountability for end-to-end delivery of complex IT projects or enterprise technology implementations.

Strong working knowledge of project management practices, including integrated planning, scheduling, workstream coordination, risk and dependency management, change control, and stakeholder communication.

Ability to translate business needs into clear delivery plans, milestones, decisions, and measurable success criteria.

Experience managing cross-functional teams, priorities, resources, delivery pressure, and stakeholder expectations.

Strong facilitation, communication, listening, problem-solving, and conflict-management skills across business and technical audiences.

Experience with enterprise applications such as Oracle EBS/Fusion, Workday, ServiceNow, Salesforce, or comparable business systems.

Oracle ERP implementation or transformation experience—particularly Oracle Fusion implementation or legacy ERP migration—is strongly preferred.

Comfort managing multiple priorities in a fast-paced, matrixed environment.

Proficiency with Microsoft Office, Teams, SharePoint, and project/program management tools; Agile, Waterfall, or hybrid delivery experience preferred.

COMPETENCIES

End-to-end project ownership and delivery accountability

Project planning, scheduling, milestones, and workstream leadership

Risk, issue, change, and dependency management

Stakeholder management, communication, and conflict resolution

Budget, resource, scope, and priority management

Business readiness, testing, go-live, and stabilization coordination

Sound judgment, problem-solving, and continuous improvement

WHAT YOU BRING TO US

Typically 7–10+ years of experience in IT project management or enterprise technology delivery, with clear evidence of independently leading projects end to end.

Experience leading complex projects or moderately complex programs involving business stakeholders, IT teams, vendors, workstreams, testing, readiness, and post-go-live support.

Experience with Oracle EBS/Fusion/Financials implementations or ERP transformation is preferred; candidates should be able to clearly explain their specific role and contribution.

Bachelor's degree in Information Technology, Computer Science, Business, Engineering, Construction Management, or a related discipline preferred.

PMP, CAPM, Agile, Scrum, Prosci/Change Management, ITIL, Lean, or related certifications preferred.