Information Technology Professional

Southern Arkansas University; Cleveland (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading educational institution in Cleveland is seeking an Executive IT Support professional. This role requires customer service and technical troubleshooting skills to support Athletics IT. Responsibilities include resolving user IT requests, onboarding new employees, and coordinating sports technology installations. Ideal candidates should have an Associate's Degree and experience in IT Helpdesk or similar environments. Join us to improve the tech operations of athletic programs.

Qualifications

• 1-3 years of related work experience in IT Helpdesk or similar.
• Knowledge acquired in college, technical, vocational or business school.
• Experience supporting collegiate sports technologies.

Responsibilities

• Resolve user IT requests and perform onboarding for new employees.
• Monitor hardware collections and manage printers and queues.
• Coordinate on sports technology installations.

Skills

Customer service

Technical troubleshooting

Experience with TDX

Support for Paciolan ticket scanning

Education

Associate's Degree

Tools

MMC

JAMF

PaperCut

Job description

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This is an executive IT support role, requiring customer service and technical troubleshooting skills to enable users while creating positive relationships and building trust with Athletics IT support at every opportunity. Typically weekdays; however, some off hours, live event/game day support required. Resolve user IT requests, task sequence/image new devices, and perform onboarding for new employees/swap users to new machines in accordance with refreshment cycle. Monitor hardware collections via MMC and JAMF. Use PaperCut to monitor/manage printers and queues. Coordinate on some sports technology installations. Generally, leverage technology for the smooth operation and improvement of MSU Athletics coaches and staff.

Knowledge normally acquired in the first two or three years of college, technical, vocational or business school such as an Associate's Degree; one to three years of related and progressively more responsible or expansive work experience in IT Helpdesk or similar experience troubleshooting Windows/Mac enterprise environments; or an equivalent combination of education and experience.

Desired Qualifications

Experience and ability to improve/streamline our use of TDX. Experience supporting Paciolan ticket scanning. Experience supporting collegiate sports technologies such as Spiideo, HUDL, Sideline Scout, Brightsign Players/Carousel Digital Signage, XOS/Catapult Thunder, VenueNext, OES and Daktronics scoreboards, Playsight, Axis IP cameras, Synergy, Trackman, ShotTracker, etc. Familiarity with computer hardware components, networking basics, and computer troubleshooting.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume and cover letter

Special Instructions

Please provide three professional references who are knowledgeable of your work