Information Technology Procurement

Starfish Computer Corporation; North Olmsted (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Professional development

Career growth

Job summary

Starfish Computer Corporation is seeking an IT Procurement Associate to source, purchase, receive, and manage hardware, software, cloud, and telecom solutions for managed services and project-based clients.

The role emphasizes cost-effective procurement, accurate asset tracking, timely order fulfillment, and SLA compliance in a fast-paced MSP setting. Candidates should be organized, process-driven, and experienced with technology vendors and PSA platforms.

Qualifications

• Bachelor's degree in Business, Supply Chain Management, Information Technology, or related field; equivalent work experience may be considered.
• 2–5 years procurement or supply chain experience in IT/MSP environment.
• Strong knowledge of IT hardware, software, cloud services, licensing, and telecommunications solutions.
• Experience with distributors and vendors such as TD SYNNEX, D&H, Ingram Micro, Microsoft, Dell, HP, Cisco, Barracuda, Kaseya, and similar providers.
• Experience creating quotes, managing purchase orders, tracking contracts, and coordinating billing processes.
• Experience using PSA platforms to manage procurement workflows, purchasing activities, asset tracking, and service delivery coordination.
• Proficiency with PSA/ERP/procurement platforms such as HaloPSA, ConnectWise Manage, Autotask, or similar systems.
• Strong organizational skills with exceptional attention to detail.
• Excellent communication, problem-solving, and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Source and procure hardware, software, cloud subscriptions, licensing, telecommunications services, and other IT products.
• Generate and manage quotes, sales orders, purchase orders, invoices, renewals, and related procurement docs.
• Process purchase orders accurately and efficiently.
• Coordinate product availability, lead times, shipping schedules, and delivery timelines.
• Provide procurement timelines and alternative solutions when items are backordered.
• Build and maintain relationships with vendors, distributors, and manufacturers.
• Manage software licensing, subscriptions renewals, maintenance agreements, and warranty programs.
• Ensure compliance with licensing agreements and client contractual obligations.
• Stay informed on vendor programs, certifications, and partner requirements.
• Coordinate renewal schedules to prevent service interruptions.
• Track orders from placement through delivery and fulfillment.
• Coordinate equipment deployments for client projects and service requests.
• Accept and inspect incoming shipments against purchase orders.
• Resolve shipping discrepancies, invoicing issues, damaged shipments, and order-related concerns.
• Prepare shipments for client deployments, returns, warranty replacements, and vendor exchanges.

Skills

Vendor management

Procurement processes

PSA platforms

Communication

Education

Bachelor's degree in Business/IT or related field

Tools

HaloPSA

ConnectWise Manage

Autotask

Job description

The IT Procurement Associate is responsible for sourcing, purchasing, receiving, and managing hardware, software, cloud services, and telecommunications solutions for both managed services and project-based clients. This role ensures cost-effective procurement, accurate asset tracking, timely order fulfillment, and compliance with client requirements, company standards, and service level agreements (SLAs).

The ideal candidate is highly organized, process-driven, and experienced in working with technology vendors, distributors, and PSA platforms within an MSP environment.

Key Responsibilities

Procurement & Purchasing

• Source and procure hardware, software, cloud subscriptions, licensing, telecommunications services, and other IT-related products.
• Generate and manage quotes, sales orders, purchase orders, invoices, renewals, and related procurement documentation.
• Process purchase orders accurately and efficiently.
• Coordinate product availability, lead times, shipping schedules, and delivery timelines.
• Provide procurement timelines and alternative solutions when items are backordered or unavailable.
• Build and maintain relationships with vendors, distributors, and manufacturer partners.
• Manage software licensing, subscription renewals, maintenance agreements, and warranty programs.
• Ensure compliance with licensing agreements and client contractual obligations.
• Stay informed on vendor programs, incentives, certifications, and partner requirements.
• Coordinate renewal schedules to prevent service interruptions.
• Track orders from placement through delivery and ensure timely fulfillment.
• Coordinate equipment deployments for client projects and service requests.
• Accept and inspect incoming shipments to verify quantities, quality, condition, and accuracy against purchase orders.
• Resolve shipping discrepancies, invoicing issues, damaged shipments, and order-related concerns.
• Prepare shipments for client deployments, returns, warranty replacements, and vendor exchanges.

Inventory & Asset Management

• Record detailed product information including part descriptions, model numbers, serial numbers, and warranty expiration dates within the company's PSA system.
• Track serialized assets and maintain accurate asset documentation.
• Label, organize, and store equipment for efficient access by service and project teams.
• Maintain accurate procurement, inventory, and vendor records.

Internal Collaboration & Coordination

• Work closely with Sales, Account Management, Service, and Engineering teams to support client needs.
• Coordinate equipment deployment schedules and related service tickets.
• Communicate order statuses, delays, and procurement updates to internal stakeholders.
• Support continuous improvement of procurement processes and operational efficiency.

Systems & Documentation

• Maintain procurement records, contracts, and vendor documentation.
• Ensure data accuracy within PSA, ERP, inventory management, and procurement systems.
• Generate reports and documentation related to purchasing activities, renewals, and asset tracking.

Required Qualifications

• Bachelor's degree in Business, Supply Chain Management, Information Technology, or a related field; equivalent work experience may be considered.
• 2-5 years of procurement, purchasing, or supply chain experience, preferably within an IT, technology, or MSP environment.
• Strong knowledge of IT hardware, software, cloud services, licensing, and telecommunications solutions.
• Experience working with distributors and vendors such as TD SYNNEX, D&H, Ingram Micro, Microsoft, Dell, HP, Cisco, Barracuda, Kaseya, and similar technology providers.
• Experience creating quotes, managing purchase orders, tracking contracts, and coordinating billing processes.
• Experience using Professional Services Automation (PSA) platforms to manage procurement workflows, purchasing activities, asset tracking, and service delivery coordination.
• Proficiency with PSA, ERP, or procurement platforms such as HaloPSA, ConnectWise Manage, Autotask, or similar systems.
• Strong organizational skills with exceptional attention to detail.
• Excellent communication, problem-solving, and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience working in a Managed Services Provider (MSP) environment.
• Familiarity with inventory management and IT asset lifecycle processes.
• Understanding of software licensing models, cloud subscriptions, and vendor partner programs.
• Knowledge of Microsoft CSP, cybersecurity solutions, and managed services procurement.
• Health, dental, and vision insurance
• Paid time off and holidaysProfessional development and training opportunities
• Career growth within a rapidly expanding technology organization

Starfish Computer Corporation is an Equal Opportunity Employer and values diversity in the workplace.