Information Technology Operations Lead

Utah SHRM; Alexandria (VA); Hybrid; USD 100,000 - 120,000; Full time

Job summary

SHRM in Alexandria, VA seeks an Information Technology Operations Lead to steer enterprise technology services, ensuring reliable IT delivery and effective management of internal and external partners.

This role supports a hybrid work schedule, drives IT budgets, dashboards, and governance for initiatives, and partners with business leaders to align technology with organizational priorities.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.
• 7+ years of experience leading IT operations and service delivery.
• Experience managing technology budgets and vendor contracts.
• Knowledge of ITSM, enterprise applications, and governance.
• Strong leadership and cross-functional collaboration skills.
• Ability to sit at a desk for extended periods.

Responsibilities

• Lead day-to-day IT operations with vendors and stakeholders to ensure reliable service.
• Coordinate end-user computing, hardware procurement, licensing, and inventory.
• Plan and execute technology initiatives aligned with priorities.
• Develop and manage IT operating and capital budgets, including forecasting and variance analysis.
• Create dashboards and reports on service delivery, projects, and budgets.

Skills

Leadership

Budgeting

Vendor management

Cross-functional collaboration

IT service delivery

Education

Bachelor's degree in Information Technology or related field

Job description

Alexandria, VA Compensation:

$100,000 to $120,000 per year

SHRMis a member-driven catalystfor creating better workplaces wherepeople and businessesthrive together. As thetrusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thoughtleader on issuesand innovationsimpacting today’s evolving workplaces.With nearly340,000members in180countries, SHRM touches the lives of more than362million workers and their families globally.

Company: SHRM Industry: Human Resource Management Level: Salary Job Family: Technology - General Location: Alexandria, VA Compensation: $100,000 to $120,000 per year

website: www.shrm.org

SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran).

At SHRM, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world.

From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace.

We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work.

SHRM strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

Position Summary

The Information Technology Operations Lead provides operational leadership for enterprise technology services, ensuring reliable IT service delivery, effective ...

Work Environment

Hybrid Schedule (3 Days In-Office/2 Days Remote). This position follows a hybrid work schedule, with Tuesday through Thursday in office and Monday and Friday ...

Responsibilities

• Lead day-to-day IT operations by coordinating outsourced managed service providers and internal stakeholders to ensure reliable, high-quality technology ...
• Coordinate end-user computing, including hardware procurement, asset lifecycle management, software licensing, and technology inventory. Support enterprise ...
• Coordinate the intake, prioritization, planning, and execution of technology initiatives aligned with organizational priorities and available ...
• Develop and manage the IT operating and capital budgets, including forecasting, expenditure monitoring, and variance analysis. Evaluate technology investments ...
• Develop executive dashboards and operational reports that provide visibility into service delivery, project status, financial performance, vendor performance, and key ...

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent combination of education and experience.
• Seven (7) or more years of progressively responsible experience leading Information Technology operations, IT service delivery, enterprise applications, vendor ...
• Experience managing technology budgets, vendor contracts, and operational planning. Experience supporting enterprise business applications or ERP ...
• Comprehensive knowledge of Information Technology operations, ITSM, enterprise business applications, technology governance, and ...
• Strong leadership, relationship-building, and collaboration skills with the ability to influence cross-functional teams, business leaders, and external ...
• Prolonged periods of sitting at a desk and working on a computer. Frequent use of hands and fingers for typing, handling documents, and using office ...