Information Technology Operations Engineer

Blue Mantis; Pennsylvania; On-site; USD 120,000 - 165,000; Full time

Job summary

Blue Mantis seeks an IT Operations Engineer to support enterprise-class data centers and ensure seamless network operations. The role focuses on high availability and performance across on-prem and cloud environments, with a strong emphasis on game-day readiness for major sports league operations.

The candidate should be proactive, adaptable, multitask with real-time reprioritization, and proficient in server and cloud support, with networking experience across a wide technology stack to support

Qualifications

• Provide game-day support on major holidays.
• Bachelor’s degree in Computer Science, IT, or equivalent hands-on experience.
• Certifications like CCNA/CCNP and ITIL are preferred and beneficial for role.

Responsibilities

• Server Administration: Manage Windows, Linux, and Unix environments for optimal performance.
• Cloud Operations: Administer AWS, Azure, and O365 for enterprise workloads and containerization.
• Virtualization: Manage VMware-based environments for performance and availability.
• System Monitoring: Use SolarWinds and DataDog to ensure reliability.
• Incident Management: Lead network-related incident resolution with SLAs in mind.
• Security Best Practices: Implement secure networking in on-premise and cloud.
• Documentation: Create topology maps and troubleshooting procedures.

Skills

NOC operations

Cloud operations

Scripting

Problem solving

Education

Bachelor’s degree in Computer Science/IT

CCNA

CCNP

ITIL

Tools

Cisco Nexus/Arista/Meraki Switches

Cisco Wireless Controllers

Windows

Linux

Unix

ServiceNow

AWS

Azure

O365

VMware

Rubrik

Zerto

SolarWinds

DataDog

Kubernetes

Docker

Job description

YOU MUST BE LOCATED IN THE MT LAUREL NJ OR PHILADELPHIA PA AREA

NO RELOCATION WILL BE PROVIDED - MUST BE A US CITIZEN/PR/GC HOLDER.

Work Schedule includes working Weekends and Holidays.

Onsite Schedule: 2nd Shift 3PM to 12AM.

Days Onsite: Friday/Saturday/Sunday/Monday/Tuesday.

Be Part of the Team Behind the Game

Are you ready to bring your network expertise to the global stage of one of the biggest professional sports leagues in the US? Blue Mantis is seeking a highly skilled and versatile, Swiss Army Knife IT Operations Engineer to support enterprise-class data centers and ensure seamless network operations. This role focuses on ensuring high availability and performance of network infrastructure while contributing to game-day success.

The ideal candidate will be a proactive and adaptable professional with a passion for innovation, an ability to multitask and reprioritize in real-time and a commitment to delivering excellence in a fast-paced, mission-critical environment. This candidate will be proficient in supporting server and cloud environments but should also have experience with networking as this team will be supporting a wide array of technologies to support the company infrastructure and game day operations.

If you thrive under pressure and excel at managing complex technical challenges, this is your opportunity to make an impact.

Working for Blue Mantis at this customer, you’ll operate in a high-pressure, high-reward environment, directly impacting game-day success and ensuring a successful fan experience. Bring your technical prowess, leadership and passion for innovation to the league’s fast-paced and mission-critical IT environment.

Key Responsibilities

• Server Administration: Manage and maintain Windows, Linux, and Unix environments to ensure optimal performance.
• Cloud Operations: Administer cloud platforms including AWS, Azure, and O365 for enterprise workloads and containerization.
• Virtualization: Manage, configure, and troubleshoot VMware-based environments to ensure optimal performance, scalability, and availability of virtualized infrastructure.
• System Monitoring: Leverage platforms such as SolarWinds and DataDog to ensure network reliability and performance.
• Incident Management: Lead network-related incident resolution, ensuring SLAs are met and escalating issues when necessary.
• Security Best Practices: Implement and support secure networking solutions, ensuring robust protection in on-premise and cloud environments.
• Documentation: Create and maintain detailed network documentation, including topology maps and procedures for troubleshooting.

Skills, Knowledge and Expertise

Required Skills

• Strong experience Cisco Nexus/Arista/Meraki Switches, Cisco Wireless Controllers, Windows, Linux, and Unix environments using the ServiceNOW ticketing system.
• Strong experience in NOC operations with expertise in Windows, Linux, and Unix environments using the ServiceNOW ticketing system.
• Hands-on experience with cloud platforms (AWS, Azure, O365, VMware) and virtualization/containerization technologies.
• Backup and DR Support: Experience supporting and troubleshooting backup and disaster recovery solutions such as Rubrik and Zerto, ensuring data protection and system resilience.
• Hands-on experience with firewalls, routing protocols, and network monitoring tools like SolarWinds.
• Familiarity with automation tools and scripting
• Excellent problem-solving skills with the ability to adapt to dynamic priorities.

Preferred Skills

• Proficiency in scripting languages (Python, PowerShell, Bash) for automating server and cloud operations.
• Familiarity with cloud-based networking solutions in AWS, Azure, or O365 environments.
• Knowledge of infrastructure capacity planning and performance tuning.
• Knowledge of Kubernetes, Docker, and container orchestration for managing distributed applications.
• Familiarity with security best practices, SIEM platforms, and endpoint protection.
• Experience with advanced video streaming technologies and CDNs.
• Familiarity with infrastructure performance tuning and capacity planning.

Qualifications

• Provide game day support on major holidays when games are played.
• Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent hands-on experience.
• Certifications: CCNA, CCNP (or equivalent) ITIL and technical certifications in, servers and/ or cloud (preferred).
• Experience: Demonstrated expertise in a complex, multisite environment.

Base Salary Range: $120,000.00 - $165,000.00

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.