Information Technology Manager - Onsite

kitsapmentalhealth; Bremerton (WA); Hybrid; USD 80,000 - 94,000; Full time

Benefits offered by this job

Health, Dental & Vision

PTO & Holidays

YMCA Membership

Life & Disability Insurance

Student Loan Assistance

403(b) Retirement Plan

EAP

Pet Insurance

Wellness App

Collaborative Team Environment

Job summary

Kitsap Mental Health Services seeks an Information Technology Manager to lead Systems Administration and Help Desk teams, oversee daily IT operations, cybersecurity initiatives, and infrastructure management to support high-quality behavioral health services in Kitsap County.

In this leadership role you will supervise IT staff, manage projects, ensure business continuity, and align technology with organizational goals, while delivering excellent customer service in a mission-driven healthcare

Qualifications

• Bachelor's degree in information systems or related field.
• Five+ years of IT experience in infrastructure, systems administration or cybersecurity.
• Three+ years of supervisory experience.
• Strong leadership and staff development abilities.
• Bachelor's required; Master's preferred in related field.

Responsibilities

• Provide senior technical leadership for infrastructure, systems administration, cybersecurity, and end-user support.
• Maintain secure, reliable, cost-effective technology standards, procedures, and documentation.
• Oversee daily cybersecurity operations, including endpoint protection, access controls, email security, patching, and vulnerability management.
• Coordinate incident response, security assessments, audits, remediation, awareness activities, and policy compliance.
• Report cybersecurity risks, incidents, and improvement recommendations to leadership.
• Manage Help Desk, infrastructure operations, service delivery, backups, and system restoration.
• Prioritize and assign operational, support, security, maintenance, and project work.
• Monitor service levels, system performance, workloads, and operational trends to improve service delivery.
• Manage technology components of the agency’s business continuity and disaster recovery program.
• Partner with department leaders to identify critical systems, dependencies, recovery priorities, and readiness gaps.
• Coordinate testing, corrective actions, and report on continuity risks and recovery readiness.
• Manage technology, infrastructure, cybersecurity, and systems projects from planning through operational transition.
• Coordinate IT staff, departments, vendors, and stakeholders; communicate progress, risks, resource needs, and key decisions.
• Serve as a liaison between IT and agency departments and communicate technical information clearly to leadership and staff.
• Maintain appropriate staffing and after-hours coverage; establish clear responsibilities, priorities, and performance expectations.
• Representing IT in meetings, workgroups, and vendor engagements.
• In addition to the above, perform other duties appropriate to the position and not specifically listed in the job description.

Skills

Leadership

Cybersecurity

IT Operations

Project Management

Vendor Engagement

Staff Development

Education

Bachelor's degree in information systems

Master's degree in information systems

Job description

Information Technology Manager

Full-Time/ On-Site (Remote up to 25% may be available after completion of training)

Hiring Range: This position has a compensation range that spans the salary threshold for Washington State, which means that this position may be classified as either non-exempt (hourly) or exempt (salaried), depending on the candidate’s qualifications, including education, experience, and other relevant factors.

Non-Exempt (Hourly): $36.15 - $38.54 per hour

Exempt (Salaried): $80,168.40 - $93,984.80 per year

Benefits at a Glance

• Comprehensive Coverage: Health, Dental & Vision
• Generous PTO: Up to 19 days + 2 mental health days + 10 holidays (pro-rated for part-time)
• Fully Paid YMCA Membership for you and eligible family members
• Company-Paid Life & Disability Insurance
• Student Loan Assistance & Professional Development
• 403(b) Retirement Plan with Company Contributions
• Employee Assistance Program (EAP)
• Pet Insurance
• Free Wellness App (2MorrowHealth)
• Collaborative, Supportive Team Environment

Kitsap Mental Health Services is hiring an Information Technology Manager to lead our Systems Administration and Help Desk teams. In this leadership role, you will oversee daily IT operations, cybersecurity initiatives, infrastructure management, and business continuity efforts while ensuring reliable and efficient technology services across the organization. The IT Manager plays a key role in supporting staff, systems, and strategic technology goals that enable high-quality behavioral health services throughout Kitsap County. Working collaboratively with internal departments and agency leadership, you will supervise and develop IT staff, manage team performance, prioritize projects, and provide technical expertise on complex infrastructure, systems administration, and cybersecurity matters. This position is ideal for a technology leader who is passionate about building high-performing teams, maintaining secure and resilient systems, and delivering exceptional customer service in a mission-driven healthcare environment.

Primary Responsibilities:

Technical Leadership

• Provide senior technical leadership for infrastructure, systems administration, cybersecurity, and end-user support.
• Maintain secure, reliable, cost-effective technology standards, procedures, and documentation.

Cybersecurity

• Oversee daily cybersecurity operations, including endpoint protection, access controls, email security, patching, and vulnerability management.
• Coordinate incident response, security assessments, audits, remediation, awareness activities, and policy compliance.
• Report cybersecurity risks, incidents, and improvement recommendations to leadership.

IT Operations

• Manage Help Desk, infrastructure operations, service delivery, backups, and system restoration.
• Prioritize and assign operational, support, security, maintenance, and project work.
• Monitor service levels, system performance, workloads, and operational trends to improve service delivery.

Business Continuity and Disaster Recovery

• Manage technology components of the agency’s business continuity and disaster recovery program.
• Partner with department leaders to identify critical systems, dependencies, recovery priorities, and readiness gaps.
• Coordinate testing, corrective actions, and report on continuity risks and recovery readiness.

Project and Change Management

• Manage technology, infrastructure, cybersecurity, and systems projects from planning through operational transition.
• Coordinate IT staff, departments, vendors, and stakeholders; communicate progress, risks, resource needs, and key decisions.

Communication and Team Management

• Serve as a liaison between IT and agency departments and communicate technical information clearly to leadership and staff.
• Maintain appropriate staffing and after-hours coverage; establish clear responsibilities, priorities, and performance expectations.
• Representing IT in meetings, workgroups, and vendor engagements.
• In addition to the above, perform other duties appropriate to the position and not specifically listed in the job description.

Supervisory Responsibilities: Yes

• Oversee Information Technology Team
• Direct Reports: System Administrators and Help Desk Technicians
• Hiring, training, coaching, and supervision of direct reports. Collaborate with Sr. IS Director in the completion of annual performance reviews.

Minimum Qualifications:

EDUCATION: Bachelor's degree in information systems required, telecommunications, or other relevant field.

EXPERIENCE: Five or more years of progressively responsible information technology experience, including infrastructure, systems administration, technical support, or cybersecurity.

Three or more years of supervisory experience including development of staff, assigning work, and addressing performance.

Preferred Qualifications:

EDUCATION: Master's degree in information systems required, telecommunications, or other relevant fields.

EXPERIENCE: Experience in managing technology teams in healthcare, behavioral healthcare, or another regulated environment.

CERTIFICATIONS: Relevant technical, cybersecurity, project management, business continuity, or leadership certifications.

Our recruitment processes are designed to prevent discrimination against our people regardless of gender identity or orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any aspect which makes someone unique.