Information Technology Manager - Korean Bilingual

ISEE Career Solutions, Inc.; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

ISEE Career Solutions, Inc. is looking to establish its presence in the North American market under its own brand name, and seeks an experienced IT leader to manage ERP and related business applications.

Based in Chicago, the role will serve as the primary IT contact for ERP, Ext. ERP, and data interfaces, coordinating with Corporate IT to implement improvements, upgrades and new functionality while ensuring cybersecurity and audit compliance.

Qualifications

• Bachelors degree in IT/CS/Engineering.
• 5+ years IT experience, ERP and business apps preferred.
• Bilingual in Korean and English required.

Responsibilities

• Serve as the primary contact for ERP, Ext. ERP, and other business applications.
• Support day-to-day operations and troubleshooting of ERP and related business systems.
• Coordinate with business users and Corporate IT to resolve system issues and requests.
• Monitor system performance and support stable operation of business applications.
• Plan and implement ERP, Ext. ERP, and business application improvements, upgrades, and new functionality with Corporate IT.
• Manage IT projects related to business process improvement, system integration, and data interfaces.
• Support testing, implementation, and stabilization of new systems and functionality.
• Document system changes, issues, and solutions for future reference.
• Act as the primary communication point between business departments and Corporate IT.
• Collect and analyze business requirements related to ERP, Ext. ERP, and other business applications and coordinate them with Corporate IT.
• Coordinate system issues, enhancement requests, and project requirements between business departments and Corporate IT.
• Track and communicate the progress of system-related requests and projects.
• Ensure alignment with company-wide IT standards, policies, and cybersecurity requirements.
• Maintain system security and user access management.
• Enforce corporate cybersecurity policies and standards.
• Ensure compliance with internal and external audit requirements.
• Support ISO 27001 and other cybersecurity-related audits.
• Identify opportunities to improve business processes through ERP, Ext. ERP, and other IT systems.
• Support digitalization, automation, data integration, and reporting initiatives.
• Provide training and guidance to employees on ERP and other business applications.
• Continuously improve ERP and related business applications based on business requirements.

Skills

ERP systems

Ext ERP

System integration

Data interfaces

Cybersecurity

End-user support

IT infrastructure

Bilingual Korean-English

Education

Bachelor's degree in IT/CS/Engineering

Job description

The Company is a global manufacturer and supplier of electrical equipment and products, is looking to establish its presence in the North American market under its own brand name.

Responsibilities

• Serve as the primary contact for ERP, Ext. ERP, and other business applications.
• Support day-to-day operations and troubleshooting of ERP and related business systems.
• Coordinate with business users and Corporate IT to resolve system issues and requests.
• Monitor system performance and support stable operation of business applications.
• Plan and implement ERP, Ext. ERP, and business application improvements, upgrades, and new functionality in coordination with Corporate IT.
• Manage IT projects related to business process improvement, system integration, and data interfaces.
• Support testing, implementation, and stabilization of new systems and functionality.
• Document system changes, issues, and solutions for future reference.
• Act as the primary communication point between business departments and Corporate IT.
• Collect and analyze business requirements related to ERP, Ext. ERP, and other business applications and coordinate them with Corporate IT.
• Coordinate system issues, enhancement requests, and project requirements between business departments and Corporate IT.
• Track and communicate the progress of system-related requests and projects.
• Ensure alignment with company-wide IT standards, policies, and cybersecurity requirements.
• Maintain system security and user access management.
• Enforce corporate cybersecurity policies and standards.
• Ensure compliance with internal and external audit requirements.
• Support ISO 27001 and other cybersecurity-related audits.
• Identify opportunities to improve business processes through ERP, Ext. ERP, and other IT systems.
• Support digitalization, automation, data integration, and reporting initiatives.
• Provide training and guidance to employees on ERP and other business applications.
• Continuously improve ERP and related business applications based on business requirements.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• 5+ years of IT experience, preferably supporting ERP and business applications.
• Experience in a corporate or sales organization is preferred.
• Strong understanding of ERP, Ext. ERP, and related business applications.
• Experience with system integration, data interfaces, and application support.
• Knowledge of general IT infrastructure and end-user support.
• Understanding of cybersecurity and IT compliance requirements.
• Ability to serve as the primary IT contact for ERP, Ext. ERP, and business applications.
• Bilingual in Korean and English is required.