Information Technology Manager

Jobtailor; Oregon (WI); On-site; USD 110,000 - 140,000; Full time

Job summary

Jobtailor seeks an IT Administrator with healthcare IT background to govern Azure environments and MS Dynamics CRM, while coordinating vendor relationships and IT projects.

You will implement documentation standards, manage licenses, and ensure enterprise desktop support with strong customer service. A focus on efficiency and security across networks and endpoints is essential.

Qualifications

• Experience managing IT resources, Azure and Dynamics CRM in enterprise environments.
• Strong project management, documentation standards, and customer service skills.
• Healthcare IT background and vendor management experience preferred.

Responsibilities

• Manage external MSP vendors and assess resource allocation.
• Assess and advise on hardware acquisitions or disposals for efficiency and security.
• Be the primary desktop support contact for enterprise users, ensuring timely resolutions.
• Liaise between staff and external IT consultants to resolve issues.
• Collaborate with third-party vendors to resolve system issues.
• Develop, implement, and audit technical procedures and docs standards.
• Track hardware assets, licenses, networks and endpoint devices.
• Oversee configuration of MS Dynamics CRM to streamline workflows.
• Administer Azure environment (Entra ID, VMs, storage, networks, databases, App Services).
• Evaluate resource utilization and performance metrics; propose bottleneck solutions.
• Diagnose Azure resource constraints affecting utilization and performance.

Skills

Microsoft Azure IaaS

MS Dynamics CRM Management

IT Project Management

Healthcare IT Experience

Customer Service Skills

Tools

Azure Environment

Entra ID

Virtual Machines

Storage Accounts

Networks

Databases

App Services

MS Dynamics CRM

Job description

• Manage external MSP vendors and assess that resources are allocated appropriately.


• Assess and evaluate existing user hardware and provide recommendations for acquisitions or disposals to improve efficiency and security.


• Serve as the primary point of contact for desktop support to enterprise users, ensuring timely resolution of user issues and minimal operational disruption.


• Act as a liaison between staff and external IT consultants to facilitate troubleshooting and problem resolution.


• Collaborate with third-party vendors to resolve technical issues with various systems.


• Develop, implement, and audit technical procedures and documentation standards.


• Track hardware assets, software licenses, networks and endpoint devices throughout their operational lifecycle.


• Oversee the configuration and customization of the company’s MS Dynamics CRM to ensure streamlined workflows.


• Administer and manage the Azure environment, including Entra ID (formerly Active Directory), Virtual Machines, Storage Accounts, Networks, Databases, and App Services.


• Evaluate resource utilization and performance metrics, proactively identifying and recommending solutions to resolve bottlenecks within Azure resources.


• Diagnose constraints on Azure resources for utilization and performance.

Requirements

• A minimum of five years of experience in IT with three years of healthcare IT is preferred.


• Experience with IT project management with demonstrated experience completing on time and in scope.


• In-depth knowledge of computers and information systems in a Windows server environment.


• Excellent research and analytical abilities.


• Excellent time management skills, ability to work independently, have good communication skills.


• Demonstrated high-quality customer service skills.


• Microsoft Azure IaaS experience.


• Demonstrated experience with MS Dynamics CRM.

Core Competencies

Demonstrates expertise in managing IT resources, including Azure environments and MS Dynamics CRM, while ensuring efficient operations and high-quality customer service. Proficient in IT project management and technical documentation standards to support enterprise users effectively.

Highest-signal resume keywords

• Microsoft Azure IaaS Experience


• MS Dynamics CRM Management


• IT Project Management


• Healthcare IT Experience


• Customer Service Skills

ATS Optimization Keywords

Hard Skills

• Windows Server Environment Knowledge


• Technical Procedure Development


• Hardware Asset Tracking


• Software License Management


• Network Management


• Endpoint Device Management


• Performance Metrics Evaluation


• Troubleshooting Skills


• Resource Utilization Assessment


• Configuration Management

Soft Skills

• Excellent Communication Skills


• Time Management Skills


• Analytical Abilities


• Independent Work Capability


• High-Quality Customer Service

Industry Keywords

• Healthcare IT


• IT Vendor Management


• Technical Documentation Standards


• Operational Efficiency


• User Support

Tools & Technologies

• Azure Environment


• Entra ID


• Virtual Machines


• Storage Accounts


• Networks


• Databases


• App Services


• MS Dynamics CRM