Information Technology Manager

Dublin San Ramon Services District; Dublin (CA); Hybrid; USD 120,000 - 160,000; Full time

Job summary

The Dublin San Ramon Service District is seeking an Information Technology (IT) Manager to lead IT operations, projects, and strategic planning. The role focuses on managing infrastructure, applications, databases, cybersecurity, and enterprise systems to support district goals.

The ideal candidate will drive the IT Master Plan, oversee budgets and vendor relations, and partner with senior management to ensure effective technology services and governance.

Qualifications

• Bachelor's degree in information technology or related field.
• Five years of responsible professional experience in information management systems, telecom, or related areas, with two years supervisory experience.
• Associate's degree plus seven years of relevant experience may qualify.
• Possession of a valid California Class C driver's license.

Responsibilities

• Lead and manage the District's Information Technology Services division, overseeing IT operations, infrastructure, applications, databases, cybersecurity, and enterprise systems.
• Develop, implement, and annually update the IT Master Plan to align with organizational priorities and long-term goals.
• Oversee technology projects and resources, including budgeting, vendor management, system implementations, and capital investments.
• Provide technology consultation to senior management and foster cross-functional collaboration on technology standards and priorities.

Skills

Verbal and written communication

Organizational change leadership

Project management

ERP systems

Business process improvement

Education

Bachelor's degree in information technology or related field

Associate's degree + 7 years of experience

Job description

Information Technology (IT) Manager

The Dublin San Ramon Service District is currently recruiting to fill one regular, full-time Information Technology (IT) Manager to oversee the Information Technology Services division. The IT Manager is responsible for leading the District's information technology operations, systems, and infrastructure, while ensuring effective technology services, regulatory compliance, and alignment with District goals.

• Leading and managing the District's Information Technology Services division, including IT operations, infrastructure, applications, databases, cybersecurity, and enterprise technology systems.
• Managing the development, implementation, and annual updates of the District's IT Master Plan, ensuring technology initiatives align with organizational priorities and long-term strategic goals.
• Overseeing technology projects and resources, including budgeting, vendor management, system implementations, and capital technology investments.
• Guiding the District's strategic use of technology by identifying solutions, aligning technology investments with District objectives, and providing technology consultation to senior management while fostering cross-functional collaboration and consensus on technology standards and priorities.

Participation in the District's Telework Program may be made available for this position after three (3) months of employment (for employees newly hired to the District).

If telework is offered and/or made available for this position, it will be for no more than two (2) days per week (Monday and/or Friday only) and would apply to a new hire or promotional candidate, in accordance with the terms and conditions of the District's Telework Program.

IDEAL CANDIDATE

The ideal candidate for the IT Manager will have demonstrated the following:

• Strong verbal and written communication skills with the ability to effectively engage stakeholders.
• Experience leading organizational change and supporting the successful adoption of new technologies, systems, and business processes.
• Project management experience overseeing complex technology initiatives, including planning, implementation, and stakeholder coordination.
• Experience with Enterprise Resource Planning (ERP) systems, including implementation, integration, support, and optimization.
• Experience analyzing and improving business processes to increase operational efficiency, effectiveness, and service delivery.

SUPERVISION RECEIVED and EXERCISED

Receives general direction from the Assistant General Manager. Exercises direction over professional staff, and direct and general supervision over technical staff.

DISTINGUISHING CHARACTERISTICS

This is a mid-management level classification responsible for planning, organizing, reviewing, and evaluating information technology services. Responsibilities include developing and implementing policies and procedures for assigned programs, budget administration and reporting, and program evaluation. Incumbents serve as a professional-level resource for organizational, managerial, and operational analyses and studies, and are accountable for accomplishing divisional planning and operational goals and objectives, and for furthering District goals and objectives. Performance of the work requires the use of considerable independence, initiative, and discretion within established guidelines.

For information on the essential functions and duties of the position, please view the IT Manager class specification.

The minimum qualifications described on class specifications represent the typical way to obtain the required knowledge, skills, and abilities to perform the essential duties of the job. Any combination of education, licensing, and/or experience which has provided the knowledge, skills, and abilities necessary to perform the job satisfactorily may qualify the candidates to be considered for open positions in the class specification.

Education: Equivalent to a Bachelor's degree from an accredited college or university with major course work in information technology, computer science, management information systems or a related field.

Experience: Five (5) years of responsible professional experience in information management systems, telecommunication systems, systems analysis/design, project management and programming, including two (2) years of supervisory experience.

• Associate's degree and seven (7) years of responsible professional experience as noted above.

CERTIFICATES, LICENSES, REGISTRATIONS

Possession of a Class C Driver's License required by the State of California, Department of Motor Vehicles, to perform the duties of the position. Continued maintenance of said driver's license in compliance with established District vehicle operation standards, and the ability to be insured for the operation of a vehicle/District vehicle in accordance with the terms and conditions of the District's insurance program are conditions of continuing employment. The CSRMA driving standards are included herein by reference.

DISASTER SERVICE WORKER

All Dublin San Ramon Services District employees are, by State and Federal law, Disaster Service Workers. The roles and responsibilities for Disaster Service Workers are authorized by the California Emergency Services Act and are defined in the California Labor Code. In the event of a declaration of emergency, any employee of the District may be assigned to perform activities which promote the protection of public health and safety or the preservation of lives and property. Such assignments may require service at locations, times, and under conditions that are significantly different than the normal work assignments and may continue into the recovery phase of the emergency. If a 'Local Emergency' is declared during the employee’s shift, employees will be expected to remain at work to respond to the emergency needs of the community. If a 'Local Emergency' is declared outside of the employee’s shift, employees must make every effort to contact their direct supervisor or department head to obtain reporting instructions as Disaster Service Workers.

SELECTION PROCEDURE

The selection process may consist of an evaluation of the applicant's qualifications, supplemental questionnaire, appraisal board interview, written examination, practical exercise and/or internal Department interviews, reference check, and a review of prior performance evaluations. Upon completion of the selection process, an offer of employment may be conditionally based upon the successful completion of a criminal background check, credit check, and pre-employment medical exam.