Information Technology Manager

City of Brea; Brea (CA); In loco; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

The City of Brea is seeking an experienced Information Technology Manager to lead the IT Division, directing infrastructure, budgets, and personnel to ensure reliable service for internal and contracting agency customers.

The role emphasizes strategic planning, service delivery excellence, and strong customer focus, with oversight of systems administrators and cross‑department collaboration.

Competenze

• Five (5) years of increasingly responsible experience in information systems operations and maintenance, including microcomputer applications software training and writing user documentation.
• Two (2) years of supervision and development of professional and/or technical information systems employees.
• Bachelor’s degree in computer science, MIS, business administration or closely related field; master’s degree desirable.

Mansioni

• Develop, implement, monitor, and evaluate the efficiency, security, and reliability of the City’s information systems and infrastructure.
• Oversee City-wide computerized applications and coordinate problem resolution with staff, vendors, and service providers.
• Prepare and administer the division’s operating budget and forecast staffing, equipment, and software needs.
• Supervise and coach professional/technical staff; establish priorities and performance expectations; address deficiencies.
• Coordinate with external contracting agencies and clients to meet IT needs and ensure SLAs are met.
• Develop and maintain technology training materials and documentation library for city staff and contractors.
• Assist with disaster recovery and cybersecurity protocols; ensure compliance with city policies.

Conoscenze

IT leadership

Budget management

Strategic planning

Customer service

Formazione

Bachelor's degree in computer science / MIS / business administration

Master's degree desirable

Descrizione del lavoro

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. This recruitment may close at any time; all interested candidates are encouraged to apply immediately.

Under general direction, manages the Information Technology (IT) Division, overseeing IT infrastructure, budgets, and personnel to meet organizational goals with a strong emphasis on customer service. Responsibilities include technical leadership, strategic planning, IT service delivery, and support for both internal and external (contracting agency) customers and perform related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED

General supervision is provided by the Director of Administrative Services.

Exercises direct supervision over professional and technical personnel.

Essential job functions may include, but are not limited to, the following: (These functions may not be present in all positions in this classification. When a position is to be filled, the essential functions will be noted in the announcement of position availability. Management reserves the right to add, modify, change, or rescind work assignments as needed.)

Develop, implement, monitor, and evaluate the efficiency, effectiveness, security, and reliability of the City’s information systems, including networks, servers, operating systems, hardware, software, computerized applications, and related technology infrastructure; oversee the City’s systems administrators and provide direction regarding the administration, maintenance, and integrity of technology systems.

Oversee City-wide computerized applications; provide emergency responses and coordinate the resolution of technology and systems issues to minimize service interruptions, reduce downtime; trouble‑shoot complex systems problems and coordinate activities with internal staff, vendors, consultants, and service providers.

Manage and participate in the development, implementation, and modification of the Division’s goals, objectives, policies, priorities and procedures; recommend, administer policies and procedures, and align technology initiatives with operational requirements, service needs and emerging technology trends.

Prepare and administer the division’s operating budget; forecast staffing, equipment, hardware, software and service needs for both internal and external customers. Monitor expenditures; evaluate technology investments; and recommend appropriate allocation of financial and operational resources.

Assist in developing and maintaining relationships with existing contract agencies and clients; evaluate and make recommendations regarding needs of the City’s existing customer base.

Recommend appointment of personnel; manages, supervises, trains, assigns, schedules, develops and evaluates the work products, methods, and procedures of professional, and technical staff; establish work priorities and performance expectations; address performance deficiencies; implement disciplinary procedures; recommend employee terminations in accordance with City policies and applicable procedures.

Work with outside vendor representatives to identify and correct causes of hardware, operating systems software, network or application program malfunctions, and to coordinate programming changes, enhancements, and upgrades.

Oversee professional and technical staff to assist users in identifying and meeting their automation needs and developing alternative solutions; direct the design and implementation for systems and procedures for improving the efficiency of operations; develop system design specifications; review and recommend new or modified programs, systems, upgrades, and develop in‑house proprietary software as needed.

Assist user departments with its needs assessments for the procurement of computer hardware and software; negotiate and finalize vendor purchases; and ensure compliance with service‑level agreements; coordinate all testing of software before implementation; supervise the installation of hardware; determine necessary preventive and corrective equipment maintenance.

Develop and oversee short, and long‑range information systems planning; forecast and analyze information current and future system’s needs; implement and maintain the City’s Strategic Plan on Technology (SPOT) with the assistance of other departments and divisions.

Develop justifications and recommendations for acquisition of computer hardware and software; prepare specifications for bid documents and evaluate proposals.

Oversee the selection, implementation, and use of artificial intelligence (AI) technologies and tools throughout the City. Develop and maintain policies and procedures governing the acceptable use of AI tools.

Research, prepare and present oral and written reports; attend and may participate in meetings with the City Council, staff, the public, contracting agencies, client groups and other public and private agencies including various client groups.

Represent the division at meetings with Executives, City Council, Departments, external customers, public agencies, vendors, consultants, provide technical expertise and recommendations and respond to inquiries regarding information technology programs, projects, services and polices.

Work with Information Technology Division to develop, evaluate, and improve operating procedures, standards, practices, and internal controls; identify opportunities to improve systems operations, minimize risks, and ensure hardware and software integrity.

Coordinate Division activities with other departments, divisions, outside agencies, contracting agencies, vendors, consultants, and other organizations; serve as primary technology liaison and advisor and foster effective working relationships to support City‑wide technology initiatives and services.

Manage, oversee, plan, direct, schedule, and participate in the information technology training of City staff and outside clients; oversee the development of technology training materials and course contents; compile and maintain a documentation library of user procedure manuals, technical references, training manuals, handbooks, and guides; revise documentation materials as required.

Assist with creating and enforcing disaster recovery and cybersecurity protocols.

Perform other duties as assigned.

Experience and Education

To qualify for this classification, an individual must possess any combination of experience and education that would likely produce the required knowledge and abilities and enable the individual to successfully perform the essential functions of the position. A typical combination is:

Experience

Five (5) years of increasingly responsible experience in information systems operations and maintenance including microcomputer applications software training and writing user documentation, and two (2) years of supervision and development of professional and/or technical information systems employees.

Education

Equivalent to a bachelor’s degree in computer science, management information systems, business administration or a closely related field. A master’s degree is desirable.

Licenses and Certificates

Possession of a valid driver’s license issued from the California Department of Motor Vehicles.

Possession of a Project Management Professional (PMP) certification or other relevant information technology certification is desirable.

THE SELECTION PROCESS

Shall consist of two phases: (If you should need assistance in completing the employment application or in participating in the selection process, please notify Human Resources prior to the filing deadline or as soon as possible).

Phase One- Application Review: The first phase of the selection process shall be a detailed review and appraisal of each candidate’s application. Those candidates determined to be most qualified on the basis of education and experience, as submitted, may be invited to participate in the next phase of the selection process. No weight shall be assigned to this phase of the selection process.

Phase Two- Oral Appraisal Interview: Candidates who receive a minimum score of 70% on this phase shall have their name placed on the Eligibility List for Information Technology Manager. Eligibility Lists are generally valid for one year. Once the list is established, the Administrative Services Department may conduct follow‑up assessments.

Prospective candidates must successfully complete a thorough background review. Upon a contingent offer of employment, prospective candidates must successfully complete a medical examination and provide proof of legal work status. All new employees will be fingerprinted as a part of the employment process and a criminal history check will be conducted with the Department of Justice and Federal Bureau of Investigation.

In accordance with Government Code Section 3100, City employees, in the event of a disaster are considered disaster service workers and may be asked to respond accordingly.

THE CITY OF BREA RECRUITS, PROMOTES, AND HIRES WITHOUT REGARD TO RACE, COLOR, RELIGION, PHYSICAL DISABILITY OR CONDITION, GENETIC INFORMATION, SEX, SEXUAL ORIENTATION, AGE OR NATIONAL ORIGIN, EXCEPT IN THOSE SPECIFIC INSTANCES WHEREBY A BONA FIDE OCCUPATIONAL QUALIFICATION DEMANDS OTHERWISE. THE CITY OF BREA HIRES ONLY UNITED STATES CITIZENS OR LAWFULLY AUTHORIZED ALIENS.

The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.