Information Technology Manager

Hirewell; Columbia Township (MO); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Company car available for travel

Job summary

A leading company in technical support is seeking an IT Manager for their Columbia Township location. This full-time role involves supervising IT Support technicians and ensuring compliance with state regulations. The ideal candidate will possess a Bachelor's degree, have over 7 years of relevant experience, and be able to handle regular travel across Missouri. Responsibilities include managing technical issues, supporting infrastructure, and collaborating with regional management.

Qualifications

• 7+ years of experience in a related field.
• Must obtain a Facility Agent ID Card (Missouri).
• Ability to pass background checks.

Responsibilities

• Supervise a team of IT Support technicians.
• Act as an escalation point for technical issues.
• Ensure compliance with state rules and laws.
• Work with regional managers and VP of IT.

Skills

Diagnosing technical problems

Hardware installation and troubleshooting

Collaboration with management

Compliance knowledge

Education

Bachelor's degree

Master's degree in technical field

Job description

Travel Required: Yes, this role will require regular travel across org locations in the MO area to various stores and facilities.

Full-Time role with benefits

Position Summary

The IT Manager supervises a team of IT Support technicians serving retail and cultivation locations. You will be the primary contact for your region for all technical issues or projects, focusing on incident management and service request fulfillment.

• Technical Escalation: Act as an escalation point to diagnose problems and resolve calls for hardware, software, and operating systems.
• Infrastructure Support: Install, configure, and troubleshoot end-user hardware, network hardware, and peripheral devices.
• Collaboration: Work with other regional managers and the VP of IT to ensure efficient operation of the desktop computing environment.
• Compliance Liaison: Ensure site locations are within compliance of state rules and laws while serving as the liaison between support teams.

Minimum Qualifications

• Licensing: Must be able to obtain a state-required Facility Agent ID Card (Missouri)
• Background Check: Must be able to pass a state and federal fingerprint-based criminal background check.
• Driver’s License: Reliable transportation and a valid driver’s license are required for frequent travel. There is also a company car available to use.
• Education: Bachelor’s degree required; Master’s degree in a technical field preferred.
• Experience: 7+ years of work experience in a related field.
• Availability: Must participate in a 24/7 on-call rotation.
• Physical: Must be able to lift 50 pounds and have the dexterity to operate power tools and computer components.