Information Technology Manager

JUSDA Supply Chain North America; California (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

JUSDA Supply Chain North America is seeking an experienced IT Manager to serve as the local IT lead for logistics and warehouse operations. You will oversee onsite IT infrastructure deployment, daily information system support, and operational troubleshooting to ensure stable, reliable IT services in our warehouses.

The role collaborates with the HQ IT team for enterprise-level development and governance, focusing on local execution, stakeholder communication, and project delivery to drive

Qualifications

• 10+ years in IT operations, infrastructure support, or logistics tech.
• Experience supporting warehouse or logistics operations.
• Strong knowledge of WMS, ERP, YMS and related platforms.
• Onsite IT deployment and end-user computing experience.
• Excellent troubleshooting and project coordination skills.
• Ability to communicate with technical and non-technical stakeholders.
• Bachelor's degree in IT, CS, IS, or related field preferred.

Responsibilities

• Lead warehouse IT infrastructure deployment for new launches.
• Oversee daily support of warehouse systems; provide user support and training.
• Coordinate local IT projects, upgrades, and OT initiatives.
• Serve as local IT contact for stakeholders and customers.
• Collaborate with global IT teams to align standards.
• Coordinate team priorities and ensure timely IT response.

Skills

IT Operations

Warehouse IT

WMS/ERP/YMS

Infrastructure Deployment

Troubleshooting

Cross-functional Collaboration

Communication

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field

Job description

We are seeking an experienced IT Manager to serve as the local IT functional lead supporting logistics and warehouse operations. This role is responsible for overseeing onsite IT infrastructure deployment, daily information system support, operational troubleshooting, project execution, and stakeholder communication.

The position works closely with the HQ IT team, which provides enterprise-level system development, advanced technical support, and centralized technology governance. This role focuses on local execution, operational stability, and business support within warehouse environments.

This position is focused on IT operations, infrastructure support, system administration, and project execution. Software development and coding responsibilities are managed by the HQ IT team.

Responsibilites

1. Warehouse IT Infrastructure Deployment & Operations

Lead the deployment and implementation of IT infrastructure for new warehouse launches, including servers, network devices, workstations, handheld devices, and related equipment. Ensure stable and reliable IT operations that support daily warehouse and logistics activities.

2. Information Systems Support & Troubleshooting

Oversee daily support of warehouse and logistics systems, including WMS, ERP, YMS, and related applications. Provide user support, training, issue investigation, and troubleshooting. Escalate complex system defects and technical issues to the China HQ IT team when necessary.

3. Onsite IT Project Execution

Coordinate and execute local IT projects, including warehouse implementations, system upgrades, infrastructure rollouts, and operational technology initiatives. Manage project schedules, resource coordination, testing, deployment, and post-go-live support.

4. Business & Client Communication

Serve as the primary local IT contact for internal stakeholders, operational teams, and customers. Facilitate requirement discussions, project updates, issue resolution, and ongoing communication to ensure business continuity and customer satisfaction.

5. Cross-Functional Collaboration with Global IT Teams

Work closely with China HQ IT teams on system implementations, technical escalations, operational improvements, and business requirements. Ensure alignment between local operational needs and global technology standards.

6. Team Coordination & Support

Coordinate daily work assignments, priorities, and support activities within the local IT function. Promote effective collaboration and ensure timely response to operational IT needs.

Qualifications

• 10+ years of experience in IT operations, infrastructure support, or logistics technology environments.
• Experience supporting warehouse, supply chain, or logistics operations.
• Strong understanding of enterprise systems such as WMS, ERP, YMS, and related operational platforms.
• Experience with onsite IT infrastructure deployment, network devices, servers, and end-user computing environments.
• Strong troubleshooting, problem-solving, and organizational skills.
• Experience coordinating projects and working with cross-functional teams.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred.

Preferred

• Familiarity with warehouse technology deployment and operational IT support.
• Experience collaborating with global IT teams in a multinational environment.
• Understanding of U.S. logistics operations and onsite IT support practices.
• Mandarin Chinese proficiency is a plus due to frequent collaboration with overseas IT teams.