Information Technology Leader

AdvaCare Systems; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

AdvaCare Systems is seeking an IT Leader to oversee day-to-day technology operations and serve as the primary internal IT resource. This hands-on leadership role focuses on secure, reliable systems, desktop and network support, and coordinating with external partners to drive business growth and operational excellence.

The ideal candidate has a track record managing cloud-based environments, ERP and business applications, and delivering technology projects with measurable improvements in

Qualifications

• Three to five or more years of progressive information technology experience, including leadership of projects, vendors, or employees.
• Experience supporting a cloud-based and outsourced IT environment.
• Experience with Microsoft 365 and Windows technologies is required.

Responsibilities

• Manage day-to-day operation, availability, and support of the technology environment.
• Administer Microsoft 365 and Exchange Online, Windows systems, user accounts, and related technologies.
• Provide and coordinate desktop, endpoint, networking, and LAN support and troubleshooting.

Skills

Microsoft 365

Exchange Online

Windows OS

Networking

IT security

Vendor management

Reporting & BI

Education

Bachelor's degree in IT/CS

Job description

The IT Leader is responsible for overseeing AdvaCare's day-to-day technology operations and serving as the company's primary internal IT resource. This hands-on leadership role is focused on maintaining a secure, reliable, and efficient technology environment while managing desktop and network support, coordinating third-party technology partners, and supporting business systems, reporting, and continuous improvement initiatives. The ideal candidate will have a proven track record of managing business technology operations, leading IT initiatives, and partnering with external service providers to deliver technology solutions that support organizational growth and operational excellence.

Essential Functions

• Manage the day-to-day operation, availability, and support of AdvaCare's technology environment
• Administer and support Microsoft 365, Exchange Online, Windows-based systems, user accounts, permissions, and related Microsoft technologies
• Provide and coordinate desktop support, endpoint support, networking support, LAN administration, and troubleshooting for employees
• Oversee hardware and software procurement, deployment, upgrades, inventory, and lifecycle management
• Act as the primary liaison with outsourced IT service providers, cloud vendors, ERP partners, consultants, and other technology vendors
• Monitor vendor performance, coordinate issue resolution, and ensure service expectations are met
• Support the company's cloud-based ERP platform, accounting systems, and other business applications
• Partner with leadership and consultants on technology projects, system implementations, data recovery, reporting, dashboards, and business intelligence initiatives
• Maintain system documentation, operating procedures, security practices, access controls, and disaster recovery processes
• Identify opportunities to improve system reliability, user experience, data accessibility, and operational efficiency
• Provide Tier II and Tier III technical support and serve as the escalation point for complex technology issues
• Lead, prioritize, and support one direct report responsible for mobile device management, video surveillance, and electronic door access systems
• Perform light scripting or programming to maintain or improve internal tools when appropriate
• Perform other duties as required

Secondary Responsibilities

• Assist with technology budgeting, purchasing decisions, and vendor contract review
• Coordinate employee onboarding and offboarding activities related to devices, accounts, access, and security
• Support technology-related audits, compliance efforts, and due diligence requestsEvaluate emerging technologies and recommend practical solutions aligned with business needs
• Promote positive working relationships with employees, partners, vendors, and service providers

Skills & Abilities

• Strong working knowledge of Microsoft 365, Exchange Online, Windows environments, networking, endpoint management, and desktop support
• Ability to troubleshoot technical issues, identify root causes, and implement practical solutions
• Experience managing outsourced IT providers, cloud vendors, and technology partners
• Understanding of IT security, access management, system documentation, backup, and disaster recovery practices
• Ability to translate business needs into clear technology requirements and recommendations
• Strong project coordination, organization, communication, and customer service skills
• Ability to manage multiple priorities in a fast-paced, entrepreneurial environment
• Exposure to reporting tools, dashboards, data mining, or business intelligence is a plus

Education & Experience

• Three to five or more years of progressive information technology experience, including experience leading projects, vendors, or employees
• Experience supporting a primarily cloud-based and outsourced IT environment
• Experience supporting Microsoft 365 and Windows-based technologies is required
• Experience with cloud-based ERP or other business applications is preferred
• A degree in Information Technology, Computer Science, Management Information Systems, or a related field is preferred

Physical Capabilities

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus

Environmental Conditions

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.