Information Technology Lead

Leadmark Group; Washington; On-site; USD 140,000 - 190,000; Full time

Job summary

Leadmark Group, a professional services firm in Washington, seeks an experienced Information Technology Lead to oversee day-to-day operations and shape long-term technology strategy.

The role blends hands-on technical leadership with team development, cybersecurity, and strategic planning, collaborating with executive leadership to advance IT initiatives and governance.

Qualifications

• 10+ years of progressive IT experience with leadership.
• Strong hands-on experience with Microsoft 365, cloud technologies, cybersecurity, infrastructure, networking, and business applications.
• Ability to balance strategic leadership with hands-on technical responsibilities.
• Experience leading technology projects from planning through implementation.
• Solid understanding of cybersecurity and information security best practices.
• Experience with AI technologies, implementation, and governance.
• Excellent troubleshooting, communication, project management, and relationship-building skills.
• Bachelor’s degree or equivalent professional experience in a related field.

Responsibilities

• Lead and develop the IT team while handling complex troubleshooting and initiatives.
• Oversee reliability, performance, and security of the technology environment.
• Drive cybersecurity initiatives including endpoint protection, MFA, IAM, vulnerability management, and incident response.
• Manage firm-wide technology projects, cloud migrations, and infrastructure upgrades.
• Guide AI adoption to boost productivity, research, and workflows.
• Manage vendors, consultants, contracts, renewals, and SLAs.
• Translate business needs into practical technology solutions and automation.
• Oversee help desk operations and ensure timely issue resolution.
• Support professional services applications including document management and billing.
• Assist with budgeting, policies, and long-term IT strategy.

Skills

IT leadership

Microsoft 365

Cloud technologies

Cybersecurity

Networking

Project management

AI governance

Vendor management

Strategic planning

Troubleshooting

Communication

Education

Bachelor's degree in IT/CS/IS

Tools

Elite 3E

Intapp Time

iManage

Litera

Job description

An established professional services firm is seeking an experienced Information Technology Lead to oversee day-to-day technology operations while helping shape the firm's long-term technology strategy.

This is a highly visible leadership position that combines hands-on technical expertise, team leadership, cybersecurity, project management, and strategic planning. The IT Lead will work closely with the Chief Operating Officer and executive leadership while leading and developing the firm's IT team.

Key Responsibilities

• Lead, mentor, and develop the IT team while remaining actively involved in complex troubleshooting and technical initiatives.
• Oversee the reliability, performance, and security of the firm's technology environment, including Microsoft 365, cloud infrastructure, servers, networking, wireless systems, workstations, mobile devices, and document management systems.
• Lead cybersecurity initiatives involving endpoint protection, MFA, identity and access management, vulnerability management, and incident response.
• Manage firm-wide technology projects, including Microsoft 365 enhancements, cloud migrations, infrastructure upgrades, hardware refreshes, software implementations, and office technology initiatives.
• Help lead the firm's adoption and responsible use of AI technologies, identifying opportunities to improve productivity, research, communication, and workflow efficiency.
• Manage technology vendors, consultants, contracts, renewals, and service levels.
• Partner with leadership to translate business needs into practical technology solutions and identify opportunities for process improvement and automation.
• Oversee help desk operations and ensure a high level of service and timely issue resolution.
• Support professional services applications, including document management, practice management, billing, timekeeping, litigation support, and eDiscovery platforms.
• Assist with technology budgeting, planning, policies, and long-term IT strategy.

Qualifications

• 10+ years of progressive IT experience with a combination of technical administration and leadership responsibilities.
• Strong hands-on experience with Microsoft 365, cloud technologies, cybersecurity, infrastructure, networking, and business applications.
• Demonstrated ability to balance strategic leadership with hands-on technical responsibilities.
• Experience leading technology projects from planning through implementation.
• Strong understanding of cybersecurity and information security best practices.
• Experience with AI technologies, implementation, and governance.
• Excellent troubleshooting, communication, project management, and relationship-building skills.
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent professional experience.
• Experience within a professional services or legal environment is strongly preferred.
• Experience with Elite 3E, Intapp Time, iManage, and Litera is a plus.

The Opportunity

This position offers the opportunity to take ownership of technology operations while having a meaningful voice in the firm's future technology direction. The successful candidate will be equally comfortable working with executive leadership, developing an IT team, managing major initiatives, and rolling up their sleeves when a technical challenge requires hands-on involvement.